The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not enjoying their job but please don't transfer their temper to the guests who are enjoying the vacations and we are not their criminals!
Please provide a customer service training to them as this is a five star hotel.
真实旅客
2019 年 8 月入住 6 晚
10/10 超赞
C.f.
2017年07月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice acommandation!
We have great time here. Location is perfect.
C.f.
2017 年 6 月入住 1 晚
6/10 一般
YC,Hong Kong
2017年01月5日
满意:员工和服务、住宿条件和设施、客房舒适度
Nice hotel but money stolen in my room
The room is comfy and everything is good. But in the last night of stay, after I went breakfast in the hotel, money inside my purse which left in bed was stolen. The security manager said they will investigate, however they didn't follow up after I checked out. It was really unacceptable and disappointed while I was paying over USD300 per night to stay in a 5-star hotel.
YC
10/10 超赞
Uma
与家人出行
2024年04月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an amazing property and being on the waterfront it’s such a safe location. So many. Are and restaurants from just a stones throw away.
The hotel itself is absolutely amazing and so clean. The rooms are so clean and luxurious. I’d definitely recommend this hotel.
Uma
2024 年 2 月入住 1 晚
10/10 超赞
deborah
2024年04月8日
满意:清洁度、员工和服务、住宿条件和设施
.
deborah
2024 年 4 月入住 2 晚
10/10 超赞
MARTINA,kitchener
2024年04月5日
满意:清洁度、员工和服务、住宿条件和设施
MARTINA
2024 年 4 月入住 1 晚
10/10 超赞
Thomas
与配偶出行
2024年03月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful location and wonderful staff. Clean and safe. Would stay again if we return to Cale Town.
Thomas
2024 年 2 月入住 7 晚
10/10 超赞
BENEDICT
与家人出行
2024年03月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. The hotel is connected to the mall. Good breakfast with different food choices.
BENEDICT
2024 年 3 月入住 1 晚
8/10 还可以
Chris
与配偶出行
2024年03月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location and facilities
Whilst the ambiance and surrounds are wonderful, some aspects in rooms could do with modernising eg Showers & IT points