Lovely place will come back next year! Everything and everyone excelente
真实旅客
2021 年 6 月入住 5 晚
10/10 超赞
Louis
与家人出行, 团体旅客
2021年03月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Louis
2021 年 2 月入住 6 晚
10/10 超赞
真实旅客
2021年03月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2021 年 2 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行, 与家人出行
2021年02月28日
满意:清洁度、服务设施、住宿条件和设施
The property was located on a private island, but it was not indicated on the description at the time of booking or reservations. So we had no idea. There was no Instructions on where to check-in because we couldn’t find the hotel. We later found out we had to take a ferry to the resort. The staff at the sister hotel (Opal) was very unfriendly and seems reluctant to help and provide additional instructions. It was our first time visiting Key West. Besides the difficult checkin process the resort was beautiful and stay was nice.
真实旅客
2021 年 2 月入住 1 晚
6/10 一般
真实旅客
与配偶出行
2021年02月27日
满意:清洁度、服务设施、住宿条件和设施
Did not get the room I thought I reserved ....was told I would have direct access out door of room ....ocean view but access difficult to a shore with mostly shell ...was told I was reserving a room in front of sandy beach With chaise and umbrella coverings ...
真实旅客
2021 年 2 月入住 4 晚
8/10 还可以
Doug
团体旅客
2021年02月20日
满意:清洁度、员工和服务、客房舒适度
Nearly perfect
Beautiful clean grounds. Friendly service. Excellent restaurant. A lower priced, casual bistro would have kept us on the island every night
Cottage could use a little updating: more comfortable TV room furniture, cleaned up grout in bathrooms, repaint of kitchen cabinets. It would be nice to have a smartTV so that we could use our Netflix or other streaming services
Doug
2021 年 2 月入住 5 晚
10/10 超赞
真实旅客
2020年09月21日
真实旅客
2020 年 9 月入住 2 晚
8/10 还可以
Fl,Id
与家人出行
2020年09月2日
满意:住宿条件和设施,清洁度
It is a really nice hotel but it is overpriced. Price too high compared with the value, this was our feeling.
Fl
2020 年 8 月入住 3 晚
2/10 糟糕
Gregory
与家人出行
2020年08月16日
不满意:员工和服务,清洁度
DO NOT STAY HERE!!
AWFUL EXPERIENCE!! This is what you get for $1,200 a night:
1. Room is not ready at check in time. Resort response was there is only one person doing everything and she will get to the room when she can.
2. Room was dirty even having to wait the extra time. Dead bug on toilet paper roll, hair on toilet and scum in the shower.
3. Did room service and over 12 hours later no one came back to pick up trash despite at least two staff walking by it to drop if evening and morning items.
4. Since room was not ready until late I thought a late check out was reasonable but seemed to be an inconvenience for then. Was told 12:00 was best they could do.
5. I’ve never had a resort call and ask what time I am leaving the room until now. So concierge calls at 10:00 and wants to know what time we are leaving room and what boat we are taking to leave. I said I have to book a boat ride and he said he just wants to know when housekeeping can get in the room??!! Then tells me the porters are too busy at 11:00 to handle our bags.
6. My wife ordered a steak salad. She took a bite and said it tasted like fish. She turned it over and small pieces of fish were on the steak. So that was thrown away.
Spend half this amount in Key West for a far superior experience. I’ve had better service at $150 hotels!
Gregory
2020 年 8 月入住 1 晚
8/10 还可以
Susan
与家人出行
2020年07月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful resort with lovely accommodations and views. Only hiccup was not being met by the representative at the dock which left us unclear about where to go and what to do for check-in.