They gave us a rooms with holes in the walls, the window of the door from the vila is broken entirely, the heating system was turned-off and we get cold, the behavior of the receptionist was terrible, they back-talked to us and laughing about our complains
pavel aurelian
2017 年 9 月入住 3 晚
10/10 超赞
Michele,Verona
2016年04月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ottimo hotel
Un giorno di relax in compagnia
Michele
10/10 超赞
真实旅客
2015年09月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
8/10 还可以
真实旅客
2015年09月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Service was excellent and spa facilities are unique. Be sure to request a non-smoking room if that is important to you.
真实旅客
8/10 还可以
Jacqueline,Canada
2015年09月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
week in Tuscany
Lovely location: Peaceful and serene and easy drives to Florence, Siena and Cortona. Two pools and gym. No WiFi in room and even spotty in dining room. That was a definite negative for me. Also was surprised that there was no hair conditioner or moisturizer given it is a spa. Great shower!
Jacqueline
10/10 超赞
lorenzo,milano
2015年08月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ottima spa in collina
esperienza eccellente ottimo relax bellissima spa per ottimo relax
lorenzo
10/10 超赞
Francesca,Montegranaro
2015年08月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tutto perfetto. Spa molto suggestiva. Colazione abbondante. Unico neo: bagno della camera piccolo.
Francesca
6/10 一般
Daniel,London
2015年08月1日
满意:清洁度、员工和服务、住宿条件和设施
Nice enough but lacking atmosphere
The hotel complex is actually very nice and quiet; very clean, plenty of parking, interesting layout. The staff were also very welcoming and accommodating. However the atmosphere is slightly dead, and doesn't fit too well into the Tuscan location. The breakfast could also be improved; cold food was okay but the hot food options were of poor quality.
Note, there is a 10-15 walk up a steep hill to get to the walled city entrance.