It was super easy to communicate with the house owner. We actually arrived hours before the actual check in time, but they were awesome, and let us in early. The place waa exactly as we expected, and looked exactly like the pictures. It even had a washer/dryer unit I didn't expect at all. It was a little loud (it echoed quite a bit and you could hear everything, no matter if the doors were closed or people were talking quietly. ) We had read the reviews prior to booking, so we did expect the A.C unit to be loud and the shower to be interesting. We figured out how to use the shower anyway without getting water everywhere and the A.C was easy enough to ignore. It appeared as though the previous renters had broken some things, which was unfortunate, but we informed the owner once we found them. The shower head in the master bathroom randomly turned on/started leaking in the middle of the night on day 2 or 3, which was odd, but wasn't a problem. Otherwise, it was awesome. I would definitely stay there again: D