An amazing property! Many options for swimming and relaxing. Both hot and cool pools, plenty to keep both kids and adults happy. Great views of the volcano. Good food options at the main restaurant as well as the bar. Well-maintained buildings and a very friendly, helpful staff. We had a great time and would not hesitate to stay at Los Lagos again!
Michael
2024 年 3 月入住 4 晚
10/10 超赞
Carlos
与家人及幼儿出行
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo estuvo muy bien
Carlos
2024 年 3 月入住 1 晚
10/10 超赞
chris hill
2024年03月24日
满意:清洁度、员工和服务、住宿条件和设施
Beyond expectations
chris hill
2024 年 3 月入住 1 晚
4/10 很差
TATIANA
与家人出行
2024年03月20日
满意:服务设施,清洁度
不满意:住宿条件和设施
We stayed for 2 nights at the property. First night there, we had to take cold showers since the hot water was not working in our bathroom. It was fixed promptly the next morning. Please know that if you do not have a car, you will have to wait for the shuttle to be transported around in the property. The shuttle does not automatically run on a route. You have to call the office to have the shuttle come pick you up. On 2 occasions, the office did not pick up. On another occasion after waiting 15 minutes, the shuttle came full so we had to call for another one. If it's raining which often happens in La Fortuna, you will be under the rain waiting for the shuttle. This happened to us. Not a fun thing to do on vacation.
TATIANA
2024 年 3 月入住 1 晚
10/10 超赞
Ron
团体旅客
2024年03月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Enjoyed the location. Enjoyed the springs fed man made pools and varying temperatures. All the different walks with the hotel grounds were nice too. Located close to the main town and restaurants was convenient. I rate this an a-one on the scale of places to stay.
Ron
2024 年 3 月入住 2 晚
10/10 超赞
STEPHANIE A
与家人出行
2024年03月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at this hotel for two nights and absolutely loved it. The photos don't do justice to the beauty of the grounds. The hot and cold springs are gorgeous, the waterslide and pool area are wonderful for kids, the swim up bar is such a treat and the prices are reasonable. The restaurant is lovely - has beautiful views of the grounds and the volcano, and the breakfast is great - lots of options. The only part of our stay that didn't meet my expectations was that we booked a 'mountain view' room, and there was no view of the volcano at all - the outdoor space behind the cabins is very tiny and overgrown. Overall, we would highly recommend staying here.
STEPHANIE A
2/10 糟糕
Danielle
与家人出行
2024年03月14日
This property is not good - extra charges, hot springs are not hot springs and the people here are trashy - loud music by the pool and late at night - do not stay!
Danielle
2024 年 3 月入住 1 晚
10/10 超赞
Andrea
与家人出行
2024年03月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot to stay in La Fortuna area. Everything is close by and easy to get to from there. The pool and thermal baths were an excellent way to chill in the afternoon between activities or after a long day of adventuring. Breakfast buffet was excellent. Food at the pool bar was also great. The whole family gave it a 5/5
Andrea
2024 年 3 月入住 3 晚
10/10 超赞
Dianne
与家人出行
2024年03月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed our stay. Rooms clean and comfortable. Pools fantastic...especially our swim up pina coladas served in a pineapple!
Dianne
2024 年 3 月入住 1 晚
10/10 超赞
Sharon
与配偶出行
2024年03月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, so many choices of pools/hot springs from more secluded to more social. Rooms are dated but large andclean with amazing views of volcano. We found food to be good and all service was excellent with exception of concierge which wasnt too helpful. But would stay again in a heartbeat and recommend to others.