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本斯克大競技場凱賓斯基酒店的評價

5 out of 5
本斯克大競技場凱賓斯基酒店
Pirin Street 96, Bansko

評價

9.4

完美

10 分評分，優異；272 則評價中有 209 則" "
8 分評分，不錯；272 則評價中有 48 則" "
6 分評分，一般；272 則評價中有 11 則" "
4 分評分，欠佳；272 則評價中有 2 則" "
2 分評分，很差；272 則評價中有 2 則" "

9.4/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Kristina

於 2024 年 3 月住了 5 晚

10/10 優異

Jay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and amazing location. I would definitely return again.
於 2024 年 1 月住了 3 晚
Rene Detzen, General Manager 於 2024年2月5日的回應
Dear Jay,Thank you so much for taking the time to share your wonderful experience at our hotel in Bansko! We are delighted to hear that you have enjoyed your stay with us.We are looking forward to welcoming you back as our guests!Regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

8/10 不錯

Julian Michael

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and lovely staff.
於 2024 年 1 月住了 6 晚
Rene Detzen, General Manager 於 2024年2月6日的回應
Dear Julian Michael,Thank you for your positive feedback!We are glad to hear that you had a nice stay with us and we look forward to welcoming you back again in the future!

10/10 優異

Goknil

於 2024 年 1 月住了 4 晚
Rene Detzen, General Manager 於 2024年2月5日的回應
Dear Goknil,Thank you for being our valuable guest and for sharing your feedback!We are happy to know that you have enjoyed your stay, and we hope to welcome you back in the future.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 優異

sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
於 2024 年 1 月住了 5 晚
Rene Detzen 於 2024年1月29日的回應
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We are thrilled to receive your positive feedback, and we are delighted to know that you thoroughly enjoyed your experience at Kempinski Hotel Grand Arena Bansko. We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko

8/10 不錯

Fulya

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Keyifli tatil
Personel gayet iyiydi, konaklamada yaşadığımız değişiklikleri çok iyi yönettiler. Özellikle otelde Türk resepsiyon olması çok faydalı oldu. Genel olarak iyi bir servis aldık. Aleksey, Celal, Mustafa, Kemal ve Kader bize çok iyi servis verdi özellikle. Kahvaltı gayet güzeldi. Temizlik iyiydi. Bir tek otel genel olarak Kempinski beklentimize göre biraz eski ve bakımsızdı. Son olarak lobideki Kids Menu çok iyiydi.
於 2024 年 1 月住了 5 晚
Rene Detzen 於 2024年1月26日的回應
Dear Keyifli,Thank you for sharing your feedback with us! We are delighted to hear that you had a positive experience during your stay. We hope to welcome you back to Kempinski Hotel Grand Arena Bansko in the future for another memorable stay.Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 優異

Elvis

於 2024 年 1 月住了 7 晚
Rene Detzen, General Manager 於 2024年2月5日的回應
Dear Elvis,Thank you for being our valued guest and for taking the time to share your positive experience at Kempinski Hotel Grand Arena Bansko.We hope to have the pleasure of welcoming you as our guests again.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

8/10 不錯

Albena

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Rene Detzen 於 2024年1月17日的回應
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko

8/10 不錯

Peder Bousgaard

於 2023 年 10 月住了 1 晚
Rene Detzen, General Manager 於 2023年10月16日的回應
Dear Peder Bousgaard,Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko and for taking the time to rate us online.Your direct feedback will be highly appreciated and we will be happy to receive your comments at guestservices.grandarena@kempinski.com.We hope to welcome you back in the future.Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 優異

Emmanuel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent, chambre parfaite, tres confortable, sercice tres professionnel, petits déjeuners excellents.
於 2023 年 9 月住了 2 晚
Rene Detzen, General Manager 於 2023年9月25日的回應
Dear Emmanuel,Thank you for being our valued guest and taking the time to share your feedback with us!We are pleased to know that you have enjoyed your stay and we look forward to welcoming you back in the future!Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Kempinski Bansko 於 2023年8月8日的回應
Dear Michael,Thank you for being our guest and sharing your feedback with us.We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future.Best regards,Rene DetzenGeneral Manager

10/10 優異

Aneta

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
Kempinski Bansko 於 2023年7月30日的回應
Dear Aneta,Thank you for being our valued guest and taking the time to rate us!We look forward to welcoming you back in the future!Best regards,Christian RugeGeneral Manager

8/10 不錯

Rainer

家人同遊
讚好：職員與服務和客房舒適度
Tolles Hotel in bester Lage mit kl. Abstrichen
Beste Lage , wunderschönes Hotel, ausgezeichnetes Essen, top Massagen im SPA Leider kann man morgens vor dem Frühstück nicht mehr schwimmen wegen geänderter Pool Öffnungszeiten Außenpool angenehm warm , muss aber dringend gereinigt werden. Auch sonst an mehreren Stellen Bedarf für den Hausmeister.
於 2023 年 7 月住了 2 晚
Kempinski Bansko 於 2023年7月30日的回應
Dear Rainer,Thank you for being our valued guest and taking the time to share your feedback with us!We look forward to welcoming you back in the future!Best regards,Christian RugeGeneral Manager

10/10 優異

Johan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Splendid stay as expected
We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.
於 2023 年 6 月住了 1 晚
Kempinski Bansko 於 2023年7月3日的回應
Dear Johan,Thank you for being our valued guest and taking the time to share your feedback with us.We hope to welcome you back in the near future.Thank you!Best regards,Christian RugeGeneral Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Kempinski Bansko 於 2023年4月6日的回應
Dear Valued Guest,Thank you for the high score and we hope to welcome you back in the future!Best regards,Christian RugeGeneral Manager

10/10 優異

moshe

於 2023 年 2 月住了 4 晚
Kempinski Bansko 於 2023年3月27日的回應
Dear Moshe,Thank you for being our guest and for taking the time to share your feedback with us.We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future.Best regards,Christian RugeGeneral Manager

10/10 優異

Kristine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
於 2023 年 2 月住了 7 晚
Kempinski Bansko 於 2023年2月21日的回應
Dear Kristine,Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko and for sharing your feedback with us.We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future!Best regards,Christian RugeGeneral Manager

10/10 優異

Safiye

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Kempinski Bansko 於 2023年2月6日的回應
Dear Safiye,Thank you for being our guest and for the high score.We hope to welcome you back in the future.Best regards,Christian RugeGeneral Manager

10/10 優異

Gabi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚
Kempinski Bansko 於 2023年1月15日的回應
Dear Gabi,Thank you for being our valued guest and taking the time to share your feedback with us.We are happy to know that you have enjoyed your stay and we hope to welcome you back soon.Best regards,Christian RugeGeneral Manager

10/10 優異

Svetoslav

於 2022 年 8 月住了 2 晚

10/10 優異

Edward

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The best customer service ever!
於 2022 年 7 月住了 3 晚
Kempinski Bansko 於 2022年8月1日的回應
Dear Edward, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future. Thank you! Best regards, Christian Ruge General Manager

8/10 不錯

Alexandre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚
Kempinski Bansko 於 2022年7月29日的回應
Dear Alexandre, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer vacation in Bansko. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

6/10 一般

Marc

多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
於 2022 年 7 月住了 1 晚
Kempinski Bansko 於 2022年7月21日的回應
Dear Marc, Thank you for sharing your opinion. Please note that we do have a central air conditioning system in our hotel and it does properly work throughout the whole summer season. Best regards, Christian Ruge General Manager

10/10 優異

David

於 2022 年 6 月住了 3 晚
Kempinski Bansko 於 2022年6月20日的回應
Dear David, Thank you for being our valued guest and for taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us and we hope to welcome you back in the future. Thank you! Best regards, Christian Ruge General Manager

10/10 優異

Bozhidar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 3 晚
Kempinski Bansko 於 2022年4月6日的回應
Dear Bozhidar, Thank you for being our valued guest and for sharing your feedback with us! We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

8/10 不錯

Eyal Yoli

讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 4 晚
Kempinski Bansko 於 2022年3月31日的回應
Dear Eyal Yoli, Thank you for being our valued guest. We hope that you have enjoyed your stay and you will visit us once again in the future. Best regards, Christian Ruge General Manager

10/10 優異

Daniel

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay
I’ve stayed here many times and have never been disappointed. The hotel, staff and facilities are exceptional. It’s the only hotel to stay in at Bansko
於 2022 年 3 月住了 3 晚
Kempinski Bansko 於 2022年3月30日的回應
Dear Daniel, Thank you for visiting is once again and taking the time to share your experience with us. We are happy to know that you have enjoyed your stay with us and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

4/10 欠佳

ennio

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
mai più
5 stelle che in realtà ne vale 4 scarse . personale maleducato ed indisponente nello Spa . la camera era pulita ed accogliente in generale hotel datato da ristrutturare che vive di antichi albori. troppo caro per quello che offre tutto il resto da dimenticare. non ci torneremo più
於 2022 年 1 月住了 5 晚
Kempinski Bansko 於 2022年2月7日的回應
Dear Ennio, Firstly, we would like to thank you for your visit of Kempinski Hotel Grand Arena Bansko as well as for your direct feedback. We really appreciate your criticism, which supports us in our endeavor to meet the expectations of our guests and it helps us in our striving for perpetual improvements. Your opinion is important to us and it will reach the attention of our management team. It is very unfortunate, and we deeply regret that you did not fully enjoy your stay with us. I apologize for any inconvenience this has caused to you. We would be very glad to welcome you back in the future. Sincerely yours, Christian Ruge General Manager

10/10 優異

Cristi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good raport service - money
Service is excellent 👍
於 2022 年 1 月住了 5 晚
Kempinski Bansko 於 2022年1月20日的回應
Dear Cristi, Thank you for being our guests and for sharing your feedback with us. We are happy to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

8/10 不錯

Anna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 7 晚
Kempinski Bansko 於 2021年12月26日的回應
Dear Anna, Thank you for being our guest. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in a great location.
於 2021 年 12 月住了 6 晚
Kempinski Bansko 於 2021年12月25日的回應
Dear Valued Guest, Thank you for the high rating review! We are happy to know that you have enjoyed your stay in Kempinski Hotel Grand Arena Bansko and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

6/10 一般

GEORGIOS

多人同遊
讚好：整潔度
不滿：住宿狀況
Not what I expecting for Kempinski
I didn't like the spa facilities for the price we paid. The water in the central pool was cold and it was too small. I have been in other hotels in Bansko with much better spa. Also employees without masks and not so friendly. After that, I would choose another hotel in the area with better price.
於 2021 年 12 月住了 2 晚
Kempinski Bansko 於 2021年12月17日的回應
Dear Georgios, Thank you for your feedback! Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Beautiful scenery and amazing staff did this place!
於 2021 年 10 月住了 1 晚
Kempinski Bansko 於 2021年11月4日的回應
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent holiday in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth a visit
We had overall a great stay and would go back. The staff was amazing as well as the food from the various restaurants. Spa area and treatments were good, I would highly recommend Thai anti stress massage. Only downside was too many children running around and playing in the spa area.
於 2021 年 10 月住了 1 晚
Kempinski Bansko 於 2021年11月1日的回應
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent holiday in Bansko! We are happy to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zimmer sind etwas in die Jahre gekommen, das Spa und Frühstück ist dagegen toll
於 2021 年 10 月住了 2 晚
Kempinski Bansko 於 2021年10月30日的回應
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent vacation in Bansko. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 優異

Graham (Singapore)

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a very nice property set in a fine location overlooking the Pirin mountains and next to the ski lift (although I went in the off-season). The property was pretty empty because of Covid but the staff were very attentive and trying to keep up good spirits in spite of the depressing situation, with limited business and a worrying spike in cases in Bulgaria. I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies. It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.
於 2021 年 10 月住了 2 晚
Kempinski Bansko 於 2021年10月24日的回應
Dear Maq Graham, Thank you for being our guest and for sharing your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 優異

Merete

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
What an amazing place!
We’ve stayed in 100s of hotels and Kempinski has been one of the very best! We stayed in a very big and nice room with the most amazing view overlooking the mountains and the piste right below us. We’ve also enjoyed the spa facilities at the hotel, which we also liked very much! Staff were very friendly, especially the guy who checked us in and the guy (Antonio) who checked us out. We’re definitely coming back in the future!
於 2021 年 10 月住了 2 晚
Kempinski Bansko 於 2021年10月8日的回應
Dear Merete, Thank you for choosing Kempinski Hotel Grand Arena for your recent autumn holiday in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

Galina

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 3 晚

10/10 優異

AMMAR AHMED

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.
於 2021 年 8 月住了 1 晚
Kempinski Bansko 於 2021年8月10日的回應
Dear Ammar Ahmed, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer vacation in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

8/10 不錯

Biljana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Summer Weekend in Bansko
I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay. The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.
View from the room 145
於 2021 年 7 月住了 3 晚
Kempinski Bansko 於 2021年8月15日的回應
Dear Biljana, Thank you for being our guest and for sharing your feedback with us. Your opinion is important to us and it will reach the attention of our management team. We hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 優異

Moshe

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 4 晚
Kempinski Bansko 於 2021年9月19日的回應
Dear Moshe, Thank you for being our guest and taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

6/10 一般

Andrey

家人同遊
於 2021 年 7 月住了 1 晚
Kempinski Bansko 於 2021年8月18日的回應
Dear Andrey, Thank you for being our guest and for sharing your feedback with us. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

Jean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
very nice hotel. For the SPA it would be nice if it could be allowed to children only over 16 year
於 2021 年 7 月住了 2 晚
Kempinski Bansko 於 2021年7月26日的回應
Dear Jean, Thank you for being our valued guest and for taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing Spa with several saunas and pools! Breakfast was also amazing. Rooms very spacious and even with a bath tub, the style is just a bit old-fashioned but I suppose that this is what the winter guests like. Only everything that is extra (mini-bar, massage, washing service) is like 5-10 times the price than outside the hotel, which seems too much.
於 2021 年 6 月住了 7 晚
Kempinski Bansko 於 2021年7月9日的回應
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer holiday in Bansko. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

8/10 不錯

Graeme

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
20210612
All staff and facilities excellent but could provide better for Vegans, with at least a choice from each selection at breakfast.
於 2021 年 6 月住了 1 晚
Kempinski Bansko 於 2021年6月14日的回應
Dear Graeme, Thank you for choosing Kempinski Hotel Grand Arena for your recent spring vacation in Bansko. We are happy to know that you have enjoyed our facilities and you have left with an excellent impressions of our dedicated employees. It is unfortunate to know that you were not completely satisfied with our lavish buffet breakfast with more than 100 items. For your next stay, we will be more than happy to prepare various vegan options for your morning meal. We hope to welcome you back soon! Best regards, Christian Ruge General Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service, outstanding spa center with hot swimming pools.
於 2021 年 5 月住了 2 晚
Kempinski Bansko 於 2021年5月31日的回應
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko. We are pleased to know that you have enjoyed your experience in town and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 優異

Asen (Roma)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personale gentilissimo sempre disponibile in qualsiasi momento, pulizia eccellente camere e spa, ottimo cibo .
於 2020 年 11 月住了 1 晚
Kempinski Bansko 於 2020年11月26日的回應
Dear Asen, Thank you for being our valued gust and for taking the time to share your feedback with us! We are pleased to know that you have enjoyed our clean rooms, delicious food, the state-of-the-art Kempinski The Spa and our professional service. We hope to welcome you back in the near future. Best regards, Christian Ruge General Manager

10/10 優異

dikla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
חווייה נהדרת
חובה להיות במלון הזה! מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף. ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים. ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי. ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש
於 2020 年 10 月住了 2 晚
Kempinski Bansko 於 2020年10月20日的回應
Dear dikla, Thank you for being our guest and for taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko. We look forward to welcoming you once again in the future. Best regards, Christian Ruge General Manager

10/10 優異

Ram

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.
於 2020 年 10 月住了 2 晚
Kempinski Bansko 於 2020年10月19日的回應
Dear Ram, Thank you for being our guest and for the wonderful feedback. We are pleased to know that you have enjoyed your stay, our spacious rooms, the lavish breakfast buffet and the Kempinski The Spa state-of-the-art facilities. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 優異

guy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 4 晚
Kempinski Bansko 於 2020年10月6日的回應
Dear guy, Thank you for being our guest and for the high score. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager