Is Mercure Nagano Matsushiro Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on 18 Nov 2025 start from HK$425.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Nagano Matsushiro Resort & Spa?

Self-parking is free at this property.

What time is check-in at Mercure Nagano Matsushiro Resort & Spa?

Check-in start time: 3 PM; check-in end time: 1 AM. After-hours check-in is not available.

Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Nagano Matsushiro Resort & Spa located?

Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km).

Mercure Nagano Matsushiro Resort & Spa Reviews, Deals & Photos 2025

8/10 Good

David

29 Sept 2025

Liked: Cleanliness, amenities, property conditions & facilities

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.

Stayed 2 nights in Sep 2025

10/10 Excellent

Taylor

9 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were amazing!

Stayed 3 nights in Feb 2025

4/10 Poor

Matthew

14 Jul 2025

Disliked: Cleanliness

Poorly staffed and dated rooms

Stayed 2 nights in Jul 2025

8/10 Good

Teresa

25 Mar 2025

Liked: Cleanliness, staff & service, amenities

Food quality is good, the hotel is a bit old and need to refurnish

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

27 Jul 2025

Disliked: Staff & service

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.

Stayed 1 night in Jul 2025

10/10 Excellent

Isabella

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, location was a bit hard to get public transportation sometimes

Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

9 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Breakfast buffet

Stayed 5 nights in Jan 2025

8/10 Good

Brian

20 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Good hotel. A bit away from the main area of town so the dinner choices are limited.

Stayed 2 nights in Feb 2025

8/10 Good

Andrew

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large hotel with Onsen

Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive.

Stayed 3 nights in Apr 2025

10/10 Excellent

James

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very large room with nice furnishings. Excellent dining area with views and space.

Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you get the right package l, everyhting in inclusive!!

Stayed 3 nights in Dec 2024

6/10 Okay

Jarrod

17 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast buffet was amazing. The onsen was nice. Our expierence was very streamlined, but lacked the charm of smaller onsen.

Stayed 1 night in Nov 2024

10/10 Excellent

William

13 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel and Onsen in Nagano

Amazing hotel and spa in Nagano area. About 30mins by bus from Nagano Station to Kandabashi station. Then 2min walk to the hotel. Hotel has an onsen which is great! Lobby has drinks and snacks at different times of the day. Includes unlimited soft drinks, alcohol, tea, coffee, water and snacks. Coin laundry with dryer is available if you need to wash clothes. Great view of the mountains from our room.

Stayed 2 nights in Feb 2025

6/10 Okay

Dan

3 May 2025

Liked: Staff & service

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.

Stayed 3 nights in Apr 2025

6/10 Okay

Nancy

30 Dec 2024

The facility is very dated. Staff is friendly and helpful. It is not close to the train station.

Stayed 1 night in Dec 2024

8/10 Good

Kok Sheng

1 Nov 2024

Liked: Cleanliness, staff & service

The room are big but its a bit dated design.

Stayed 1 night in Oct 2024

10/10 Excellent

Elsa

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel and the room ( Japanese style) was really nice with a view on the mountains. There is a really nice restaurant on the 1st floor, that I recommend it’s a little expensive (8000yen person) but the quality of the food is very very good. The only downside is that the electric outlet are in the entrance of the room, nothing near the beds

Stayed 1 night in Oct 2024

10/10 Excellent

Megumi

29 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view, meal, hotspring; interesting area

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military

Stayed 1 night in Jun 2025

8/10 Good

Stasia

1 Nov 2024

Liked: Staff & service, room comfort

Spacious room, comfortable bed, service is ok. Breakfast spread was great. Free parking available. Do take note that hotel charges ¥900 per room for bathing tax, apparently for usage of public bath (onsen), even though we did not use it at all during our 3 nights stay. Hotel staff explained that this bathing tax will be charged regardless of usage. This is not logic, in my point of view. Mecure management (being a big hotel chain) should look into a managing system to only charge this tax for rooms that used the public bath.

Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

29 Oct 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Needs lots of updates. Excellent staff.

Excellent staff can’t make up for elderly property. Far from station and you will need to order taxis to and from as the buses and hotel shuttle don’t run often. Non-smoking in name but still lingering smoke smell as nothing has been updated since the rooms were smoking. There was mildew on the shower curtains and central AC so you are unable to adjust the temperature in the room. It was very warm on the top floors.

Stayed 3 nights in Oct 2024

2/10 Terrible

israel

29 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Worst hotel experience of my life! First they are not in nagano they are in other city like 40 minutes from the downtown, you need to take a bus and then walk through a dark and rough road !!! they hotel have a little bus with just 10 seats for like 400 rooms and just with 4 different hours to take it to downtown but it’s super old and it’s always fully reserved !!!! the hotel is super old and ugly, the service sucks, they don’t even speak English and took us more than a hour to make the check in and they offer to take some water and peanuts to wait jajajajaja We book 3 nights but we just stay one night and we book other one even if that make us loosing the money we paid !!! We felt like I was in North Korea the design is awful and super old , to be honest I never expected something like that in Japan! We already was traveling through more than 6 different cities of Japan and every hotel was very good and clean but this one was super the opposite ! They should call them self a hotel or even a resort! the carpet on the room and in the lobby have blood, they just never clean it !!! This kind of property doesn’t should be able to be in a web like Expedia ! Take care of them.

10/10 Excellent

Szymon

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably the best hotel I have ever stayed.

I have been to Japan many times over a period of 10 years. I have stayed in so many hotels I can not count anymore. Straight facts. Hotel is very reasonably priced. It is in a great location. Short taxi ride to many restaurants and many attractions within walking distance. The restaurant is great. One day I did not fell like going out to dinner. I spend 8000 Yen per person on the dinner buffet...At first I was reluctant...but they had Alcohol and beer included. All you can eat and Drink. It was amazing. My booking included breakfast and lounge. Lounge Was amazing. Turns out there was a lot of people to check in that day. No problem. All you can drink beer and Sparkling Wine...plus many other choices. they do have evening mixer as well, 2100-2300. That one has hard alcohol and beer...plus regular beverages and snacks...The onsen is good but it could be better. I love the outdoor onsen. They do have one. But it is not so open. Onsen is a great bonus so I am not complaining. Reasonable Price and comfort make it great for couples. IDK about other travelers. But If you like Onsen and Drinks...This is a place for you. 16000 yen might be a bit much for 2 people for dinner. But Gyu Kaku ran me 15800. But you have to add 2100 yen taxi to get there and 3000 to get back. Considering that. Buffet with Unlimited DRINKS!!! Is a good Choice. Would definitely stay again 10/10 would recommend. Like I said. Pragmatically it is the best Hotell I ever stayed in.

Stayed 2 nights in Jan 2025

8/10 Good

Takashi

30 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

朝食の予約が早い時間に取れなかったが、丁寧に対応していただけた。

Stayed 1 night in Oct 2025

6/10 Okay

yuki

29 Oct 2025

客室は広く、快適に過ごせました。

Stayed 1 night in Oct 2025

8/10 Good

YOUKO

18 Oct 2025

Liked: Staff & service

加湿器が欲しかった

Stayed 1 night in Oct 2025

Mercure Nagano Matsushiro Resort & Spa

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Mercure Nagano Matsushiro Resort & Spa Reviews