Hotel room wasn’t cleaned properly, stains on furniture etc Room was equipped with tea and coffee however some empty bags from previous attendants and also no teaspoons which suggests room wasn’t cleaned/seen to properly
The restaurant was closed since August we were not told. We were to late to book anywhere for Christmas lunch everywhere was closed. If you had informed us we could have booked earlier. We got a taxi into the city centre no where was open we took a taxi back to the hotel decided to have a few drinks and were told we had to drink in the public bar as the manager and family were having their Christmas meal in the lounge and the at 9pm we were put out of there as they were having a family get together. As for the room John wiped what he thought was condensation from the window and it was black mould, he already has respiratory problems and I don't think this helped . He apologised to the receptionist about the state of the towel. All in all it was the worst Christmas ever.I think your staff when they tell us there is a restaurant, they should also mention it is closed.