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Shangri-La Guangzhou

Photo gallery for Shangri-La Guangzhou

Primary image
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Shangri-La Guangzhou

Shangri-La Guangzhou

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
Map
1 Hui Zhan Dong Road, Hai Zhu District, Guangzhou, Guangdong, 510000

Explore the area

  • Popular LocationCanton Fair Complex9 min walk
  • Popular LocationPazhou Pagoda2 min drive
  • Popular LocationRedtory Art and Design Factory7 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)52 min drive

Choose dates to view prices

About this area

Guangzhou

Located on the waterfront, Shangri-La Guangzhou is in Haizhu neighbourhood and is connected to the convention centre. Guangzhou Opera House and Guangdong Museum are cultural highlights, and some of the area's attractions include Gold Coast Water Park and Guangdong Academy of Sciences. Travelling with kids? Consider Guangdong Science Center, or check out an event or a game at Tianhe Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Canton Fair Complex - 9 min walk
  • Pazhou Pagoda - 2 min drive
  • Tianhe Park - 6 min drive
  • Redtory Art and Design Factory - 7 min drive
  • Guangdong Museum - 8 min drive

Getting around

  • Guangzhou South Railway Station - 18 min drive
  • Pazhou Station - 20 min walk
  • Baiyun International Airport (CAN) - 52 min drive

Restaurants

  • Restaurants on site
  • SE Asia Kitchen & Bar
  • Wok Too Cafe
  • RIBS
  • Nadaman

About this property

Shangri-La Guangzhou

Luxury hotel connected to the convention centre in Guangzhou with 8 restaurants
8 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include 2 bars/lounges, a 24-hour health club and a poolside bar. All 704 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Shangri-La Guangzhou offers 704 accommodations with a safe and free newspapers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool, a children's pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a waterslide, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The CHI Spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 243 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • English
  • Japanese

Business services

  • Business centre
  • Conference centre (24111 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CNY 408 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 243 per person (approximately)
  • Airport shuttle fee: CNY 750 per vehicle (one-way)
  • Rollaway bed fee: CNY 408 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-la Hotel Guangzhou
Shangri-la Guangzhou
Shangri La Guangzhou
Shangri La Hotel Guangzhou
Shangri-La Guangzhou Hotel
Shangri La Hotel Guangzhou
Shangri-La Guangzhou Guangzhou
Shangri-La Guangzhou Hotel Guangzhou

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 289 out of 491 reviews
5 - Excellent 59%
Rating 4 - Good. 145 out of 491 reviews
4 - Good 30%
Rating 3 - Okay. 30 out of 491 reviews
3 - Okay 6%
Rating 2 - Poor. 11 out of 491 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 491 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a 3-year-old son, we booked a themed room, "Super Wings" and he was so excited about it. From check-in to check-out the people were fantastic. We forgot the boy's Ipad in the restaurant and they tracked us down to return it. The executive club was fantastic, drinks, food and service were fantastic, we will be back.
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is quite old, but the condition is good.
Stayed 1 night in Aug 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The view is great. The hotel is old. The elevator is moody and not always read your room card. you have to practice many times and see if you are lucky, you might stuck in the elevator for minutes until it reads your card, or not. Same goes to the room, the first time you will feel you got the wrong/bad room card, but if you keep trying, one of the attempts you might get it right. If you order another stay right after this stay, they will NOT give you another minibar treatment. Unless you check yourself out, and wait for two hours, then check yourself in again, then you can enjoy the one minibar per stay treatment. They have restaurants in hotel, but if you just walk in, you have to wait for a seat with an empty stomach, you must do it the old fashion way making an reservation hours beforehand. There is a construction site right in front of the hotel, blocking the way to the riverside. The gym is small and old, you have to be lucky again to see how crowed it will be. The swimming pool is only 1.2 meters, also, depends on how lucky you will be to see how crowed it will be. Compliments to the cleaning staff, they are really considerate and carry the five star hotel service standards on their shoulders. Otherwise the late night reception gentleman who renewed my room card should also receive a corporate compliment for saving the costs of another minibar for your shareholders.
Stayed 3 nights in Jan 2021

5/5 Excellent

Stayed 2 nights in Aug 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely returning again as we like to stay in this hotel. The room we booked have a big living room and a separate toilet catering best for my father in law. The quality of food, the service and the environment of the executive lounge is one of the best we have stayed.
Stayed 3 nights in Oct 2019