The staff was excellent! The rooms are pretty basic but like Vegas your not in them but only to sleep.
Jesse
於 2025 年 7 月住了 5 晚
6/10
Hotel modalidad todo incluido con nivel básico en habitaciones que deben ser renovadas pronto, se nota el paso de los años. Es apto para familias, se hacen filas para comer y la oferta gastronómica es muy limitada. En el único bufet que tienen no se preocupan por los niños que buscan pizzas, pastas, nuggets, etc.. Si el nivel del hotel no te preocupa tanto, este es un lugar básico para unos días en Cancún.
WILLY ESCALANTE
於 2025 年 7 月住了 5 晚
10/10
Roger, Nancy and all the other waiters, housekeepers were great. I’m definitely going back!
Mario
於 2025 年 7 月住了 4 晚
4/10
95% of people on this resort were from Mexico and all spoke nothing but spanish. The staff knew very little Spanish also, but I'm guessing that's due to them catering only to Mexican tourist. The buildings structure is falling a part in a lot of places. Restaurants only had fans, but that did not help with the heat so everyone was sweating like pigs. Bartenders needs tips or they pretend not to see you and serve others. Seaweed was a lot on the beach and no one cleaning. Hardrock hotel had someone cleaning every morning so water was beautiful with very little seaweed. We arrived at airport and hotel did not provide taxi service for us so we had to pay $20 USDper head. When you arrive you have to pay a hotel tax per head which we were not aware of and thought this was also covered. We came back July 13th 2025 and have been sick to our stomach with diarrhea and puking and it's now July 17th. Another person ended up getting hives. Overall never will go back here ever. Terrible experience.
Aftab
於 2025 年 7 月住了 7 晚
10/10
Beautiful expedience, staffs are great and helpful, very amazing trip and the location is perfect!! Food js great and tasty!
April Gian
於 2025 年 6 月住了 7 晚
4/10
This is a difficult review to write. The staff was fantastic. We loved the bartenders, especially in the adult pool. The servers in the Mexican restaurant were also top notch and attentive.
Now the down side. Had I known this property sells day passes, I would have never booked here. The pools are too small for this as are the property buffets.
The process to make a reservation in one of the restaurants for dinner is ridiculous. You essentially have to be in line at 7AM to begin making a reservation in a restaurant. Even then, they may not give you a reservation. They told us that they have to save spots for premium and club members that "might" want to dine. Our last night, we had to fight for a reservation at 7:30. For the duration of our meal, we were the only people in the restaurant. This is a terrible company policy. I would not book here again.
Brande
於 2025 年 7 月住了 4 晚
8/10
Property was nice, some areas could use some work. Pools and rooms were clean. Buffet food was ok but not much variety, same things everyday. Restaurants were nice but food mediocre. The staff was phenomenal, very helpful and always available. The shows were pretty good. Saw Michael Jackson show and Circus show, both were entertaining. It felt like majority of people were nearby residents. Family vibes but overall pretty quiet. Small and nice but I would probably go for a larger resort next time.
Tommy
於 2025 年 6 月住了 3 晚
4/10
The staff is great!! They are friendly and provide excellent service. We did not like that we had to make reservation every day if we wanted to eat in a restaurant. We had ti wake up at 7 , there was a big line and when you finally get your turn, the restaurants were booked. The restaurants were too small and I find it very inconvenient being on vacation and have to wake up early if you want to eat in a restaurant, we ended eating on the buffet pretty much every day. The buffet was ok not too good. The drinks did not cocktails were terrible, very sweet no alcohol even when we asked to make it stronger. There is no much entertainment, the theater has some shows, but there is nothing on the stage , no decoration or whatsoever. The pools were kind of dirty and too hot. The first day was not too bad , but the next days there was stuff floating. I would not go back.
Marisol
於 2025 年 7 月住了 4 晚
10/10
Muy bien localizado
Jayleen
於 2025 年 7 月住了 3 晚
2/10
Giving this a 1 star because the wait staff and bartenders were the highlight of the stay. We stayed at the resort with 2 other families. We had to line up at 7:00 am every morning to make reservations for the restaurants which were virtually empty when we went to eat. The final night we were there we were told we couldn't eat until 9:30 because they had to "save" the spots for the premium guests and members. After some convincing we did get moved up to 7:30 and we were the only table in there. After night 1 we had to switch rooms due to a paint odor and AC that did not work. Black water spewed out of the other room we had. Both rooms were very dated and not well maintained. Pools were very crowded mostly due to the fact that they allow people to purchase day passes to the resort. I would not recommend this resort at all.
April
於 2025 年 7 月住了 4 晚
8/10
Old building with many defects
Ligia
於 2025 年 7 月住了 6 晚
10/10
Beautiful
Hunter Kaydon
於 2025 年 6 月住了 7 晚
8/10
Not much entertainment or activities
Annette
於 2025 年 6 月住了 7 晚
10/10
Had a very good experience food was good staff was very friendly love the stay very close to everything I recommend this
Beatriz
於 2025 年 6 月住了 7 晚
8/10
In general, Occidental Tucancún is a good hotel. Rooms and facilities are great. They check-in us early, so we can lunch and use facilities (no rooms). At check-out (11AM), they offer a pass until 1PM, so you can lunch if you want.
DAISY JEANNETTE RAMOS
於 2025 年 7 月住了 4 晚
4/10
Food was not good
Rocio
於 2025 年 5 月住了 4 晚
10/10
Todo estuvo buenisimo!, Hospitalidad y trato desde la llegada inigualable! Amabilidad del personal desde el aseador hasta los bar tender. Instalaciones impecables y habitaciones muy buenas
Evier
於 2025 年 6 月住了 4 晚
10/10
Excelente atencion por parte del hotel y tambien por parte de expedia
Maria de Lourdes
於 2025 年 6 月住了 5 晚
10/10
Staff was very nice!
Thanusshan
於 2025 年 6 月住了 1 晚
10/10
El personal el más amable y servicial; lo único que no me gustó es el horario para reservar en los restaurantes, pero todo lo demás fenomenal
Cesar Omar Nava
於 2025 年 6 月住了 4 晚
4/10
No estaba tan mal el hotel pero el personal encargado son muy insistentes en querer vender sus tiempos compartidos hacen sentir incómodos aparte hay que pagar asta por las tuellas si se estravian en la propiedad, no hay opciones para cenar si no reservas. Si septonpor un buffet que no está malo pero tampoco bueno, solo nos quedamos una noche tenía pagadas 4 decidí moverme del hotel a otro más que nada por lo icono que hace sentir el los encargados
Jose
於 2025 年 6 月住了 4 晚
10/10
Jevianich Cox
於 2025 年 5 月住了 6 晚
6/10
Service was great but the room is old. TV apps didn't work and most importantly there were cockroaches in my room. Although it was addressed, they should do a better job do prevent these things from happening. Food could be better too.
Gerard
於 2025 年 6 月住了 3 晚
6/10
El check in dure como 2 horas , después otra fila para la llave , la comida sin variedad, la zona del hotel es perfecta , llegamos al cuarto y el aire acondicionado no servía , duraron como 2 horas para arreglarlo . El cuarto muy viejo y con olor a humedad,