Great American Music Hall

The staff at this hotel was great for the most part - but the hotel needs a little love. Great location - walkable to most things. Heat didn't work properly, the curtains were stained... it needs a good wash and a coat of paint. The beds were clean, mattresses could be flipped... you sort of rolled to the side of the bed!! bathroom was clean. They didn't say rooms weren't being cleaned and we had to ask for towels, coffee, cups, changing garbage - and because it was cold out with heat not working properly we had to ask for blankets. When we arrived the key to the door wouldn't work and the young lady on the front desk had to come with new lock assemblies to try and change it so the door would lock! Asking a lot of someone probably not making a great wage!! Great parking, very secure.

Room was good, breakfast buffet was outstanding!

The location is excellent for this hotel, my wife and I stayed there during the Thanksgiving holiday of 2025, and we were both excited about touring and sightseeing the beautiful city of San Francisco Upon arrival we were greeted by the front desk person which was very cordial, but at the end of our check-in, she said she had bad news for us, and the bad news was that they’re elevator was not working and more than likely would not work during the duration of our stay. We were originally set to have a room on the fifth floor, but as a person with two knee replacements, hiking five floors to come and go from a hotel room is a little bit of a challenge. I immediately asked to be upgraded due to our inconvenience and be placed on a lower floor, which they were able to accommodate. The room was spacious clean well kept however our showers water pressure was very, very low and it struggled to get hot enough. The non working elevator actually hampered the comings and goings as having to climb stairs (narrow staircase, and in one area, a short ceiling where I bumped my head twice) to come or go from the hotel room to do anything was work. Overall, my wife and I still enjoyed San Francisco, but it wasn’t our ideal trip and I hope that the end that you square does resolve a few of these issues so that future guests won’t have these inconveniences to disrupt inconvenience their vacation.