I wish Vacasa would not be so vague about their request for reviews, and ask a few more questions about THEIR performance and my satisfaction, or in this case, lack thereof. The home itself is awesome. Been staying there many years. The owners are even more awesome than the home. 37 years dealing with Outer Beaches Realty, and Vacasa has owned Hatteras Realty for several years now??????? Vacasa has no clue what the long term vacationers to this Island want. This WAS an affordable place for middle class people to come and enjoy a week. We do not need all your fees for linen service, nor do we need to pay the $250 for "free" beach gear rentals! We already have what we want and need, and don't need your outrageous mark ups to sugar coat your alleged bargains. Why, Vacasa, do you not allow early check-ins? If a home is ready to be occupied, what do you have to gain by telling people who have traveled many hours that they must wait until 6PM to check in? Especially when the office closes at 5. Are we not worthy of confronting y'all face to face? We were told a week in advance that, being we know the owner of the property, and that he allowed us access early that they would check us in at 4PM. We arrived at the home shortly after noon. We had the vehicles unloaded, entire house set up, and even the crab pot baited and in the water by 2PM. I went back up to Avon to check in at about 4:30PM. After much confusion, I was told at nearly 5PM that the home was not ready yet! STAY AWAY FROM VACASA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You will be screwed with the outrageous fees, the lies, and many conflicting e-mails regarding check-in/check-out procedures. Stay with one of the remaining locally owned realtors while renting on this Island! Vacasa, you have no idea about what Hatteras Island is all about!