外观

关于贝斯特韦斯特普拉斯霍普威尔李佛特旅馆的点评

2.5 out of 5

点评

8.6

超赞

10 分 - 超赞。345 条好评,共有 689 条点评" "
8 分 - 还可以。245 条好评,共有 689 条点评" "
6 分 - 一般。63 条好评,共有 689 条点评" "
4 分 - 很差。20 条好评,共有 689 条点评" "
2 分 - 糟糕。16 条好评,共有 689 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Marian

与家人出行, 与配偶出行
Ok
2024 年 3 月入住 1 晚
Manager 于 2024年03月14日 的回复
Hello Marian,We appreciate you taking the time to share your experience with us. Our team values your feedback as it helps us improve our services for future guests. Please feel free to reach out to our management team to discuss any concerns further. Thank you for choosing to stay with us.

10/10 超赞

Andrea,Beacon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
On our trip home, it was raining and we had driven 13 hours. We decided to stop unaware of the area. We took a chance and stopped at Hopewell, VA because we have a town with the same name. We took our chances and were pleasantly surprised. The facility was clean, the check in was easy and the host, most pleasant. We walked and got dinner. They serve coffee and tea all night and a full breakfast in the morning. We now have made thus the place to stop on our way home.
2024 年 3 月入住 1 晚
Manager 于 2024年03月12日 的回复
Hello Andrea,We are delighted to hear about your positive experience at our hotel in Hopewell, VA! Our team works hard to provide exceptional service to all our guests. It's fantastic to hear that you found the facility clean, the check-in process easy, and enjoyed the complimentary amenities. We appreciate your kind feedback and look forward to welcoming you back on your future trips.

6/10 一般

Patricia

与家人出行, 商务旅客
Dark. Rooms ok but not enough lighting. One lamp didn’t work .ice machine on our floor didn’t work
2024 年 2 月入住 1 晚
Manager 于 2024年02月29日 的回复
Hello Patricia, Thank you for sharing your feedback with us. We appreciate your comments on the lighting in the room and the issues you encountered with the lamp and ice machine. Your input is valuable for us to improve our services. We hope you still found some aspects of your stay enjoyable.

10/10 超赞

TAREK

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A little expensive
2024 年 2 月入住 1 晚
Manager 于 2024年02月20日 的回复
Hello TAREK,We appreciate your feedback and will pass it along to our team. Our prices are set to reflect the high-quality service and amenities we provide. Thank you for staying with us.

10/10 超赞

Nunuiasolelei

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There were a few light bulbs that didn’t work other than that our stay was great overall.
2024 年 2 月入住 1 晚
Manager 于 2024年02月6日 的回复
Hello Nunuiasolelei,Thank you for taking the time to review your recent stay with us. We are pleased to hear that you had a great overall experience at our hotel. We appreciate your feedback regarding the light bulbs, and we apologize for any inconvenience caused. Our maintenance team will address this issue promptly to ensure a seamless experience for our future guests.

8/10 还可以

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a very nice hotel especially for the price. Very clean, great staff, a bit older but updated. The heating system was a bit loud but I shut it off at night and stayed plenty warm. Family lives nearby and we will definitely stay at this hotel again!!
2024 年 1 月入住 1 晚
Manager 于 2024年01月23日 的回复
Hello John, Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our hotel. We take pride in our cleanliness and friendly staff. We apologize for any inconvenience caused by the loud heating system, and we appreciate your understanding in resolving this issue on your own. We look forward to welcoming you and your family back again in the future!

8/10 还可以

Jennifer

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was clean and spacious. The carpets were a bit older, but as we noted it was very clean. The parking lot was fairly spacious, though lighting in the back could have been better. Breakfast was a selection of breads and fruit, as well as cereal and some hot choices. Overall a good value and we would stay here again.
2024 年 1 月入住 1 晚
Manager 于 2024年01月12日 的回复
Hello Jennifer, Thank you for choosing our hotel for your recent stay and for taking the time to leave us a review. We appreciate your positive feedback regarding the cleanliness and spaciousness of your room. We understand your concern about the carpet and lighting, and we will take your feedback into consideration for future improvements. We are glad to hear that you enjoyed our breakfast selection and found us to be a good value. We look forward to welcoming you back on your next visit.

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Manager 于 2024年01月10日 的回复
Hello John,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay!

8/10 还可以

Jeff

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Hello Jeff,Thank you for choosing our hotel for your recent stay. We are delighted that you had a positive experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another enjoyable stay.

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and standard
Hotel was mostly very good. Small little details to not get an excellent rating. Room was very large with nice little kitchenette with small electric burners, sinks, and a nice size fridge. Room had everything you'd need for a longer stay. Bed was ok. Not super comfy, but not uncomfortable either. Only three pillows for a king bed was a bit annoying (saw the extra in the closet area when leaving). Bathroom was large, but didn't have the walk-in shower that was advertised for a handicap acccessible room. Room was very clean, so for a quick in & out, this was fine.
2023 年 12 月入住 1 晚
Manager 于 2024年01月2日 的回复
Hello Michael,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms spacious and well-equipped for a longer stay. We apologize for any inconvenience caused by the limited number of pillows, but we're glad you found the extra one in the closet before leaving. Regarding the walk-in shower, we apologize if there was any confusion, as not all of our handicap accessible rooms have that feature. Nevertheless, we appreciate your understanding and hope you had an overall pleasant experience during your stay.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is clean modern and well located.
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Hello John,Thank you for your feedback! We are delighted to hear that you found our hotel to be clean, modern, and conveniently located. We strive to provide a comfortable and enjoyable stay for all of our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 超赞

Aaron

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
Everything was perfect. Loved the Christmas decorations and front desk personnel were amazing. Great visit!!
2023 年 12 月入住 1 晚
Manager 于 2023年12月18日 的回复
Hello Aaron,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our beautiful Christmas decorations and that our front desk personnel provided you with exceptional service. We strive to create a wonderful experience for all our guests and we're glad we succeeded during your visit. We hope to welcome you back soon!

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月15日 的回复
Hello David,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. Appreciate your hig rating! We look forward to welcoming you back in the future.

10/10 超赞

Katrina

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
It was lovely
2023 年 12 月入住 2 晚
Manager 于 2023年12月15日 的回复
Hello Katrina,to hear that you found your recent stay at our hotel to be enjoyable! We appreciate your positive feedback and are delighted that you had a pleasant experience with us. We hope to welcome you back in the future for another wonderful stay!

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月7日 的回复
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We truly appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 超赞

Jeffrey

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff. Convenient for Beacon Theater.
2023 年 12 月入住 1 晚
Manager 于 2023年12月7日 的回复
Hello Jeffrey,Thank you for your positive feedback on our helpful and friendly staff. We're glad to hear that our location near the Beacon Theater was convenient for you. We appreciate your review and hope to welcome you back in the future.

6/10 一般

Carol

满意:清洁度、员工和服务、客房舒适度
Outdated but clean room
2023 年 11 月入住 1 晚
Manager 于 2023年12月7日 的回复
Hello Carol,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found your room to be clean. We appreciate your feedback regarding the outdated aspect and will certainly take it into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.

8/10 还可以

Antonio

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Manager 于 2023年12月5日 的回复
Hello Antonio,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

8/10 还可以

Robin

2023 年 11 月入住 3 晚
Manager 于 2023年12月7日 的回复
Hello Robin,We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and would love to address any issues you may have had during your stay.

6/10 一般

LARRY

与家人出行
Under renovation
2023 年 12 月入住 1 晚
Manager 于 2023年12月7日 的回复
Hello LARRY,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our renovation. Please know that we are continuously working to improve our facilities to enhance the overall guest experience. We appreciate your understanding and hope to welcome you back in the future once our renovation is complete.

10/10 超赞

Murrey

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Manager 于 2023年11月30日 的回复
Hello Murrey,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your experience with us. If you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back in the future.

10/10 超赞

Carlos

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay.
2023 年 11 月入住 4 晚
Manager 于 2023年11月29日 的回复
Hello Carlos,Thank you for sharing your positive feedback about your stay with us. We are delighted to hear that you enjoyed your time at our hotel. If you ever decide to stay with us again in the future, we would be honored to welcome you back.

10/10 超赞

Paige

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for the price
Such a nice clean facility. I loved the Christmas tree and the employees were so nice at the front desk. It was so much nicer than the place we stayed the night before at 50 less!
2023 年 11 月入住 1 晚
Manager 于 2023年11月23日 的回复
Hello Paige,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you enjoyed our clean facilities and our friendly staff at the front desk. We strive to provide a pleasant stay for all our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 还可以

Cindy

满意:员工和服务,清洁度
Workers are amazing
2023 年 11 月入住 2 晚
Manager 于 2023年11月14日 的回复
Hello Cindy,We greatly appreciate your kind words regarding our hotel staff. Providing excellent service is our top priority, and we are pleased to hear that our workers made a positive impression during your stay. Guest satisfaction is very important to us, and we strive to exceed expectations. If you have any further feedback or need assistance, please feel free to reach out to our management team directly.

10/10 超赞

Ron

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Manager 于 2023年11月11日 的回复
Hello Ron,Thank you for taking the time to rate our hotel with 5 stars! We appreciate your positive feedback and are glad that you enjoyed your stay with us. We strive to provide excellent service and a comfortable experience for all of our guests. We hope to welcome you back in the future for another great stay.

6/10 一般

William

满意:员工和服务,清洁度
Quick Overnight Stay
Our stay on the way North from Florida was o.k However, it wasn't perfect. The toilet did not flush properly which wasn't obvious until the next morning. The parking lot was insufficient for the number of rooms, particularly when people towing trailers took up more than one spot. We were afraid to move the car when we went for dinner and walked to the only place nearby (which was pretty good). The breakfast was good but no muffins or sweets of any kind I might consider staying there again but would check the toilet as soon as I arrived. It is very convenient to I-295. If you have no worries about parking, there are many dining options in the immediate vicinity.
2023 年 10 月入住 1 晚
Manager 于 2023年11月2日 的回复
Hello William,Thank you for choosing to stay with us on your way North from Florida. We apologize for the inconvenience you experienced with the toilet and parking. We appreciate your feedback and will take it into consideration for future improvements. We're glad to hear that you enjoyed the breakfast and found the location convenient. We hope you will consider staying with us again in the future.

10/10 超赞

Renee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年10月31日 的回复
Hello Renee,Thank you for taking the time to share your outstanding review with us! We are delighted to see that you had such a fantastic experience during your stay. It's wonderful to know that we exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future!

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
Staff were very friendly and helpful
2023 年 10 月入住 2 晚
Manager 于 2023年10月29日 的回复
Hello David,Thank you for your kind words! We strive to provide friendly and helpful service to all of our guests.

10/10 超赞

William

2023 年 10 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello William,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another amazing stay.

8/10 还可以

John,White Plains

与家人出行
满意:员工和服务
The street leading to the hotel was poorly laid out/designed, making access a challenge. In the breakfast area, the juice dispenser was very syrupy. The TV channel selection was very limited.
2023 年 10 月入住 2 晚
Manager 于 2023年10月22日 的回复
Hello John,We apologize for any inconvenience caused by the layout of the street. We appreciate your feedback regarding the juice dispenser and TV channel selection, and we will take it into consideration for future improvements.

10/10 超赞

Walter

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Manager 于 2023年10月20日 的回复
Hello Walter,Thank you for your perfect rating! We appreciate your positive feedback and hope to welcome you back soon for another great stay.

8/10 还可以

Lena

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay the only thing i think they shoud up grade is their bathrooms.
2023 年 10 月入住 3 晚
Manager 于 2023年10月20日 的回复
Hello Lena,Thank you for your feedback. We appreciate your suggestion and will take it into consideration for future improvements.

10/10 超赞

Toneka

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From the time we checked in everyone that worked there was pleasant, helpful, and welcoming. The hotel beds were incredibly comfortable. The pillows were soft yet firm. There was a smart TV in the room, a keurig coffee machine with 4 different pods along with sugar and creamer, a refrigerator, a microwave, and mini bath products. The room was clean as well. The morning included breakfast was delicious and fulfilling. Thank you to Paul and the rest of the staff for a wonderful stay!
Manager 于 2023年10月18日 的回复
Hello Toneka,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with our friendly staff, comfortable beds, and well-appointed amenities. We'll be sure to pass along your appreciation to Paul and the rest of our team. We

10/10 超赞

Nelda

与配偶出行
Very friendly staff! Great price.
2023 年 10 月入住 1 晚
Manager 于 2023年10月17日 的回复
Hello Nelda,Thank you for your kind words! We're glad you enjoyed our friendly staff and affordable prices. Hope to welcome you back soon!

10/10 超赞

Dominique

2023 年 10 月入住 1 晚
Manager 于 2023年10月18日 的回复
Hello Dominique,Thank you so much for your fantastic rating! We're thrilled to have exceeded your expectations and we hope to welcome you back soon for another exceptional stay.

4/10 很差

LISA

与家人出行
满意:员工和服务
不满意:住宿条件和设施
We we're on the third floor, and when you walked the floor it had a dip in it. The shower had no pressure at all. The place need to be renovated. It showing it's age. The food was okay.
2023 年 10 月入住 2 晚
Manager 于 2023年10月14日 的回复
Hello LISA,I apologize for the inconvenience you experienced with the floor and shower. Your feedback will be shared with our team for further improvements. We appreciate your understanding and hope to have a chance to provide you with a better experience in the future.

10/10 超赞

Marianne

2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello Marianne,Thank you for giving us a perfect rating! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back in the future.

10/10 超赞

Karen

满意:清洁度、员工和服务、住宿条件和设施
Two gas station within walking distance. Restaurant in walking distance.
Manager 于 2023年10月3日 的回复
Hi Karen,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 还可以

Todd

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property
2023 年 9 月入住 1 晚
Manager 于 2023年10月3日 的回复
Hi Todd,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 糟糕

LESLIE

与家人出行
I hate your site. I was booked in a king bed room and ended up with a queen bed with kitchen. Don’t need a kitchen and never wanted a queen bed. Better to have two queens or king. Could not change the room without having the front desk speaking to you. I spoke to someone with NO help. Hotel had a lot of rooms for me. NEVER AGAIN WITH I BOOK WITH YOU!!!!!
2023 年 9 月入住 1 晚
Manager 于 2023年10月3日 的回复
Hello LESLIE ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 超赞

Carol

2023 年 9 月入住 1 晚
Manager 于 2023年10月18日 的回复
Hello Carol,Thank you for your perfect rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

10/10 超赞

Whitney

2023 年 9 月入住 2 晚
Manager 于 2023年09月28日 的回复
Hello Whitney,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 还可以

LINDA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding service
We arrived early and registration checked with housekeeping & got our room ready for us. We had travel fatigue and were so grateful.
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hello LINDA,Thank you for taking the time to share your comments regarding our housekeeping and also our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 还可以

Bonnie

满意:清洁度、员工和服务、住宿条件和设施
The only thing I would recommend to change is the channel guide for the TV does not match the stations. I go to channel 2 and see a show I would like to watch, I then go to that channel and it is not that show. Other than that all was excellent!
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hello Bonnie,We appreciate that you've taken the time to share with us regarding our tv. We hope to see you again in the future. Thank you for your valuable business.

10/10 超赞

tara

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was great and the room was clean and great for overnight stay
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hello tara,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service and also our room. We hope you will return so that we can provide you an even superior experience.

8/10 还可以

arica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy on and off 295. Clean room. Beds were hard. Breakfast was ok, several choices hot & cold. Staff was friendly.
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hello arica, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 一般

LaTrina

不满意:住宿条件和设施,清洁度
On the night of our check-in, we went out for a few hours. When we returned, the entire building smelled like sewage! You could tell that there was some type of back up. No one from the front desk advised anyone of this. The guy just acted as if the smell was normal. It was horrific to breathe in the hallways, and common areas!
2023 年 9 月入住 1 晚
Manager 于 2023年09月11日 的回复
Hello LaTrina,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 超赞

Tiffany

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 14 晚
Manager 于 2023年09月9日 的回复
Hello Tiffany,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 超赞

Janie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Entire stay was excellent
2023 年 9 月入住 1 晚
Manager 于 2023年09月6日 的回复
Hi Janie,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 还可以

William

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Manager 于 2023年09月7日 的回复
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.