Dear Yue,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor

亲爱的 Guangfang，非常感谢您的评论和反馈。我很高兴听到您在这里过得愉快，我们期待着您在未来 4 年里再次光临您的儿子。此致，Dylan CottrillGuest Relations Supervisor

Dear Geoffrey,Thank you for your wonderful review and for choosing The Grand for your stay in York. I am thrilled to hear that you found our hotel great and our team's friendliness, helpfulness, and efficiency particularly noteworthy.We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Laura,Thank you for taking the time to review your stay at The Grand. I am pleased to hear that you appreciated the size, cleanliness, and décor of our rooms, as well as the friendliness of our team.However, I sincerely apologise for the discomfort caused by the noise and the initial issues with the taps in your room. I am glad that our team was able to resolve the plumbing issues promptly, but I regret that these aspects impacted your overall comfort and sleep quality.We are continually looking to improve our guest experience, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back and provide a more serene and flawless experience, reflecting the high standards we aim to maintain.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Nathan,Thank you very much for your kind words and for taking the time to share your experience with us. I am thrilled to hear that you found our team to be extremely friendly and helpful during your stay at The Grand.Looking forward to your next visit, perhaps you might like to try something new such as joining a class at our Cookery School? It’s a perfect way to immerse yourself in a culinary adventure, led by expert chefs, where you can learn to create dishes from around the globe.We eagerly await the opportunity to welcome you back to York.Kind regards,GunillaGuest Services.

Dear John,Thank you for sharing such a glowing review of your recent stay at The Grand. I am delighted to learn that from the moment you arrived, you were met with the exceptional service and luxury that The Grand is known for. It’s wonderful to hear that you enjoyed your room upgrade and found the accommodations, including the bath and showers, to your liking.Your kind words regarding our breakfast offerings at The Rise are greatly appreciated. The next time you stay with us, you might also enjoy experiencing our award-winning Afternoon Tea at The Rise, which offers a contemporary twist on this classic indulgence, perfect for making your next visit even more memorable.Thank you once again for choosing The Grand. We look forward to welcoming you back soon.Kindest regards.GunillaGuests Services

Dear CameronThank you for your kind review. It’s fantastic to hear that you enjoyed our prime location right next to the train station and just a block away from the heart of downtown York. Our location indeed makes exploring the historic city effortlessly enjoyable.On your next visit, why not unwind at our luxurious Spa? Tucked away in the former vaults of the hotel, it offers a peaceful retreat after a day of city exploration.We look forward to the pleasure of welcoming you back soon.With my kindest regards.GunillaGuest Services

Dear SarahThank you for your kind feedback. It's wonderful to hear that you had a great stay with us at The Grand!We hope to have the pleasure of welcoming you back soon. Should you wish to explore more of what we offer, perhaps consider a culinary experience at our Legacy restaurant during your next visit, where exquisite dishes and fine wines promise a memorable dining experience.Kind regards.GunillaGuest Services

Dear Sara,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Michael,Thank you for your perfect rating of The Grand, York! We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Beverly,Thank you for sharing your recent experience at The Grand, York. We are delighted to hear that you enjoyed your stay with us and found our welcome to be lovely. Our central location, combined with the tranquillity of our surroundings, aims to provide a peaceful retreat amidst the vibrant city centre.It's wonderful to know that you appreciated the generous size of our rooms and the convenience of tea and coffee-making facilities. Our dedicated team takes great pride in delivering exceptional service, and we are pleased that you found them to be great during your stay.We look forward to welcoming you back on your next visit to York, and we truly appreciate your recommendation.Kind regards,Phoebe HensonGuest Relations Executive

Dear Richard,Thank you for your excellent rating and for taking the time to share your feedback with us.I am thrilled that you enjoyed your stay in York and we look forward to welcoming you back again very soon!Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Anna-Marie,Thank you for sharing your wonderful feedback and for choosing The Grand for your visit to York. I am delighted to hear that our central location contributed significantly to your enjoyment, providing easy access to the city's main attractions.It is also fantastic to know that you thoroughly enjoyed your stay with us. During your next visit, you might consider indulging in a session at our on-site Spa—a perfect way to unwind after a day of exploring York's historic sites.We look forward to the opportunity to welcome you back to The Grand, ensuring another enjoyable and memorable experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Rekha,Thank you for your excellent rating of The Grand. It's wonderful to know that your experience with us was so positive.For your next visit, I suggest indulging in our Cookery School experience. Whether you're a beginner or a seasoned chef, it's a delightful way to add an extra touch of culinary adventure to your stay.We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Suzanne,Thank you for your perfect rating of The Grand. We're delighted to know that your experience with us was enjoyable and met your expectations.For your next visit, I recommend experiencing the luxurious The Spa at The Grand. It's a serene retreat where you can unwind with a range of indulgent treatments and facilities, enhancing your stay with us.We look forward to welcoming you back to The Grand, ensuring another memorable and exceptional experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Gary,Thank you for awarding The Grand a perfect 5/5 rating. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Marzena,Thank you immensely for your detailed and heartfelt review. It is truly gratifying to learn that your stay at The Grand was unforgettable and that we succeeded in providing you with a sense of grandeur and warm hospitality from the moment you arrived.I am delighted that the elegance of your room, our attentive service, and the culinary delights across our dining options greatly contributed to your experience. It is also wonderful to hear that you relished the afternoon tea and gourmet meals, as well as the rejuvenating experiences at our spa.Your appreciation for our central location and how it enabled you to explore the historic and charming city of York is something we are particularly proud of.We eagerly await your return to The Grand, where we look forward to creating more cherished memories and offering you another exceptional stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Jordan,Thank you for the excellent rating you have given The Grand. It is wonderful to hear that your stay with us was so satisfying.During your next visit, I recommend exploring our Legacy restaurant for a unique dining experience. It’s the perfect place to enjoy innovative dishes that showcase the best of local and seasonal ingredients.We look forward to welcoming you back and ensuring your next stay is as delightful as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Christine,Thank you for your kind words and for choosing The Grand for your stay in York. I am delighted to hear that our team's friendliness, helpfulness, and enjoyable interactions contributed significantly to your positive experience with us.We look forward to welcoming you back to The Grand very soon, ensuring another memorable stay filled with Yorkshire hospitality.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Panit,Thank you for taking the time to share your recent experience at The Grand, York. I am so pleased to hear you enjoyed your overall stay with us. In line with our Hotel policy, we kindly ask all guests to provide a 50 per night deposit upon check-in. The 50 per night deposit can cover incidental charges and allows guests to charge to their room. If the 50 per night deposit is unused, the amount will be refunded to the card provided, which may take up to 7 working days. Rest assured, this is a policy guests may opt out of and is not mandatory. I am pleased to know you found our luggage storage to be professional, and the location of the Hotel to be ideal for your stay.I hope we have the pleasure of welcoming you back to The Grand and ensuring your experience is at the five-star standard we strive to provide.Kind regards,Phoebe HensonGuest Relations Executive

Dear Ben,Thank you for sharing your feedback and for choosing The Grand for your stay. I am delighted to hear that you had an amazing stay with us.I appreciate your comments regarding the cheese board platter from room service. Your feedback is invaluable, and I assure you that we will review our offerings to ensure they meet the high standards our guests expect and deserve.During your next visit, perhaps you might consider dining at Legacy, our fine dining restaurant, where you can enjoy an exquisite 8-course tasting menu that showcases the best of local and seasonal produce.We look forward to the opportunity to welcome you back and provide an even more exceptional experience.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Lloyd,Thank you for taking the time to share your fantastic review of your recent stay at The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact us and we will be more than happy to assist with your arrangements.We look forward to having the opportunity to welcome you back to The Grand very soon.Best regards,Dylan CottrillGuest Relations Supervisor

Dear Julie,Thank you for your glowing review and for choosing to stay at The Grand. I am delighted to hear that you found the hotel lovely and our team's friendliness noteworthy.For your next visit, you might enjoy indulging in our award-winning Afternoon Tea at The Rise, offering an exquisite selection of savoury and sweet treats complemented by stunning views over the city. It is a delightful way to experience the essence of The Grand's hospitality.We look forward to welcoming you back and ensuring your next stay is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Daniel,Thank you for your review and for choosing The Grand for your stay in York. I'm pleased to hear that you had a lovely stay with us.For your next visit, may I suggest considering an immersive experience at The Cookery School at The Grand? It offers a unique opportunity to engage in culinary artistry, whether you're a novice or an aspiring chef, providing a delightful and educational enhancement to your stay.We look forward to welcoming you back and ensuring your next visit is even more memorable.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Helen,Thank you for taking the time to share your experience and for your understanding regarding the location nuances of The Grand. I am delighted to hear that you had a great stay with us, despite the noise from the main road.For your next visit, please do not hesitate to contact us regarding your preferences and we will be more than happy to accommodate your requests.We look forward to the opportunity to welcome you back to The Grand, ensuring an even more comfortable and memorable stay.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Jeffrey,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our fine dining restaurant, Legacy. Our eight-course tasting menu is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Merryn,Thank you immensely for your splendid review and for choosing The Grand. I am elated to learn that your stay in the original part of our hotel, with its grand and beautifully appointed rooms, was to your utmost satisfaction.It's delightful to hear that our location served as the perfect base for your explorations on foot around the historic city of York. Additionally, I'm pleased that you found our breakfast delicious, an experience we take great pride in at The Rise, where we're dedicated to offering a variety of freshly prepared dishes that cater to all tastes.Should your travels bring you back to York, I would be delighted to welcome you again. With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Sophia,Thank you for sharing your delightful experience at The Grand. I'm thrilled to hear that your stay was lovely, with the spacious and airy room along with the friendliness and courteousness of our team contributing to your enjoyment.It's wonderful that you're considering returning to experience our spa. The Spa at The Grand is indeed a haven of relaxation, offering a range of indulgent treatments and serene facilities designed to provide a tranquil escape in the heart of York.We eagerly look forward to your next visit, where we hope to enhance your experience further, perhaps with a relaxing session at our spa or a culinary adventure at one of our acclaimed restaurants.Kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Peter,Thank you immensely for taking the time to share your exceptional experience at The Grand. As York's only five-star hotel, we strive to surpass our guests' expectations, and I am delighted to hear that we achieved this during your stay.It's wonderful to know that from the moment you arrived, our porter service and the friendly, knowledgeable demeanour of our team contributed to your memorable experience. Our commitment is to ensure every guest feels welcomed and cherished, and it's gratifying to learn that we succeeded.I am also thrilled you enjoyed your time at the 1906 Bar and found the ambiance and selection of drinks to your liking. It's great to hear that The Rise restaurant's breakfast and dinner offerings, particularly the vegan options, were delectable and added to your enjoyment.Should you plan another visit to York, please do not hesitate to contact me. I look forward to the opportunity to welcome you back for another splendid stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Alan,Thank you for sharing your wonderful feedback about your recent stay at The Grand. I am thrilled to hear that you enjoyed our prime location, nestled near the City Wall, Shambles, and the iconic York Minster, providing an ideal base to explore our historical city.It is delightful to learn that our team made a positive impression on you. Our aim is always to deliver Yorkshire hospitality at its finest, ensuring every guest feels warmly welcomed and valued.Should you plan a return visit to York, I would be pleased to assist you in making it even more memorable. Thank you once again for choosing The Grand, and I look forward to the opportunity to welcome you back.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Lisa,Thank you for your exceptional rating and for sharing your delightful experience at The Grand. I am thrilled to hear that you had a wonderful stay, finding the rooms beautiful and well-appointed, and our location ideal for exploring the charms of York.Your kind words about our friendly and helpful team are greatly appreciated and reinforce our commitment to providing outstanding service. We aim to ensure every guest feels welcomed and valued from arrival to departure.Thank you once again for recommending The Grand. I look forward to the pleasure of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Zara,Thank you for your wonderful review. I am delighted to hear that your stay at The Grand met your expectations, providing a relaxing and elegant experience. Our aim is always to create an environment where our guests can enjoy the utmost in comfort and luxury.Thank you once again for choosing The Grand. I look forward to welcoming you back for another delightful stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Darren,Thank you for your fantastic review and for choosing to return to The Grand. I am delighted to hear that you enjoyed the comfort of our beds, the quality of our bar food, and the attentive service provided by our team. It is our pleasure to create an environment where every aspect of your stay is thoughtfully curated for your enjoyment.I am thrilled that you find the value of our service reflective of the experience we aim to provide, even at the upper end of York's pricing. Your recognition of this aspect is greatly appreciated and motivates us to continue delivering excellence.For your next visit, you might enjoy exploring our Cookery School for a unique and engaging culinary experience, adding another layer of delight to your stay with us.Thank you once again for your kind words. I look forward to the opportunity to welcome you back for another memorable experience at The Grand.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Arwa,Thank you for taking the time to share your rating regarding your recent stay at The Grand. I am concerned to see that your experience did not meet your expectations or the high standards we strive to uphold.While specific details of your experience were not provided, I am committed to understanding and addressing any issues you may have encountered. Our goal is to ensure every guest enjoys a comfortable and memorable stay, and it appears we fell short during your visit.I would welcome the opportunity to discuss your experience further and invite you to contact the hotel directly so we can address and rectify any concerns. Your feedback is invaluable in our continuous effort to improve our service and guest satisfaction.We hope to have the chance to welcome you back and provide you with the exceptional experience that so many of our guests have come to know and appreciate.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Shaun,Thank you for your excellent rating and for sharing your experience at The Grand. I am delighted to hear that you found your stay clean, comfortable, and quiet, and that our team's impeccable service stood out to you. We believe in offering unparalleled hospitality, and your feedback affirms our commitment to this principle.Your acknowledgment that the value of your experience reflects the price is greatly appreciated. We strive to ensure that every aspect of a guest's stay is exceptional, from the ambiance to the service and beyond. Thank you once again for choosing The Grand. I look forward to welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Lloyd,Thank you for taking the time to share your review of your recent stay at The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact us and we will be more than happy to assist with your arrangements.We look forward to having the opportunity to welcome you back to The Grand very soon.Kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Vincent,Thank you for taking the time to share your feedback regarding your recent stay at The Grand. I am pleased to hear that you found our team nice and accommodating, but I am concerned to learn about the aspects of your stay that did not meet your expectations.I appreciate your comments on the room and bathroom door; please rest assured that we are committed to maintaining the highest standards of comfort and style, and your feedback is invaluable in helping us improve. Additionally, I am truly sorry to hear about the unpleasant smell you encountered in the lobby. I assure you that this is not reflective of our usual standards, and we are continuously investigating this matter.While The Grand is celebrated for its classic charm, we also strive to provide modern amenities and experiences tailored to the preferences of our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Helen,Thank you for sharing your lovely feedback. I am delighted to hear that you found The Grand to be not only beautiful but also conveniently located for enjoying all the exciting activities York has to offer. Your kind words about our team are greatly appreciated and will certainly be shared with them, as they strive to ensure every guest has a wonderful experience.Thank you once again for choosing The Grand. I look forward to the opportunity of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Ryan,Thank you for your glowing 5 out of 5 review and for consistently choosing The Grand for your getaways in York. I am thrilled to hear that you find our hotel to be worth the value and that your experiences with us have been consistently excellent.Your loyalty is immensely appreciated, and it's always our pleasure to provide a setting where you can relax and enjoy the best of what we have to offer. Thank you once again for your kind words and support. I look forward to welcoming you back to The Grand, your home away from home in York.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Ashley,Thank you for taking the time to share your fantastic review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Daniel,Thank you for your excellent review of The Grand. I'm delighted to hear that you found our team to be great and that you enjoyed your lovely room and the dining experience at Legacy. Our staff at Legacy strive to provide exceptional service, and I'm thrilled that this was reflected during your visit.We look forward to welcoming you back and continuing to provide you with memorable experiences.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Lewis,Thank you so much for your wonderful review and for choosing The Grand for your stays in York. It's truly rewarding to hear that you consider our hotel first-class in every aspect, from our rooms and bathrooms to the overall hotel living experience.I'm particularly pleased to know that our concierge service stood out for its helpfulness, as our team strives to ensure every guest feels supported and valued throughout their stay. Your loyalty and decision to return to The Grand are the highest compliments we could receive.We're honoured that The Grand is your hotel of choice in York, and we eagerly anticipate your next visit, aiming to continue exceeding your expectations.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Sharon,Thank you for your wonderful review of The Grand. I'm delighted to hear that you found our hotel lovely and appreciated its convenience to the train station and proximity to the centre of York.It's particularly gratifying to know that our team's service made a positive impact on your stay, ensuring a seamless check-in process and accommodating your timing needs. I'm also pleased that you enjoyed your experience at our 1906 bar, which we take great pride in.While you didn't have the opportunity to experience our spa this time, should you choose to stay with us again, I highly recommend indulging in a session at The Spa. It's a perfect way to unwind and enjoy some tranquillity, offering a variety of treatments and facilities.We look forward to the possibility of welcoming you back to The Grand on your next visit to York, hopefully providing you with another memorable and enjoyable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Satwinder,Thank you for sharing your thoughts on your recent stay at The Grand. It's wonderful to hear that you had a great family experience with us, and I'm thrilled to hear that you would highly recommend our hotel for family trips.I'm pleased you found the valet parking convenient, allowing for a seamless arrival experience. It's always our aim to provide options that best suit our guests' needs.Your comments on the check-in process are much appreciated. We strive to make every guest, regardless of age, feel welcomed and valued, and I'm delighted to hear that our team's interaction with your children, especially with the 'Grand Dollars,' added a special touch to your stay.Hearing that you were very happy with your modern, clean, and spacious twin rooms is encouraging. We always aim to provide a comfortable environment for our guests. Your note about the potential noise from road-facing rooms is well-taken and will be considered in our ongoing efforts to enhance guest comfort.I am glad the breakfast options met your standards and provided a good start to your day. Your advice on timing to avoid waiting for replenishments is appreciated and will be helpful for future guests and our own improvement.Our central location is indeed a highlight, offering easy access to York's key attractions, and I'm glad this enhanced your stay.Regarding the incident on the last morning, I extend my sincere apologies for any inconvenience caused. Although the details were not fully expressed, please know that we take all feedback seriously and aim to address any concerns promptly.We look forward to the opportunity to welcome you and your family back to The Grand, striving to make your next stay even more enjoyable.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Lindsay,Thank you for taking the time to share your feedback regarding your recent stay at The Grand. I'm genuinely sorry to hear about your disappointment concerning the availability of pool slots for children. We understand how important such amenities are to our guests, especially when they form a key part of the decision to choose our hotel.Please be assured that we are committed to providing exceptional experiences for all our guests, and your feedback is invaluable in helping us to improve. While I regret that we were unable to accommodate you in the pool this time, I hope this experience will not deter you from visiting us again.We hope to have the pleasure of welcoming you back to The Grand, where we will strive to ensure your stay is enjoyable and seamless in every aspect.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Molly,Thank you for taking the time to share your lovely review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Darren,Thank you for your continued loyalty to The Grand and for taking the time to share your wonderful experiences with us. It's heartwarming to hear that you feel warmly received, akin to a much-loved family member, each time you visit. That sense of belonging and comfort is precisely what we strive to provide to all our guests.I'm pleased to learn that you've enjoyed both the original and modern rooms at The Grand. Your preference for the original rooms, with their unique character and historical charm, is duly noted and appreciated.We eagerly anticipate your return to The Grand, where we hope to continue making your stays memorable and exceptional.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear John,Thank you for your splendid review following your recent stay at The Grand. It is truly heartening to hear that you appreciated the grandeur and the meticulous attention to detail our team provides to ensure every guest feels valued and pampered.I am delighted that the luxury of your room and your dining experience at The Rise Restaurant met your expectations, with our commitment to exceptional service and cuisine shining through. It's always our aim to create memorable experiences, and I'm thrilled we succeeded during your visit.While your stay was unfortunately brief, I am glad to know you are planning to return for a longer visit. For your next stay, may I suggest indulging in an afternoon tea experience at The Rise? It is a delightful way to enjoy our exquisite selection of savoury and sweet treats, enhancing your experience of luxury and relaxation at The Grand.We look forward to welcoming you back to York for another exceptional stay. Should you wish to make any special arrangements for your return, please do not hesitate to get in touch.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Claire,Thank you for your wonderful feedback and for awarding us a perfect score. I'm thrilled to hear that your stay was amazing and even more so to know that you're considering a return visit. Our team is dedicated to ensuring every guest has a memorable experience, and it's always rewarding to hear when we've succeeded.For your next visit, you might enjoy spending some time at our Spa, a tranquil escape within the hotel offering a range of indulgent treatments and facilities designed to relax and rejuvenate. It's the perfect way to add an extra layer of luxury to your stay.We eagerly anticipate the opportunity to welcome you back to The Grand. Should you be planning your return to York, please do not hesitate to get in touch so we can assist in making your next stay even more special.With my kindest regards,Antoine EchassouxGuest Relations Supervisor