Hoang Mai Family Hotel

"The staff were extremely accommodating - we arrived late (2am) and they still had no issue with checking us in! They were so helpful with informing us about the area and things to do. Alex was brilliant, and catered to all our needs. He really made us feel so comfortable here. We booked the Ha Giang loop through Jimmi who was so so helpful, and made the process so seamless. Also, a big thanks to the other staff who ensured we never had to open the door ourselves once! Breakfast is amazing, with so many options to choose from. The bed is so comfortable and the hotel is so central. Overall, an amazing experience, with the staff really being the highlight. "

"Hotel was in an excellent location near the lake. Staff were very nice and helpful. We were upgraded for free and our bed was very comfy. Room had a big tv and excellent wifi. The room was very quiet at night. We were just in Hanoi for a night before journeying on to Halong Bay and this hotel was exactly what we were looking for. They stored our luggage for us after check out as we were waiting for an evening bus. Highly recommend!"

"Excellent service, beautiful room, great food and location. I used the gym which was amazing, they have great machines. I also had beautiful lake view.We tried several hotels in Hanoi and we were disappointed until we found this one"

"家族3人で宿泊しました。2歳の息子を連れて行きましたが、スタッフのみなさんが親切にしてくださり、快適に過ごすことができました。レストランにはベビーチェアなどありませんが、周りの人が気を遣ってくれるので、夕食も朝ごはんもスムーズにいただけました。 プールサイドの奥には小さな公園もあり、ホテルステイを楽しむことができました。"

"Incredible staff all round but must mention especially Yen Pham and Duy Bạch who were both fantastically helpful."

"The staff were friendly and accommodating, providing tourists with guidepoints to check out renowned landmarks around Hanoi. Thank you very much for the hospitality!"

"Good location and convenience for group travelling in Hanoi "