The location is great, the hotel itself is also very good. The breakfast / restaurant location is very enjoyable and the staff are friendly and helpful. The room was also very nice and the bed very comfortable.
The rooftop location by the pool could benefit from additional shade / parasols.
This is a minor point but the hotel could do more to disguise the view on the outside air conditioning units when up on the rooftop (not visible from all areas however).
Overall a very good hotel in a good location.
THIERRY
於 2025 年 7 月住了 2 晚
2/10 很差
Marcelo (Sunny Isles Beach)
家人同遊, 商務旅客
2025 年 7 月 5 日
不滿:整潔度、設施服務和住宿狀況
Recibimos muy mal trato de Roy y Yarlenis, nos cobraron extra por una menor de 14 años cuando teníamos la reservación de una habitación para 3 personas, desconocieron que mi hijastra fuera la hija de mi esposa pidiendo documentación del padre, fueron mal educados, súper groseros y este hotel no vale lo que cobran, nos sentimos robados y no regresaremos , no lo recomendamos y ojalá que algún general manager supervise el mal customer service de esas amargadas personas Roy y Yarlenis .
Marcelo
於 2025 年 6 月住了 5 晚
10/10 優異
Viviana (JACKSONVILLE)
伴侶同遊
2025 年 7 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff, amenities and cleanliness. Walking distance to main attractions.
Viviana
於 2025 年 5 月住了 2 晚
10/10 優異
Luis
家人同遊
2025 年 6 月 30 日
讚好:整潔度、設施服務和住宿狀況
100% recommended excelente in all aspect
Luis
於 2025 年 6 月住了 3 晚
10/10 優異
Guillermo
伴侶同遊
2025 年 6 月 25 日
讚好:整潔度、設施服務和住宿狀況
Great stay, everything was excellent, cleanliness of the room, amenities, too much to list.
Guillermo
於 2025 年 6 月住了 5 晚
10/10 優異
Andrea
2025 年 6 月 19 日
Andrea
於 2025 年 6 月住了 2 晚
10/10 優異
Stacey
伴侶同遊
2025 年 6 月 15 日
讚好:整潔度、設施服務和住宿狀況
This was an amazing experience. The location was perfect and very safe. The staff was top tier and the housekeeping did their thing. Housekeeping came at least twice a day sometimes 3. Every day we stepped into a nice clean comfortable room. The breakfast was included and it was really good. The hotel has some of the best food in the area. The staff from the front door, to the front desk, to the rooftop were all amazing. Only suggestion would be to have a concierge to help plan excursions. This hotel is great if you want to relax and unwind not a lot of activity going on at the hotel but right out side you will have action. We came to celebrate our 3 year anniversary and we stayed for 8 days. It also would have been nice to have the room decorated but we had some language barrier as to what we were requesting. Overall 10/10
Stacey
於 2025 年 6 月住了 7 晚
10/10 優異
Henry (Closter)
伴侶同遊
2025 年 6 月 3 日
讚好:整潔度、設施服務和住宿狀況
Nice stay and friendly staff
Henry
於 2025 年 5 月住了 3 晚
10/10 優異
Roger
伴侶同遊
2025 年 5 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and ideally located within the walled city.
Roger
於 2025 年 5 月住了 2 晚
10/10 優異
hector
2025 年 5 月 9 日
讚好:整潔度、職員與服務和住宿狀況
Una muy buena atención.
hector
於 2025 年 5 月住了 4 晚
10/10 優異
Jessica
2025 年 5 月 4 日
Jessica
於 2025 年 4 月住了 4 晚
10/10 優異
Arleth M
多人同遊
2025 年 4 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was amazing, I enjoyed every minute of my stay!
Arleth M
於 2025 年 4 月住了 5 晚
8/10 不錯
Thomas
家人同遊
2025 年 4 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Excellent option in Cartagena. Great food, very nice spa, perfectly located in the corner of the walled city. My only "complaint" is that a 5 star hotel should have a gym. A tiny room with 1 treadmill, 1 elliptical, and dumbbells from 5-25 lbs is not a gym.
Thomas
於 2025 年 4 月住了 3 晚
8/10 不錯
Laura
家人同遊
2025 年 4 月 10 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Laura
於 2025 年 4 月住了 3 晚
10/10 優異
dawn
伴侶同遊
2025 年 4 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Wonderful time at this hotel. Very walkable to everything within walked city. The hotel bar and rooftop pool were my favorites. Food options were delicious and staff super friendly.
dawn
於 2025 年 1 月住了 4 晚
10/10 優異
Leyani
伴侶同遊
2025 年 4 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel. Excellent location, food and friendly staff.
Will definitely come back
Leyani
於 2025 年 4 月住了 3 晚
10/10 優異
lina (Miami)
伴侶同遊
2025 年 4 月 7 日
讚好:整潔度和職員與服務
Hermoso , increíble localizacion cerca a las boutique de diseñadores y a la muralla, muy completo el desayuno buffet
lina
於 2025 年 4 月住了 3 晚
10/10 優異
Meghan
伴侶同遊
2025 年 4 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was so beautiful and the rooftop pool was lovely. I would definitely recommend and would go back again!
Meghan
於 2024 年 12 月住了 5 晚
10/10 優異
Julian
2025 年 3 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best hotel in cartagena.
Julian
於 2025 年 3 月住了 1 晚
10/10 優異
YAVE
家人同遊
2025 年 3 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good everything
YAVE
於 2025 年 2 月住了 3 晚
10/10 優異
DIRAN
家人同遊
2025 年 3 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
awesome
DIRAN
於 2025 年 2 月住了 4 晚
10/10 優異
marc
商務旅客
2025 年 3 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved it
marc
於 2025 年 2 月住了 2 晚
10/10 優異
Brent (Toronto)
伴侶同遊
2025 年 3 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Charleston hotel was terrific. It is traditional as it is a converted convent so the rooms are large. The buffet breakfast was really good, service was excellent with the concierge in booking a trip to a beach club. I highly recommend the hotel as there is a rooftop pool that was not busy during our stay. Several other nice hotels in the neighborhood also have pools but they're much smaller with less lounge chairs and outdoor space.