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Serene Boutique Hotel & Spa

Photo gallery for Serene Boutique Hotel & Spa

Featured image
Balcony
Balcony
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Serene Boutique Hotel & Spa

Serene Boutique Hotel & Spa

4 out of 5

4.8/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Laundry
  • Room service
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Temperature checks
16-18 Bat Su, Hanoi

Explore the area

  • Popular LocationHanoi Old City Gate8 min walk
  • Popular LocationHoan Kiem Lake10 min walk
  • Popular LocationSt. Joseph's Cathedral10 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)23 min drive

Choose dates to view prices

About this area

Hanoi

Serene Boutique Hotel & Spa is located in Hoan Kiem, a neighbourhood in Hanoi, and is in the city centre and near a train station. St. Joseph's Cathedral and Ho Chi Minh Mausoleum are notable landmarks, and travellers looking to shop may want to visit Hanoi Old Town Night Market and Dong Xuan Market. Travelling with kids? Don't miss Train Street. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Dong Xuan Market - 6 min walk
  • Hanoi Old Town Night Market - 6 min walk
  • Hanoi Old City Gate - 8 min walk
  • Hoan Kiem Lake - 10 min walk
  • St. Joseph's Cathedral - 10 min walk

Getting around

  • Hanoi Long Bien Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

About this property

Serene Boutique Hotel & Spa

Family-friendly Hanoi hotel in Hoan Kiem, near Dong Xuan Market
Along with a full-service spa, this smoke-free hotel has massage/treatment rooms and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 46 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Serene Boutique Hotel & Spa offers 46 forms of air-conditioned accommodation with minibars and a safe. 32-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Shining Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Babysitting/childcare (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Vietnamese

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room

More

  • Renovated entire property – June 2017
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 345000.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, JCB International and Union Pay; cash is not accepted
Safety features at this property include a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Legacy Old Quarter Hotel Hanoi
Legacy Old Quarter Hotel
Legacy Old Quarter Hanoi
Legacy Old Quarter
Serene Boutique Hotel Hanoi
Serene Boutique Hotel
Serene Boutique Hanoi
Serene Boutique
Serene Boutique & Spa Hanoi
Serene Boutique Hotel & Spa Hotel
Serene Boutique Hotel & Spa Hanoi
Serene Boutique Hotel & Spa Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 504 out of 623 reviews
5 - Excellent 81%
Rating 4 - Good. 101 out of 623 reviews
4 - Good 16%
Rating 3 - Okay. 13 out of 623 reviews
3 - Okay 2%
Rating 2 - Poor. 1 out of 623 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 623 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.9/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene boutique hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Stayed 1 night in Jul 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommend
Fantastic hotel highly recommend
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020