Super location close to the ticket counter of Taj Mahal. Nice clean room and staff.
Jane
4/10 很差
真实旅客
2016年02月24日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It's not a good experience!!
We didn't live in Optimum Tara Palace which we'd reserved and paid beforehand.
After we arriving in Optimum Tara Palace, hotel member said due to some reason they didn't have any room for us and changed our hotel to near which they told us it's a same level same quality hotel.
But we think it's not a same level same quality hotel as Optimum Tara Palace!
Hotel member told us we can have free breakfast and then after meal they gave us bill for our breakfast!
We both got a cold and there's no kettle for us to boil water, so we asked for hotel to have hot water to drink but we was been charged money for drinking hot water!!
Hotel member of Optimum Tara Palace they offered us a free pick up to Agra Cantt Train Station in the early morning, and then they didn't show up at the appointed time!!!
All we want to said is it's really not a good experience!
真实旅客
4/10 很差
真实旅客
2020年03月6日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Not quite what you see in the photos
We stayed in this hotel for one night and was glad it wasn’t more. The rooms on first inspection aren’t exactly what you expect. It’s probably what the hotel looked like A decade or 2 ago. But it’s acceptable for the price. The main concern was the burn marks around the plugs and luckily our electronics were fully charged. In first inspection the room room looked clean enough, but when we got a little more settled I started noticing bits which weren’t right, stains on one of our towels, a slight tea stain look on the bed and a mirror which hadn’t been cleaned for some time. The stay was made worse by the extremely noisy family next door. However the staff were brilliant when I went down at 11pm to ask the room next door if they could be a little quieter. They rang straight away and apologised to me for the noise and being unable to sleep. Other than that the room was lovely and quiet and we couldn’t hear any of the traffic noise outside! It was a massive positive to the room.
真实旅客
2020 年 3 月入住 1 晚
4/10 很差
真实旅客
与家人及幼儿出行
2020年01月12日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The property is very near to Taj Mahal, 8-10 min walk only. Though the room was big, the electrical equipments and sockets were faulty or not functional. The bathroom was not clean and the faucets were old and dirty. For the price Expedia charged, the overall experience was very poor. Our driver told us that there are better hotels nearby Taj about half the price we paid. We feel like we got ripped off.
真实旅客
2020 年 1 月入住 1 晚
8/10 还可以
Ted
2020年01月6日
满意:清洁度、员工和服务、客房舒适度
Good value hotel near Taj Mahal
Good option for a one or two nights close to Taj Mahal.
Ted
2020 年 1 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2020年01月4日
不满意:客房舒适度,员工和服务
Décevant. Personnel peu réactif. Petit déj Nul.
Décevant. On avait réservé trois chambres pour une nuit pour quatre adultes et trois enfants. On arrive tard le soir. L’eau de la douche n’était pas très chaude. Le lendemain quand on arrive pour le petit déjeuner, il n’y avait strictement rien de prévu. On a du attendre une demi-heure pour être servi le stricte minimum. Une tasse de thé remplie à moitié, impossible d’en avoir encore. Ils oublient la commande d’un chocolat chaud, et nous disent qu’il faut 20 minutes pour en faire un, alors qu’on a déjà pris du retard à cause d’eux.
On avait pourtant payé le double du tarif habituel à cause de la fin d’année.
Hôtel certes à proximité du Taj Mahal, mais à éviter si possible.
真实旅客
2019 年 12 月入住 1 晚
2/10 糟糕
cedric
2020年01月3日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid at all costs
This hotel is dirty, no hot water or heating do not book you will regret it ignore the good reviews,
cedric
2019 年 12 月入住 1 晚
4/10 很差
MaryBeth
与家人出行
2020年01月3日
不满意:员工和服务、住宿条件和设施、客房舒适度
MaryBeth
2019 年 12 月入住 1 晚
2/10 糟糕
Mayank
与家人出行
2019年12月17日
不满意:清洁度、员工和服务、住宿条件和设施
It Says Breakfast Included. There was two option only Alu Paratha and Pasta.
Outside Foods are not allowed. Resturant does not accepts the Card Transaction its only Cash.
Very Bad bedsheets and cover. TV was operating but no channels to view.
I would suggest not to recommend this hotel in future.