Highxuan Spa Hotel

4.5 star property
Luxury Hangzhou hotel in Xihu with 2 restaurants

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May 2024

Highxuan Spa Hotel

Photo gallery for Highxuan Spa Hotel

Library
Lobby
Front of property – evening/night
Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (CNY 90 per person)

Overview of Highxuan Spa Hotel

7.6

Good

Popular amenities

  • Breakfast available
  • Spa
  • Air conditioning
  • Laundry
  • Parking included
  • Housekeeping

Your area essentials

Building No.9, Westbrook Resort, No. 21, Zijingang Road, Hangzhou, Zhejiang, 310030
  • Popular LocationXixi Wetland Park1 min walk
  • Popular LocationLingyin Temple5 min drive
  • Popular LocationZhejiang University Yuquan Campus8 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)53 min drive
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Room options

Suite, 2 Bedrooms

cleanliness

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 1238 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

Suite

cleanliness

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Room

cleanliness

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 484 sq ft
  • Sleeps 3
  • 2 Single Beds

Deluxe Room

cleanliness

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Hangzhou

Highxuan Spa Hotel is located in Xihu, a neighbourhood in Hangzhou, and is in a national park. Hangzhou Tower Shopping Mall and Wulin Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Archaeological Ruins of Liangzhu City. Looking to enjoy an event or a game while in town? See what's happening at Yellow Dragon Sports Center or Huanglong Stadium.

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 5 min drive
  • Hangzhou Botanical Garden - 7 min drive
  • West Lake - 7 min drive
  • Zhejiang University Yuquan Campus - 8 min drive

Getting around

  • Dongyue Station - 6 min walk
  • East Railway Station (East Square) Station - 14 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive

Restaurants

  • 太古餐厅 - 9 min walk
  • 钛晶乐坊ktv - 7 min walk
  • 吾岛融合餐厅 - 7 min walk
  • Jamaica Coffee Shop - 9 min walk
  • 西溪天堂 - 2 min drive

About this property

Highxuan Spa Hotel

Luxury hotel located in Xihu
You can look forward to shopping on-site, a coffee shop/cafe and a hair salon at Highxuan Spa Hotel. Treat yourself to a massage, a facial or a body scrub at 曦spa, the on-site spa. Enjoy al fresco dining and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
You'll also find perks such as:
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and express check-out
  • Free newspapers, tour/ticket information and smoke-free property
Room features
All 68 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate baths/showers
  • 35-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 90 for adults and CNY 45 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (3229 square feet)
  • A meeting room

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 35-inch flat-screen TV
  • MP3 dock
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 90 for adults and from CNY 45 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires all guests, regardless of age, to provide valid identification at check-in.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Highxuan Spa Hotel Hangzhou
Highxuan Spa Hotel
Highxuan Spa Hangzhou
Highxuan Spa
Highxuan Spa Hotel Hotel
Highxuan Spa Hotel Hangzhou
Highxuan Spa Hotel Hotel Hangzhou

Frequently asked questions

Is Highxuan Spa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Highxuan Spa Hotel?

Self-parking is free at this property.

What time is check-in at Highxuan Spa Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Highxuan Spa Hotel?

Checkout is at noon.

Where is Highxuan Spa Hotel located?

Located in Xihu, this luxury hotel is within a 10-minute walk of Xixi Wetland Park and National Wetland Museum of China. Cai Shenmiao and Zhejiang University Yuquan Campus are also within 3 miles (5 km). Dongyue Station is 6 minutes by foot and Gudun Road Station is 16 minutes.

Highxuan Spa Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ben, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Spa resort, however no AC!!
It is a nice hotel. Lacking in customer service however. Also had problem with room comfort level. We left the room with the AC set by the staff, came back and it was the fact same temperature. Someone came in and measured the temperature of the vents and it showed no cool air was coming into the room. Was told that they needed to turn on another machine. Finally at 10 o'clock they agreed to put us in another room, however they had no more family rooms and had to split up our family. The other rooms were cooler. They said they try to keep the temperature at 25 degrees celsius. pretty hot considering the outside temperature and it is supposed to be a spa hotel.
Stayed 1 night in Jul 2018

8/10 Good

MERNG PHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel but watch the transportation
The room was good and clean and it would be a relaxing place, some distance away from the bustle of the city. The downside is that sometimes it is difficult to get a taxi from the location - especially in the morning. Not good if you are in a hurry.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
can be better
Design is good, but in poor maintenance, I don't know why there is no wifi, I can't believe that now a day, there is a hotel without wifi. (well, they said in maintenance). I'd like to go to gym, but same replied - in maintenance. I wish hotel operator can improve it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is big in reasonable price
Improvement: Reservation system can sync up between Hotel and Expedia. At Expedia I marked 2 nights but hotel in 1 only

4/10 Poor

Kyan, Toronto

Disliked: Property conditions & facilities, room comfort
Too far away and the beds are too small.
The hotel is located far away from the city and Hangzhou's traffic is bad. It's a hilly area with one lane roads and there are tonnes of tourists. The bathroom has broken tiles and weird design, looked like it was badly designed. The hotel is pretty empty. I do not recommend anyone as the location is too far from restaurants and tourists' hot spots. It's surrounded by swamps and if you want a spa getaway, maybe this is the right place. Mind you, the bathrooms are horrible, the bedrooms are set up weirdly, no TV channels and beds are small!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
設備も綺麗で、スタッフもとても親切でした。また泊まりたいと思いました。
Stayed 2 nights in May 2019

2/10 Terrible

CNN, 東京

Disliked: Cleanliness, staff & service, room comfort
スタイルに拘りスタッフの教育がなってない!
毎月出張で隣りのシェラトンに泊まるが、今回スパの文字に惹かれ3泊したが、スパでは無くマッサージだった。インテリアは図書館か美術館的でお洒落だが、初日から置いて出たカミさんの化粧品ごと化粧ポーチが無くなり、コーヒーカップは夜戻ると朝のまま汚れて置いてあるのが連日。チェックアウト時に写真に撮ったカップを見せ指摘しても、ソーリーだけ(@_@)
Stayed 3 nights in Apr 2018

10/10 Excellent

jane chui, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務很好,工作人員都很親切,很有耐心解答各種問題,還有電瓶車送我們去西溪裡面各處地方很方便,我入住的是套房,地方蠻大的,但房間的燈光不夠,太暗了!
Stayed 2 nights in Nov 2017

6/10 Okay

R, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
Services are excellent. Staff are extremely helpful and are willing to step up to solve problems I had on transportation and spa services. However it was very disappointing that the spa facility was temporarily closed without any notice on the website whatsoever. It is called “Highxuan Spa Hotel”, if only I knew the spa was under renovation I would consider booking other hotels!
Stayed 2 nights in Nov 2017

6/10 Okay

Chia Chen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
暖氣不暖,燈光暗,沒有充足燈光,房間很暗,又很冷