"We were looking forward to staying here, but the overall stay was disappointing and frustrating. Although the facilities and location are nice, the stay was not good value for money - the room was dirty on arrival, the water was cold, the hairdryer broken, and the luggage nearly an hour late - this all made arrival surprisingly bad. There were no amenities or welcome items to the room. I shared this with management and responses to sort this out were late and could have been dealt with faster.
As you walk around the resort, you can see cups and glasses from the previous night haven't been picked up. The beach could also be cleaned. I felt this embodied the overall management for the resort, with little attention to detail to make the stay feel special.
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"The facilities are well maintained. There are various activities for young children to play. We like the archery and water park. I am surprised that toys are provided at the beach. However, there are few things we would like to suggest for improvement:
1. Too few washrooms nearby the restaurants. Only 2 female and 1 male toilets for a restaurant serving over hundreds of guests.
2. Buggy are not frequent
3. No towel to borrow in water park
4. Separate Check-in and check-out queue to shorten the waiting time.
5. The food in La Casa is too salty."
