- Reception staff sincere in receiving clients and addressing enquiries
- Clean and comfortable room environment
RunningM
於 2018 年 8 月住了 1 晚
10/10 優異
huan
2018年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
huan
於 2018 年 8 月住了 5 晚
4/10 欠佳
Jenny
2024年5月31日
不滿:整潔度和職員與服務
Shower got hot and cold
Jenny
於 2024 年 5 月住了 1 晚
10/10 優異
Akiko
2024年5月29日
讚好:整潔度、職員與服務和設施服務
I enjoyed all your service. Thank you so much.
Akiko
於 2024 年 5 月住了 8 晚
6/10 一般
Erika
親子同遊
2024年5月26日
讚好:職員與服務和設施服務
We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland.
I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing.
The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.
Erika
於 2024 年 5 月住了 2 晚
8/10 不錯
Mel
伴侶同遊
2024年5月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent situation, walking distance of restaurants, theatres, and harbour. Hotel staff very friendly and
helpful. Rooms large and clean, bed very comfy.