4/10 Poor
Wing Chi
Travelled with partner
11 Apr 2023
Liked: Cleanliness
Disliked: Staff & service
Choose dates to view prices
Sheraton Grand Hangzhou Wetland Park Resort
Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort
Overview of Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park Resort
8.6 out of 10 Excellent
8.6/10 Excellent
Popular amenities
- Pool
- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030
Explore the area
- National Wetland Museum of China8 min walk
- Cai Shenmiao4 min drive
- Zhejiang University8 min drive
- Hangzhou (HGH-Xiaoshan Intl.)58 min drive
Room options
About this area
Hangzhou
Located on the waterfront, Sheraton Grand Hangzhou Wetland Park Resort is in Xihu neighbourhood and is connected to a shopping centre. Lingyin Temple and Westlake Culture Plaza are notable landmarks, and the area's natural beauty can be seen at Xixi Wetland Park and West Lake. Alibaba Xixi Park is another place to visit that comes recommended.
What's nearby
- National Wetland Museum of China - 8 min walk
- Cai Shenmiao - 4 min drive
- Lingyin Temple - 6 min drive
- Hangzhou Botanical Garden - 8 min drive
- Zhejiang University - 8 min drive
Getting around
Restaurants
- 徽楼食府 - 2 min drive
- 重庆刘一手火锅 - 2 min drive
- 脉舟回香阁 - 2 min drive
- Someone - 11 min walk
- 钛晶乐坊ktv - 12 min walk
About this property
Sheraton Grand Hangzhou Wetland Park Resort
Languages
Chinese (Mandarin), English
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Social distancing measures in place
Safety measures
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self-parking on site
- Limited on-site parking
- Wheelchair-accessible parking available
- 24-hour pick-up airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CNY 196-196 for adults and CNY 0-196 for children
- 3 restaurants and 1 coffee shop/cafe
- 1 bar
- 24-hour room service
- Coffee/tea in a common area
Restaurants on site
- Feast
- Yue
- Satine
Things to do
- 24-hour fitness centre
- Bike rentals
- Ecotours
- Full-service spa
- Indoor pool
- Outdoor tennis court
- Playground
- Sauna
- Shopping centre
- Steam room
Family friendly
- Free children's club
- Free cots/infant beds
- Indoor pool
- Laundry facilities
- Playground
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Business services
- Business centre
- Computer station
- Conference centre
- Meeting rooms
Outdoors
- Garden
- Terrace
Spa
- 8 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Massage - deep-tissue
- Massage - hot stone
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa open daily
- Hot tub
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (selected rooms)
- Braille signage
- Lift
- Grab bar in bath
- Grab bar near toilet
- Height-adjustable showerhead
- Lever door handles
- Low-height door lock
- Low-height plug sockets in bathroom
- Low-height view port in door
- Transfer shower
- Visual alarms in hallways
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible (may have limits)
More
- Couples dining
- Romance packages available
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Free cots/infant beds
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathroom (partially open)
- Bidet
- Deep-soaking bath
- Free toiletries
- Hairdryer
- Rainfall showerhead
- Separate bath and shower
- Towels
Entertainment
- TV/satellite channels
- iPod dock
- LCD TV
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Restaurant dining guide
- Safe
- Slippers
- Soundproofing
- Turndown service
- Window screens
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Policies
Check-in
Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 16
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 326.0 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: CNY 500 per day
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: from approximately CNY 196 to 196 for adults and from CNY 0 to 196 for children
- Airport shuttle fee: CNY 600 per vehicle
- Rollaway bed fee: CNY 326.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
We should mention
Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Resort
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Resort Hangzhou
Frequently asked questions
Sheraton Grand Hangzhou Wetland Park Resort Reviews
Reviews
8.6
Excellent
8.9/10
Cleanliness
8.5/10
Staff & service
8.5/10
Amenities
8.7/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
4/10 Poor
Jennifer
Business traveller
19 Apr 2021
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs AC
Jennifer
Stayed 1 night in Mar 2021
10/10 Excellent
YE
Business traveller
15 Mar 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
njoy
YE
Stayed 1 night in Mar 2021
8/10 Good
Verified traveller
Travelled with family
18 Dec 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveller
Stayed 3 nights in Dec 2019
10/10 Excellent
Verified traveller
Travelled with family
9 Dec 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveller
Stayed 2 nights in Dec 2019
10/10 Excellent
Verified traveller
Travelled with group
5 Nov 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Verified traveller
Stayed 1 night in Nov 2019
8/10 Good
Hui
Travelled with family
29 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family reunion
Hui
Stayed 2 nights in Oct 2019
10/10 Excellent
Fabrizio, New York
Business traveller
10 Jul 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabrizio
Stayed 2 nights in Jul 2019
8/10 Good
GARNET
Travelled with family and small children, Travelled with group
5 May 2019