4/10 欠佳
Lysa (Silverdale)
伴侶同遊
2025 年 11 月 26 日
不滿：整潔度、設施服務和住宿狀況
We booked a dog friendly room through Expedia. Expedia gave us one price which included the words
"total charge after taxes and fees' We were charged 1/3 MORE for ONE night King suite where, the toilet didn't flush so WE had to play plumber in the middle of the night, there was left over food in the fridge and the room didn't looked vacuumed when we got it. Nothing like the photos on Expedia other than the lobby photo. I spoke with the young lady at the desk and she said management would reach out to me. I waited until today to post this review hoping management would truly reach out, but nope, just the up-charge on the visa stating it was a dog fee. I received an email, right after I booked and BEFORE my stay, stating if you take a dog to a non pet designated room, you are charged a fine/fee. I called and was assured there is NO charge for the dog friendly room. Bait and switch is what I would call this. This was our 29th anniversary and felt like we booked an 'updated Motel 6'rather than what was advertised on Expedia. WAAAY TOO expensive for what you get. Expedia, downgrade expectation here, there are better places for sure! I have photos to back up my claim which I will attach
Lysa
於 2025 年 11 月住了 1 晚
