I paid for breakfast in advance and paid in full but only continental breakfast was available. When I questioned this the receptionist said they were reviewing the cost but I heard no more
PAUL
2024 年 2 月入住 1 晚
10/10 超赞
Joe
商务旅客
2024年01月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent one night stay....no complaints whatsoever. Spacious room, comfy bed, excellent shower. Ate in the hotel with colleagues and we were all happy with the meal and service.
Good breakfast to send us on our way.
Joe
2024 年 1 月入住 1 晚
2/10 糟糕
Scott
商务旅客
2024年01月16日
满意:清洁度
不满意:员工和服务
Awful hotel
Room was cold, light bulbs had blown, remote for the heating did not work.
Had to pay a £25 pre authorisation fee even though I said I’d be paying for my food and meals and not booking them to my room. The £25 would then be credited back to my account 3 days after my departure!!!!!!
I’m guessing it was the duty manager that I spoke to and was told “not my idea, it’s policy” she then went on to tell me that all hotels do this.
Menu in the bar was different to the one in the room and had very little choice, ordered a burger with potato wedges but when my meal came it was with fries. I pointed out the error to be told “the menu is wrong and this is what it is now”. No apology. On the 2nd night the menu had changed again but even less choice. Ordered chicken with chunky chips & onion rings, it came with fries and no onion rings. I pointed this out and the food and beverage manager changed the fries for chunky chips but I was told they had run out of onion rings, I said that if the meal wasn’t complete then I shiver a reduction in the price only to be told very bluntly NO.
Buffet style breakfast was like warm at best with little choice.
Bar staff were good and help but the management are terrible and unhelpful.
AVOID AT ALL COSTS - TERRIBLE MANAGEMENT AND CUSTOMER RELATIONS.
Scott
2024 年 1 月入住 2 晚
8/10 还可以
Lisa
与家人出行
2023年12月16日
满意:员工和服务、服务设施、住宿条件和设施
The rooms were nice and included an iron and iron board. Breakfast was lovely but there was no fruit on offer. However, when i asked for some, it was brought out to me.
Lisa
2023 年 12 月入住 2 晚
10/10 超赞
Andrew
商务旅客
2023年12月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Nice Hotel
Very nice hotel with comfortable modern rooms and facilities. Highly recommended.
Andrew
2023 年 12 月入住 6 晚
6/10 一般
Shabaz
2023年12月9日
不满意:住宿条件和设施
Shabaz
6/10 一般
Paul
2023年12月3日
Paul
2023 年 12 月入住 1 晚
10/10 超赞
Gaynor
2023年12月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel and staff
Stayed here a few times to break our journey up to Scotland would definitely recommend we will return.