Just spent 5 nights at Sugar Bay Resort with 2 other couples. All staff are courteous and attentive and very friendly. The bar and buffet staff went above and beyond to satisfy our every need (Marko, Jaleni to name a few) Two milestone birthdays were being celebrated and the staff went all out to make it special, even providing us with gifts!.The property is small, which is ideal for mature older couples. There is no loud music blaring or constant poolside games going on by an entertainment committee, which makes for a very relaxing time. Great live singers every night by the beach was a lovely way to end the day. My only complaints are about the rooms. Very large and spacious with all the amenities provided. However, our bathroom had sand on the floor the whole time we were there, and other than new supply of towels, we wouldn't have known if anything had been done in our bathroom. The sheets are extremely stiff, but the bed and pillows were fine. I would have liked for more from the cleaning staff. The food at the Reef is excellent with a very large variety daily. Sizzle was somewhat disappointing. The steaks were not a superior grade. The afternoon tea by the water was a fun extra. There is no shortage of food all day long. Great burgers and other options at the pub! We were given a lunch wrist band after checking out to allow us one last meal before being picked up for the airport which was really nice. Super attentive staff, we had a really lovely time there.