Pros: location is amazing! Property is in perfect spot. We had the suite and it was amazing, even had a balcony looking over the plaza. Room was great! The front desk was very helpful, they helped us get cabs and restaurant suggestions and really helped us navigate the city. The breakfast and staff at breakfast is great!
Cons. Elevator is small, holds 4 people and they have a nice rooftop bar that’s open to the public so you find yourself waiting a long time to get to your room and it’s 100+ degrees in the elevator.
The staff. Not front desk but everyone else. They would cut to get on the elevator and make you wait. Huh!? Many times the staff brining things to the rooftop would cut you off and take the elevator bringing ice, food etc. Maybe they couldn’t tell the difference from people staying and people off the street but they were not courteous at all. Almost rude. I’ve never had hotel staff act like this before, super strange and rude. Not what you would expect from a $1k per night room. Not up to standard for such an expensive stay.
We decided to leave 3 days early, tried to get even a partial refund for part of the stay and they were not accommodating in the least and did not give any slack. Very disappointing considering we were told maybe one of the multiple nights would be refunded but after leaving they changed and said no.
stephen
2025 年 6 月入住 5 晚
10/10
This was the highlight of our month long trip in Europe.
Great guide. Great experience!
Dev
2025 年 6 月入住 2 晚
10/10
Reception desk personnel were all extremely helpful with my questions and also excellent recommendations. Breakfast staff courtesy and helpful service was excellent.
Kathleen
2025 年 6 月入住 3 晚
10/10
Ivetta
2025 年 6 月入住 1 晚
10/10
Very convenient location. Excellent staff. Awesome breakfast spread
Shenba
2025 年 6 月入住 3 晚
10/10
Beautiful rooms
Naomi
2025 年 6 月入住 3 晚
8/10
Philip
2025 年 6 月入住 2 晚
10/10
The room was wonderful with the best split unit a/c you could have for the heat in Rome. The staff, Cristiano Pierre Luiggi, and Manuel are super helpful, friendly and they take care of everything for you. Wish it would have a regular coffee shop for snacks and light meals. The area has a lot of restaurants to choose from and great Gelato stores. Highly recommend the hotel!
marino
2025 年 6 月入住 5 晚
6/10
Todo bien sólo que el elevador no ahí de servicio y bajan la basura y huele feo es muy oscuro le falta luz y sucio
En el piso 4 me tocó alado de donde está el staf hacen ruidos de platos de ahí en fuera muy amables muy ubicado el hotel y el sofá cama verde de tela de plástico no da buen aspecto
Raúl
2025 年 6 月入住 2 晚
10/10
Excelente. Un lugar histórico creado por Borromini. Te encuentras como un palacete con la modernidad y lujo. Les recomiendo su buffet desayuno en su terraza. Para familias de cuatro los cuartos son muy confortables . El personal servicial. Cerca de su entrada tiene un buen restaurante italiano. A pie de la fuente de Trevi Panteón y coliseo, te ahorra tiempo por q son zonas de mucho tráfico.
nora c perez
2025 年 6 月入住 1 晚
10/10
Samara
2025 年 6 月入住 1 晚
10/10
It is a lovely property on Piazza Navona; what more could you ask for? It is in an ideal location.
Bart
2025 年 6 月入住 2 晚
10/10
Fantastic location, customer service.
Sean
2025 年 5 月入住 3 晚
10/10
Tomi
2025 年 5 月入住 2 晚
10/10
Las instalaciones me parecieron increíbles el rooftop, vivimos una experiencia inolvidable, atardecer, maravilloso y luna llena en mi estancia. En Roma, me hospedé en la suite, la cual tiene un baño increíble con una experiencia de relajación. A otro nivel. Recomiendo este lugar cinco estrellas
Kembly
2025 年 5 月入住 2 晚
10/10
The location was great. The breakfast was very good and convenient.
Mary Helen
2025 年 5 月入住 5 晚
8/10
Location on Piazza Navona is the best feature...Staff were pleasant and efficient...5th floor suite was very nice, but the sole elevator in the building was not working for 36 hours..Climbing 5 flights for two 80 year olds was not pleasant...
John
2025 年 5 月入住 6 晚
10/10
dharminder
2025 年 5 月入住 4 晚
10/10
Service and location were incredible.
It's truly a "magical" place to stay!
David
2025 年 5 月入住 3 晚
10/10
The staff were amazing, our room was clean and spacious, and the location made it super convenient to walk everywhere.
Thi Kim
2025 年 5 月入住 3 晚
10/10
Excellent
UDAY
2025 年 3 月入住 4 晚
10/10
Excellent location for shopping, food/ drinks and accessible to all the sites. It’s my favorite place to stay in the city
Randy
2025 年 5 月入住 2 晚
8/10
The hotel was absolutely amazing; right in the heart of Piazza Navona. The walkability to cafes, dining, and historical sites. 10/10. The staff, Dracos and Luigi in particular are amazing. The only reason I couldn’t give a 5 star is that our TV did not work and the area is noisy which is indicative of the area. We would stay again