2/10 糟糕
lin
与配偶出行
2019年07月17日
不满意:员工和服务、服务设施、住宿条件和设施
We check-in at late night, there’s only one security guard seat on a chair and no one work on the front desk. The security guard had to wake up the receptionist. He was not welcome at all and carry a bad mood while he was helping us to check-in. We booked a king size bedroom online but the receptionist gave us a room with 2queens size bed without telling us the king size bedroom were full. When I call the front desk to switch the room, it was the security guard informed us this bad news without any explanation. It was a late and tire night, if we have enough energy, we would definitely not stay in this hotel. This is the worst experience I’ve ever had.
lin
2019 年 7 月入住 1 晚