6/10 Okay
D W, London
23 Dec 2015
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A little past it's best days..
The hotel is very run down. Our first room was comfortable, spacious and relatively clean. However the wood flooring by the patio doors was broken, with loose floor boards, exposing a small cavity space below. This presented a health and safety hazard, as well as the wooden decking on the patio, which was in a state of complete disrepair. A very large group of high school students chicken in on our second night, staying 6 to a room and keeping us up till 2am with noise, and from 6 am with group activities on the lawn outside our room. We complained and were moved to a newer but smaller room where the air conditioning was only partly functional. This room had clearly not been cleaned in months and the shower looked as if it had not been cleaned since the finish of building works. The floor was similarly full of dust and dirt. The saving Grace was the absolutely outstanding and professional dive centre, as well as the staff who made every effort to accommodate our needs.