Isla Mujeres Holidays

Spa was good, food was meh, scam for unlimited vacation club was annoying, pool needed to be cleaned, alcohol was AWFUL - clearly refilled bottles with what basically amounted to rubbing alcohol

I liked the beach and pool areas. I was a little anxious to see if the construction would have an impact on these areas. The resort was not overcrowded and always a spot by the pool and near the beach. The staff were incredible and always asking if everything was ok with our stay.

Very nice resort !!! Lot of pools to play , very clean properties

The stay at the Royal Haciendas was mostly pleasant except on the following: 1.The concierge staff trying to push us to view a presentation to sell us stuff, probably timeshares in exchange of 'free gifts"like free tickets to Xcaret and massages at the beach for a couple. My wife suffered an ansiety episode because of this, and we didnt watch this presentation or signed for anything. 2. The customer service at the buffet place was very bad. The male waiters didnt treat us the way they treated other customers, except one waiter, which he did treat us nicely. They took a very long time to fulfil our requests, and one time we were having breakfast, he took forever to serve coffee, then when he finally came to serve us, he asked if I wanted coffee creamer, which I said yes, but he just didnt do it, he went to another table to serve someone else. 3. The staff (mostly young women) at the kids place ignored/didnt treat my daughter well when we went to the kids activities, since she is not 4 yet we had to stay close by, but we could see that they were paying more attention to other kids than my daughter. All in all, I would not go back to this place, because of the bad customer service at the buffet place, the sales push and the kids place staff. The place is nice and the beach is small but at least you can swim in the ocean on one part of the beach.

The property is very nice and clean. Beautiful private beach. The staff is very friendly as well. The only reason I gave it 4 stars was because of the food. It wasn’t horrible, it wasn’t great, but it was edible if that helps. I’d stay here again but probably wouldn’t add the all inclusive package