"I received a mail directly from the hotel that I can be upgraded to Urban Room from Breezy Room. However, when I checked into the hotel, the front was not aware of the arrangement and the Urban Rooms were fully occupied that night. I had to stay in Breezy Room for the first night and moved for the following nights. When we informed the front desk on the next morning that we had packed our luggage and ready to move, the front desk staff in our wing had no record and had to check again. Total lack of communication!"
"The hotel is a little old with some of the details having aged. But overall very family friendly and is located in a quiet neighborhood, but yet walking distance to Orchard Road, like an oasis. "
