- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not responsible hotel and service
Terrible,this hotel is irresponsible as when we check in they told us they had changed our hotel to another hotel which we do not received any notification and nobody inform us. We get a shock when we check in and the hotel staff also didn’t clarify when they changed our hotel without notify us and straight away call a car to send us to another hotel. They never care about our feeling and seek for our opinion. This is our first time to encounter such irresponsible hotel, and we really disappointed about this so call 4 star hotel service. We booked their hotel was due to the good location nearby mrt but they changed us to another hotel which location was not near mrt. They don’t even apologize for this. We really dissatisfy for this hotel n their customer service.