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This was hands down one of the nicest properties i've ever stayed at. The staff was amazing. So helpful and so nice. They epitome of luxury and service. I would recommend this hotel to anyone. As a lover of travel and an lifelong employee of the service industry, this hotel is doing is right.
We were surprised by the hotel coz its our wedding anniversary. That feels good as the manager Mr Agung came personally to our room with the cake. The staffs were so helpful and caring. The staff at the restaurant were very pleasant and remembered us personally. Mr Dewa at the concierge was very ...
It was a really good stay here. Staffs were extremely polite.
The staff are friendly and responsive. I would like to stay here for my next vacation.
The staff are very friendly, the breakfast spread was excellent
Bad experience with Hotel SPA. The service was very bad. The staff are talking to each other and laugh so loud. Even when we told them the aircon was freezing cold they told us to dry the mask or scrub faster. They nvr think the customer point of view. How can the Spa did not make any preparation ...
Staff were extremely helpful. Walkable to most places.
Hotel is old and need renovation. Room smell is not good. Free shuttle to airport is a plus point.
Enjoyed my stay at this hotel, it has a good location near Jl Malioboro, staff are pleasant & helpful. The only negative is the experience I had with Expedia's App which I found misleading when booking a stay at a hotel in Surabaya
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