住宿场地

关于马洛里苑 Spa 乡村别墅酒店的点评

4 out of 5
马洛里苑 Spa 乡村别墅酒店
Harbury Lane, Bishops Tachbrook, Royal Leamington Spa, England

点评

9.0

非常棒

10 分 - 超赞。217 条好评,共有 351 条点评" "
8 分 - 还可以。93 条好评,共有 351 条点评" "
6 分 - 一般。23 条好评,共有 351 条点评" "
4 分 - 很差。12 条好评,共有 351 条点评" "
2 分 - 糟糕。6 条好评,共有 351 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Rosemary

与配偶出行
满意:住宿条件和设施,员工和服务
Attentive staff who were helpful at all times
2024 年 3 月入住 1 晚

8/10 还可以

stephen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Welcoming
2024 年 3 月入住 2 晚

10/10 超赞

Caroline

满意:清洁度、员工和服务、住宿条件和设施
Amazing meal and absolutely lovely staff. Our room was beautiful and very luxurious. We can't wait to go back!
2024 年 3 月入住 1 晚

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Although we only stayed one night the staff were courteous and professional. Location and impeccable room. Would highly recommend
2024 年 2 月入住 1 晚

8/10 还可以

Steve

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unusually placed outside Lemington, currently disrupted on all sides by HL7, this beautiful building is quite an impressive vision to approach. Decades of harsh beatings from a thousand wedding parties have left a mark but the whole complex has been very well maintained and the addition of newer sleeping options which keep a good distance from the main building is reflectively ingenious. The different eras within the complex give the confidence that it's been long established and well run business for a long time, which brings me to the potential downside, over priced. While everyone working there is super keen(ish) to treat guests well, there feels a dark divide of funding. There is no leyway or movement in the high cost of being there. It is clearly a place to go when you reach the point of having more money than sense, the food, while incredibly delicious, comes at the price of a body part, a liver or arm perhaps. A meal for two coming in at 3 times the price of the room we stayed in. Essentially, half a year spent saving up 500 pounds is better spent on a long weekend in Paris with similar levels of quality and food, than one rather short evening in the midlands. A bottle of soda stream should never be a tenner! In short; amazing friendly, happy, almost interested staff in a gorgeous old (and new) hotel, clean and well maintained with a restaurant that serves incredibly beautifully prepared and tasty food that will cost you your soul.
2024 年 2 月入住 1 晚

10/10 超赞

Thomas,Jersey City

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Macauly

2023 年 12 月入住 1 晚

10/10 超赞

Anni

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff are absolutely spot on - breakfast was the best ever
2023 年 12 月入住 1 晚

10/10 超赞

David,Rugby

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for a special birthday. We were particularly impressed with the professionalism, friendliness and help of staff.
2023 年 12 月入住 2 晚

10/10 超赞

Richard

2023 年 12 月入住 1 晚

10/10 超赞

Richard

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Business trip to Warwick.
Perfect hotel for a business trip to Warwick. Great spa facilities on site. Excellent staff. Fabulous breakfast. What more can one ask for?!!
2023 年 12 月入住 1 晚

10/10 超赞

Mai

2023 年 12 月入住 1 晚

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施
A lovely nights stay, very good and friendly staff. The reception staff were excellent and very helpful. Thank you Mallory Court.
2023 年 12 月入住 1 晚

10/10 超赞

Andy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A super stay in a lovely place
A lovely couple of days spent here, the place was beautiful and the staff all excellent, they couldn't do enough for us. They also gave us a complimentary room upgrade as a great surprise, as we were celebrating my partner Tina's birthday. We would recommend Mallory Court unreservedly.
2023 年 11 月入住 2 晚

6/10 一般

David

满意:清洁度
2023 年 12 月入住 1 晚

4/10 很差

michael

与配偶出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Lovely hotel full of character.Plumbing in bedroom was atrocious.Sewer smells,toilet cystern takes forever to refill,taps only trickle.Management admitted problems due to age of plumbing - SURELY THEY NEED TO SPEND THE MONEY TO SORT OUT
2023 年 12 月入住 1 晚

8/10 还可以

Allan

商务旅客
满意:住宿条件和设施,员工和服务
The original building that the Hotel was in had lots of character. The new build extension where l was given a room, its communal area carpets were very shabby. Try getting from room One to the lift in the morning, which was a little challenge.
2023 年 12 月入住 1 晚

2/10 糟糕

Navdeep

2023 年 11 月入住 1 晚

10/10 超赞

Christopher

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A charming and elegant hotel, matched by the charm and efficiency of the staff. Our bedroom was lovely, cosy and well-appointed -- apart from the absence of any storage drawers! Margaritas were too strong -- go easy on the vodka.
2023 年 11 月入住 1 晚

8/10 还可以

Judith

2023 年 11 月入住 1 晚

10/10 超赞

Grant

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

6/10 一般

真实旅客

满意:清洁度
2023 年 10 月入住 1 晚

10/10 超赞

Dan

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best service I have ever had in UK hotel
The service in this hotel is the best I have ever had in any hotel I’ve stayed in in the UK. Every detail is considered and thought of, you are made to feel instantly welcome and all the staff were wonderful!!! The hotel is gorgeous and a quintessentially English decor with modern elements as well… perfect balance. I can not speak highly enough about this hotel… it really did take service to the next level!!! Thank you to all the staff The food was also of a very high standard!
2023 年 10 月入住 1 晚

10/10 超赞

Diane

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel and grounds exceptional
Comfortable standard room- main hotel and grounds exceptional. Excellent breakfast and service
2023 年 9 月入住 2 晚

8/10 还可以

Jennifer

满意:住宿条件和设施,员工和服务
Bed very uncomfortable
2023 年 9 月入住 2 晚

10/10 超赞

Natasha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay at Mallory Court! The staff were lovely and very accommodating. There was a gentleman who served us for breakfast on both Saturday and Sunday morning. We didn’t get his name but he was very polite and well spoken. He made our whole meal wonderful!
2023 年 9 月入住 2 晚
Max 于 2023年09月20日 的回复
Many thanks for such a nice review. The team work extremely hard to make sure all our guests have a great experience, so your kind words will certainly mean a lot. We look forward to welcoming you back to Mallory soon.

10/10 超赞

Charlie

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Max 于 2023年09月20日 的回复
Thank you very much for taking the time to rate your experience. We hope to welcome you back to Mallory very soon.

10/10 超赞

Sam

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved the friendliness and helpfulness of the staff and the food - really lovely. The room was quite warm at night even though it was not a warm temperature outside - we prefer it cooler for sleep. That is not a complaint but an observation.
2023 年 9 月入住 1 晚

8/10 还可以

Andy

满意:员工和服务
Service exceptional, rooms less so
We had a one night stay here in September 2023. Overall, a mixed experience. The room cost was in the £150 region. The spa cost (£25 per head for 2 hours) was a reasonable cost, although having to pay that on top of the hotel room fee seems a bit steep. For the price, I’d like to see some more care in customer service (drinking water cooler not topped up, cups not stocked up etc). At no point in my two hours there did anyone come to take a drinks order from us. Just left a little bit underwhelmed. The facilities were great however. As a hotels.com gold Member and staying in a lot of hotels, we were pretty disappointed with the room. It was very dated (a TV that must have been pushing 20 years old), very basic decor and comfort. I’d put this on par with an average travelodge, and for more than triple the price of that kind of room. The meal and service however were excellent. Dorian our server for the tasting menu was superb. The food was excellent. Finally, all costs were put directly to the room and a standard 7% service charge added to the final bill (including the spa cost and restaurant). We paid that (mainly for Dorian) however it’s a bit cheeky to add that as an extra cost for things like the spa. Do: come here for the food Don’t: expect huge amounts from the actual hotel room
2023 年 9 月入住 1 晚
Max 于 2023年09月20日 的回复
Dear Andy,Thank you for taking the time to write this review. As with most hotels feedback is important for us to be able to move forward with our product. I am very sorry your experience fell a little short of our high standards and I'll pass onto the team to ensure future guests receive the service expected.Dorian is a valued member of our team and your comments will make his day. We hope to welcome you back to Mallory in the near future.Best wishes

10/10 超赞

Nicola

2023 年 8 月入住 1 晚

8/10 还可以

Yumin

2023 年 8 月入住 2 晚

10/10 超赞

Gursharan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚

6/10 一般

Kush

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

10/10 超赞

Aron

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good spa experience!
2023 年 8 月入住 1 晚

4/10 很差

HANNAH

2023 年 8 月入住 1 晚

8/10 还可以

Sarah

满意:员工和服务、住宿条件和设施、客房舒适度
Weekend away
Lovely stay, any issue was quickly dealt with, very attentive staff who went above and beyond to ensure our stay was perfect. Thank you everyone hope to return soon.
2023 年 8 月入住 2 晚

8/10 还可以

Madeleine

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Stunning property and grounds. Spa is good but saunas only get to 80 degrees and no higher. The rooms are fantastic but the pillows are poor. The staff are attentive when you arrive. Overall, breakfast was poor, it was over cooked and cold even the toast was cold and tasted like it had been sat for 10mins on the side. They forgot my drink and I had to ask twice same with the toast. Other than that I was really happy with the stay.
2023 年 8 月入住 1 晚

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel, staff were excellent
2023 年 8 月入住 1 晚

8/10 还可以

Ian

2023 年 8 月入住 1 晚

8/10 还可以

Lisa

2023 年 8 月入住 1 晚

8/10 还可以

Idris

2023 年 8 月入住 1 晚

6/10 一般

Adam

满意:清洁度
2023 年 8 月入住 1 晚

10/10 超赞

Wendy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic hotel
This is a great hotel, with wonderful staff. It is pricey, but worth every penny. The staff are so polite and helpful. I cannot wait till I return
2023 年 8 月入住 2 晚

10/10 超赞

Ian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely attentive, professional and yet friendly staff; and that applied to all staff without exception. Great facilities, and all meals taken there were very good.
2023 年 8 月入住 1 晚

8/10 还可以

Deborah

团体旅客
满意:服务设施
Excellent hotel in beautiful setting. Staff very friendly and efficient. Spa lovely. Breakfast great. Dinner - very good but expensive, especially wine prices.
2023 年 8 月入住 1 晚

8/10 还可以

Judy

与配偶出行
满意:员工和服务,清洁度
I thought the bedroom dark and very small.
2023 年 8 月入住 1 晚

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

8/10 还可以

Gillian

2023 年 7 月入住 2 晚

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施
The design,layout ,facilities,food and staff were excellent. Nice welcome and nothing was too much trouble. Beautiful room, spacious big comfortable bed and exceptional bathroom facilities.
2023 年 7 月入住 2 晚

10/10 超赞

colleen

满意:清洁度、员工和服务、住宿条件和设施
Beautiful hotel, staff nothing too much trouble, I’ll be back
2023 年 7 月入住 1 晚