I've stayed at this hotel a few times. I really love it. It's elegant and clean, love the pool and staff are bice. However, on this trip , 7/1425, I was really disappointed, since I was not able to check in until 4:45 pm. Not enough towels for 4 people and I reserved the Family Room, the table with the 2 chairs was missing. I asked if I was getting pro-rated for the delay or if I could check out later, the person who checked me in. I brlieve Christian said he would check with the manager and let me know. Never received a response.