2/10 糟糕
真实旅客
团体旅客
2020年01月1日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
never going back
We stayed at the hostel for five days. First of all, the room is extremely small and the bunk bed is VERY VERY wobbly. Every move will shake the bed like crazy. It felt very unsafe. And the bedsheets were dirty with some hair left on it. The shower situation is the worst tho. They claimed they provide hot water but you can only feel the hot water for one second and you can never have any hot water. we had many cold showers there and therefore caught a cold. The staff is alright. But when you NEED something, they are never there. We had a fire evacuation situation during our stay and the staff were NOT HELPFUL AT ALL. The room was full of smoked smell so they finally offered to relocate us to another place. Yet, they asked us to return in the same morning (which means we only get to stay in the new place for a few hours before moving back). The staff couldn’t answered basic questions like when can they confirm us about the room situations or what’s their policy. They kept saying “i hope you can understand” but not being helpful at all. Even though at the end they finally offered us to stay at the new place and no need to change back to our smelly old room, they asked us to change to another room again after we moved. So that means we moved to three different rooms in one trip because of their poor management. For the price of the room, I believe the service should be better than what we experienced. If you choose to stay here, think wisely
真实旅客
2019 年 12 月入住 4 晚