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Yumoto Shirogane Onsen Hotel

Photo gallery for Yumoto Shirogane Onsen Hotel

Primary image
Natural pool
Natural pool
Natural pool
In-room safe, desk, bed sheets

Overview of Yumoto Shirogane Onsen Hotel

Yumoto Shirogane Onsen Hotel

3.0 star property

3.9/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Housekeeping
  • 24/7 front desk
Shirogane Onsen, Biei, 071-0235

Explore the area

  • Popular LocationShirokane Hot Spring1 min walk
  • Popular LocationDaisetsuzan National Park9 min walk
  • Popular LocationShirahige Falls1 min drive
  • AirportAsahikawa (AKJ)36 min drive

Choose dates to view prices

About this area


Yumoto Shirogane Onsen Hotel is located in Shirogane Onsen, a neighbourhood in Biei. Blue Pond and Daisetsuzan National Park reflect the area's natural beauty and area attractions include Shikisai no Oka and Flowerland Kamifurano. Lavender East and Farm Tomita are also worth visiting.

What's nearby

  • Shirokane Hot Spring - 1 min walk
  • Daisetsuzan National Park - 9 min walk
  • Shirahige Falls - 1 min drive
  • Blue Pond - 4 min drive
  • Tokachidake Bogakudai Observation Tower - 9 min drive

Getting around

  • Nishinaka Station - 29 min drive
  • Asahikawa (AKJ) - 33 min drive

About this property

Yumoto Shirogane Onsen Hotel

3-star Biei hotel in Shirogane Onsen, near Daisetsuzan National Park
Along with a restaurant, this hotel has a meeting room and a 24-hour front desk. WiFi in public areas is free.
Yumoto Shirogane Onsen Hotel offers 55 accommodations with complimentary slippers and a hairdryer. Business-friendly amenities include desks and safes. Bathrooms include toilets with an electronic bidet and complimentary toiletries. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant

Things to do

  • Hot springs
  • Karaoke

Family friendly

  • Fridge


  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • A meeting room


  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • Designated smoking areas

Room amenities


  • Bed sheets


  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels


  • TV

Food and drink

  • Fridge


  • Desk
  • Safe
  • Slippers

See similar properties



Check-in from 3 PM - 7:30 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with Half Board plans must check-in by 7:30 PM to receive dinner. Advanced notice required for late check-in for guests with Half Board plans arriving after 7:30 PM must contact the property.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Yumoto Shirogane Onsen Hotel Biei
Yumoto Shirogane Onsen Biei
Yumoto Shirogane Onsen
Yumoto Shirogane Onsen
Yumoto Shirogane Onsen Hotel Biei
Yumoto Shirogane Onsen Hotel Hotel
Yumoto Shirogane Onsen Hotel Hotel Biei

Overall score and ratings



Rating 5 - Excellent. 135 out of 407 reviews
5 - Excellent 33%
Rating 4 - Good. 162 out of 407 reviews
4 - Good 40%
Rating 3 - Okay. 65 out of 407 reviews
3 - Okay 16%
Rating 2 - Poor. 26 out of 407 reviews
2 - Poor 6%
Rating 1 - Terrible. 19 out of 407 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle bus service to the hotel from Asahikawa station. Walkable distance to Shirogane waterfall. They also provide free dinner and free shuttle bus to blue pond. Even though the staffs english are limited, they try their best to explain and understand. Great service. Their outdoor onsen is definitely the best to experience during winter time.
Stayed 1 night in Feb 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, a little aged.
Nice ryokan close to the Shigehira Falls, perfect view in winter. Room was a little old, wall paper peeling, stains on the wood but I think it’s from tourists who don’t know how to use Japanese items in the room. Don’t put wet glasses on the wood. Despite the aged look, the service was polite, the futon very comfortable and an excellent night of sleep. Staff warmed up when I spoke Japanese but despite living in Japan for over 20 years and speaking quite well, they treated me like a foreigner based on my looks. It was a little annoying but I’m used to it. The bath is very nice, the outdoor bath lovely with the snow. Well maintained onsen. Breakfast hall is small and often seating is limited. Go early.
Room 108 from the entrance looking in.
Room 108 from the window looking in
Sink by the door in room 108
Bathroom. Walls discolored a little, slight tobacco smell but clean and warm in winter!
Stayed 1 night in Feb 2020

4/5 Good

Stayed 2 nights in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice food, friendly staff with limited English speaking always trying their best to explain our needs.
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need and clean. Onsen is nice. Except I realised they charge me for 4 adult and 1 kid meal insead of 3 adults and 2 kids meal.
Stayed 2 nights in Nov 2019

5/5 Excellent

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen great
Stayed 1 night in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night in early Oct as stopover from Asahikawa to Sapporo. Friendly staff. Really appreciated the shuttle bus service to and form Asahikawa JR station. Room clean & quiet for good rest. Onsen was good. 3 indoor & 1 outdoor pool + sauna - each for both for the female and male section. Hot spring water is milky and has a light scent of sulphur. Clean, well maintained. Little wonder why they won an award a few years ago. They should try and improve on the quality of dinner and breakfast. Kaiseki dinner - a scallop cooked over a earthen pot, lots of small dishes preserved veg, squid, etc that lack quality and appeared cheap. Breakfast - buffet style with typical Japanese offerings eg bite sized salmon fillet, tamago, greens, fruits etc. The dairy products were excellent as they used local Hokkaido brands which are naturally yummy. There is however little to offer for sight seeing at this place. The waterfall was okay but it really depends on which time of the year one visits. Like the blue pond, it can lack the wow factor. Other than these, there really isn't much else but it is nevertheless a pleasant location for an over-nighter. If you are looking for place around this hotel for a late lunch, there is only a simple family-run eatery next door that sells ramen and rice. Tried the cha-sis ramen and won't recommend it unless you are on emergency survival mode.. Overall, this ryokan is pleasant with its onsen punching above its weight.
Stayed 1 night in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Stay at Yumoto Shirogane Onsen hotel
Amenities are not adequate. No toiletries in the room only available at onsen
Stayed 1 night in Jul 2019

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019