Overall the hotel is nice. Room was great. Check in staff were very nice. Unfortunately after having already paid an additional $180 for full test and go Thai pass requirements. The hotel charged me an extra 500thb because my incoming flight was delayed, the delay affected no one but myself, the airport transfer driver did not care, the test facility didn't care, it just seemed the hotel wanted to take advantage of the situation. The money isnt the issue, its the principal having already paid extra for full service. Terrible treatmentof their guests.
And to add insult to injury, they would not honor my Expedia VIP Gold status discount on the room service we ordered. Again terrible service seeing that we had no choice but to stay in our room until our PCR tests came back, and room service was our only option. I would not recommend this hotel based on feeling ripped off.
