upon arrival to the hotel room, the room smelled heavily of cigarettes and the room was very cold. The hotel staff was very nice and was willing to help us change our rooms the next day. It was a bit unbearable so we dealt with it until the next day. However, the next night when we asked to change rooms, the hotel manager was very extremely rude and unpleasant. How she even made it to be a manager in a area of customer service is beyond me and I think she should be fired immediately. She not only did not want to change our rooms, she threatened to refund our hotel room (where would we live that night)? After a lot of arguing we finally got a new room. I will never ever book any hotel rooms from this place or any other hotels they have. This was the most unpleasant experience I have ever had at a hotel.
真实旅客
2020 年 2 月入住 2 晚
10/10 超赞
Rehman
2024年03月29日
满意:服务设施,清洁度
I thought the set up was nice in the hotel, staff were friendly. Will definitely return
Rehman
2024 年 3 月入住 1 晚
10/10 超赞
Stephen
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very simple and handy
Stephen
2024 年 3 月入住 2 晚
4/10 很差
tricia
与配偶出行
2024年03月21日
满意:清洁度
The hotel rooms were cold as the heat does not work. Booked 2 rooms and the heat was broken in both rooms. Bring blankets and sweaters to sleep in. We are ages 30 to 55.