Cancun Holidays

I will definitely book again with a significant other place was amazing

Staff is extremely nice and helpful. Very nice property clean and fun

Beautiful location and wonderful people who worked there

From the free private pickup at the airport to our personal concierge, we had exceptional service from the moment we arrived! We felt like family as we arrived, spoken to by name, handed drinks we'd pre-ordered from the car, checked-in right away and then introduced to our concierge. She went over our dinner reservations for the week, gave us a brief tour of the resort and got us settled in. The resort was wonderfully accessible with ramps and elevators. We appreciated the care taken for the environment, lots of eco practices in place. The lounge chair reservation service was wonderful, no fighting over saving chairs, a huge relief! The beach servers were attentive but not pushy, we had all the drinks and food we needed each day and the ice lollies and fruit skewers that were handed out midday were a wonderful treat. The resort was kept incredibly clean and the staff worked tirelessly to tidy and take care of us. Our villa was very spacious and comfortable and our bathroom had large bath sheet towels (a huge plus for two women over 6ft tall!) The evening turn down service was a lovely bonus. 24-hour room service was a great option and the food and drink at each and every restaurant was exceptional. Two minor downsides: The time share push is real, but it wasn't overbearing. Our concierge tried, and tried and we said no thank you and that was sort of it. She was pretty attentive the first couple of days, texting and checking in, saying hi across the resort when she saw us -

Our second stay did not disappoint. We stayed in the the Tower this trip and loved the accommodations. Bigger rooms than the garden rooms and it was nice not to have to navigate stairs. Definitely not quiet, as the Tower overlooks Bash, night party, but we new what we were here for! The staff was amazing. The beautiful Bianca, concierge, respected our desire to avoid the sales pitches this trip which was much appreciated. Special mention to Alo, our server at Bash. She kept our drinks coming with efficiency a smile every night we were there. Juan at Sea Flirt is as charming and fun as ever. He was our server last year at Flame Restaurant. I do not know who the housekeeper was, but she/he was AMAZING! We never use housekeeping as we are fairly neat people. Our Do Not Disturb sign must of fell off the door because we walked in one evening to a room cleaner than the day we checked in; down to our personal toiletries being organized into little washrag envelopes, and our pile of flip flops sand free and lined up like they were on display! Cheers to your staff! As far as the general atmosphere: we come be kids again (grown up kids). This is an environment in which you will definitely see a bit of nudity, and a lot of playful and very risque games. Know what you are in for before you come! My husband and I are monogamous, but there are many couples of different lifestyles that vacation here to enjoy the atmosphere. There is a welcoming and mutual respect for all here!