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Park Hyatt Guangzhou

Photo gallery for Park Hyatt Guangzhou

Primary image
Indoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
View from room

Overview of Park Hyatt Guangzhou

Park Hyatt Guangzhou

5.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
No. 16, Huaxia Road, Zhujiang New Town, Tianhe District, Guangzhou, Guangdong

Explore the area

  • Popular LocationGuangzhou Opera House6 min walk
  • Popular LocationFlower City Square20 min walk
  • Popular LocationGuangzhou Library20 min walk
  • AirportGuangzhou (CAN-Baiyun Intl.)29 min drive

Choose dates to view prices

About this area

Guangzhou

Park Hyatt Guangzhou is located in Guangzhou Central Business District, a neighbourhood in Guangzhou, and is near a metro station. Guangzhou Opera House and Museum of the Mausoleum of the Nanyue King are cultural highlights, while Canton Tower is a notable landmark. Gold Coast Water Park and Guangzhou Zoo are also worth visiting.

What's nearby

  • Guangzhou Opera House - 6 min walk
  • Flower City Square - 20 min walk
  • Guangzhou Library - 20 min walk
  • Guangdong Museum - 2 min drive
  • Grandview Mall - 9 min drive

Getting around

  • Zhujiang New Town Station - 1 min walk
  • Guangzhou East Railway Station - 15 min drive
  • Baiyun International Airport (CAN) - 29 min drive

About this property

Park Hyatt Guangzhou

Luxury Guangzhou hotel in Guangzhou Central Business District, near Guangzhou Opera House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Park Hyatt Guangzhou offers 208 air-conditioned accommodations with minibars and espresso makers. 48-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
The SPA has 6 treatment rooms, including rooms for couples. Services include Swedish massages and body scrubs. The spa is equipped with a spa tub and a steam room. Public bath/onsen services include an indoor public bath.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages spoken

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 228 per person
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Dining Room
  • Living Room
  • Yue Jing Xuan
  • The Roof Bar

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (13993 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment room(s)
  • Indoor public bath (no minerals)
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 48-inch LED TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 345.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 228 per person (approximately)
  • Rollaway bed fee: CNY 345.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Park Hyatt Guangzhou Hotel
Park Hyatt Guangzhou
Park Hyatt Guangzhou Hotel
Park Hyatt Guangzhou Guangzhou
Park Hyatt Guangzhou Hotel Guangzhou

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 41 out of 72 reviews
5 - Excellent 57%
Rating 4 - Good. 21 out of 72 reviews
4 - Good 29%
Rating 3 - Okay. 3 out of 72 reviews
3 - Okay 4%
Rating 2 - Poor. 3 out of 72 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 72 reviews
1 - Terrible 6%

4.5/5

Cleanliness

4.3/5

Staff & service

4.7/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible Service and Attitude
I’m posting this for my wife, as I booked the hotel for her solo trip. During the night the A/C wasn’t getting cool, it couldn’t get below 22 deg. The hotel didn’t even have a fan for to use. The hotel offered me a mediocre breakfast and a late check out after I complained and they moved me around to different rooms without any sleep. However, the next day while I was trying to take a nap around 11:45am, a man knocked on the door once and let himself into the room without saying anything. After my shock and I confronted him, he said he was room service and had the wrong room. When I checked out I asked to speak to the manager, Mark Wong, who said the man was checking laundry which is different than what the man said. Mark said they would investigate and call me later. They called me back to say after investigating the man knocked, so it was “ok” to which I replied he opened the door before I could say anything and the reply was “everyone has a different perception of time”. As a solo woman traveler, Mark’s indifference to the situation is unforgivable and he should be ashamed. There is absolutely no excuse for any staff entering a room without proper time and announcing why they are there. I’m thankful I was not changing or in the shower when the man entered.
Stayed 1 night in Oct 2021

2/5 Poor

Stayed 1 night in Nov 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay at
Indescribable place. The lobby little bit dim.
Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

5/5 Excellent

Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great place like all other Park Hyatt! and great location as well
Stayed 2 nights in Sep 2019

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2019

3/5 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location. Good facility. Bad service.
It’s such a good location and good building it’s a shame that the service isn’t very good.
Stayed 1 night in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Always a pleasure staying here on business.
Stayed 2 nights in May 2019

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, privacy very good, staff too young & seem not well trained !
Stayed 2 nights in May 2019