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Mandarin Oriental Guangzhou

Photo gallery for Mandarin Oriental Guangzhou

Exterior
Outdoor pool
Premium bedding, down duvets, minibar, in-room safe
2 bars/lounges, poolside bar
Property amenity

Overview of Mandarin Oriental Guangzhou

Mandarin Oriental Guangzhou

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620

Guests rated this location 9.6/10 - Exceptional

Explore the area

  • Popular LocationTianhe Stadium8 min walk
  • Popular LocationGrandview Mall9 min walk
  • Popular LocationTaikoo Hui6 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)28 min drive

Room options

About this area

Guangzhou

Located in Tianhe neighbourhood, Mandarin Oriental Guangzhou is connected to a shopping centre. Guangzhou Opera House and Guangdong Museum are cultural highlights, and some of the area's attractions include Guangzhou Zoo and Southern China Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Tianhe Stadium or Canton Fair Complex.
Visit our Guangzhou travel guideOpens in a new window
Map

What's nearby

  • Tianhe Stadium - 8 min walk
  • Grandview Mall - 9 min walk
  • Guangzhou Library - 2 min drive
  • Guangdong Museum - 5 min drive
  • Taikoo Hui - 6 min drive

Getting around

  • Guangzhou Railway Station - 7 min drive
  • Shipaiqiao Station - 7 min walk
  • Baiyun International Airport (CAN) - 28 min drive

Restaurants

  • Jiang By Chef Fei - 4 min walk
  • 翡翠拉麵小籠包 - 5 min walk
  • 金厨餐厅 - 4 min walk
  • 华辉拉肠 - 2 min walk
  • 从前的小酒馆 - 2 min walk

About this property

Mandarin Oriental Guangzhou

5-star luxury hotel located in Tianhe
You can look forward to a poolside bar, a terrace and a shopping centre on site at Mandarin Oriental Guangzhou. Treat yourself to a hot stone massage, a facial or a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and garden views. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and express check-out
  • Laundry services, tour/ticket information and a front desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 263 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. Guests reviews say good things about the spacious rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 46-inch LCD TVs with premium channels
  • LED light bulbs, free infant beds and coffee/tea makers

Awards and affiliations

Mandarin Oriental Guangzhou is listed in the 2015 Condé Nast Traveller Hot List.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 120 per night), Wired Internet (surcharge)
  • Available in some public areas: WiFi (CNY 120 per night), Wired Internet (surcharge)

Parking and public transport

  • Free secured, covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return train station shuttle from 9:00 AM to 7:00 PM
  • Train station shuttle on request, at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 228 for adults and CNY 114 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Jiang by Chef Fei
  • Ebony
  • The Taikoo Lounge
  • The Mandarin Cake Shop
  • The Loft

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (18722 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 46-inch LCD TV
  • MP3 dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Safe
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CNY 933 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 10 lb per pet)
Pets cannot be left unattended
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Fee for in-room wireless Internet: CNY 120 per night (rates may vary)
  • Fee for in-room wired Internet: CNY 120 per night (rates may vary)
  • Fee for wireless Internet in public areas: CNY 120 per night (rates may vary)
  • Fee for wired Internet in public areas: CNY 120 per night (rates may vary)
  • Pet fee: CNY 933 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CNY 408.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Guangzhou
Mandarin Oriental Guangzhou Hotel Guangzhou

Frequently asked questions

Does Mandarin Oriental Guangzhou have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 廣州文華東方酒店?

As of 1 Apr 2023, prices found for a 1-night stay for 2 adults at 廣州文華東方酒店 on 2 Apr 2023 start from HK$1,827.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental Guangzhou pet-friendly?

Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 10 lb per pet. There's a fee of CNY 933 per pet, per stay. Service animals are exempt from fees.

How much is parking at Mandarin Oriental Guangzhou?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental Guangzhou?

Check-in is from 3:00 PM - noon. Late check-in is available during limited hours.

What time is check-out at Mandarin Oriental Guangzhou?

Checkout is at noon.

Where is Mandarin Oriental Guangzhou located?

Located in Tianhe, this luxury hotel is within a 10-minute walk of Taikoo Hui, OneLink Walk, and Tianhe Stadium. Grandview Mall and Waterscape Falls In East Station Plaza are also within 15 minutes. Shipaiqiao Station is 7 minutes by foot and Tianhe Sports Center Station is 10 minutes.

Can I cancel my reservation for free at Mandarin Oriental Guangzhou and receive a full refund?

Yes, Mandarin Oriental Guangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental Guangzhou cancellation policy on our site for more details about any exclusions or requirements.

Mandarin Oriental Guangzhou Reviews

Mandarin Oriental Guangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 196 reviews" "
" "10 - Excellent 75%
Rating 8 - Good. 39 out of 196 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 7 out of 196 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 1 out of 196 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 196 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.2/10

Staff & service

8.5/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’ Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify. Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
Stayed 1 night in Jul 2021

10/10 Excellent

Soffia

Stayed 3 nights in Sep 2020

10/10 Excellent

Ka Lun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff called Allan is excellent and he is extremely helpful. Very polite and very good services
Stayed 1 night in Dec 2019

10/10 Excellent

shi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly! Convenient location.
Stayed 3 nights in Dec 2019

10/10 Excellent

SIN LING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

PARVIZ

Stayed 2 nights in Dec 2019

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

HT, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and conveniently located. The room was beautiful as well!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019