The 2 staff at check out were wonderful and very helpful. 5 star to them.
The rooms are nice and big, but our first room didn’t have windows that open (poor design) so we moved to a cheater balcony room for fresh air. That was nice, but careful what you wish for because our view was a parking lot full of school busses.
We did have to drive to go downtown and to the Harbour, but parking was free.
The day of checkout, we had an event to go and blow dryer in our room was broken.
I called down to the front desk and the staff person, Mary told me that there were no blow dryers as they were all distributed to other rooms. (Note to hotel, check all rooms as this seems to be an issue).
I then asked if someone could locate a blow dryer and she said no they are all distributed. Then I said I do need a blow dryer to dry my hair as I have an event today. She was very condescending and rude and said there were none available. As a customer service person myself, I would think she would just say leave that with me. I will find you one, or maybe just send the housekeeping staff to a vacant room and find me a blow dryer.
She was not very pleasant or helpful.
I did end getting one, but not after being spoken to in an unprofessional manner.
It put a sour note on a nice stay.
