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巴塞隆拿藝術酒店的評價

5 out of 5
巴塞隆拿藝術酒店

評價

9.0

卓越

10 分評分，優異；1002 則評價中有 668 則" "
8 分評分，不錯；1002 則評價中有 179 則" "
6 分評分，一般；1002 則評價中有 92 則" "
4 分評分，欠佳；1002 則評價中有 38 則" "
2 分評分，很差；1002 則評價中有 25 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quite full.
於 2017 年 8 月住了 4 晚

10/10 優異

xincong (shanghai，china)

讚好：整潔度、住宿狀況和客房舒適度
room have good view,but poor room service
the hotel have give us the room that is in the corner,it is pretty nice room that have both sea view and city view!But the room service is not that nice as the view,beacause i have call for some water but i have wait so long,they didn't give me .....

8/10 不錯

Ying (香港)

讚好：整潔度、職員與服務和客房舒適度
服務不錯，但客房整體設施偏舊
離海邊很近，夏日度假首選。客房設施整體都偏舊，電視機非常小。

10/10 優異

Oscar

Nice
於 2024 年 3 月住了 3 晚

10/10 優異

Annmarie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel Arts was wonderful. The staff always cordial and professional, rooms and hotel clean and just beautiful, food and drinks in hotel delicious as well. Facilities offered at hotel from pool to spa are exquisites. Will be coming back.
於 2024 年 4 月住了 3 晚

10/10 優異

Brian (Dublin)

於 2024 年 4 月住了 7 晚

10/10 優異

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best hotel stay I've ever had
於 2024 年 3 月住了 4 晚

10/10 優異

Joe

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderfull place to stay, excellent service, and keeds were happy tonstay :)
於 2024 年 3 月住了 2 晚

8/10 不錯

Hosana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 7 晚

10/10 優異

Pablo Alonso

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Giannina

家人同遊
讚好：整潔度、職員與服務和住宿狀況
…
於 2024 年 3 月住了 2 晚

10/10 優異

Gareth

讚好：整潔度、職員與服務、設施服務和住宿狀況
An excellent stay. Brilliant staff and service. Had a small problem on day one with digging outside causing quite a lot of noise but the team responded straight away and found me another room. They also arranged some help with room bill, and as I was checking out a lady came to ask if I was happy that everything had been sorted, and apologies again even though none of it was the fault of the hotel. I couldnt have asked for more. Thank you.
於 2024 年 2 月住了 4 晚

10/10 優異

Abdel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Mitko (Woodland Park)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

10/10 優異

Mitko (Oradell)

讚好：整潔度、職員與服務和住宿狀況
Exceptional service, luxurious amenities, and breathtaking views, pure perfection awaits you!
於 2024 年 2 月住了 3 晚

10/10 優異

Yamina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 7 晚

10/10 優異

Jussi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Valued Guest, Thank you for taking the time to review our property. We are so delighted to read that you had a fantastic stay with us and we truly hope we can welcome you back soon!Kindest regardsMartina GandolfiQuality Manager

10/10 優異

Sanna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bästa
Fantastiskt upplevelse som alltid 😊 jag har bott på 4 olika 5 star hotel här i barcelona och Arts hotel var den som var bäst av dem alla
於 2024 年 1 月住了 4 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Guest, Thank you for choosing our hotel for your stays in Barcelona. It was a real pleasure having you with us and we look forward to welcoming you back. Please, do not hesitate to reach out might you have anything we can assist you with. Kindest regardsMartina GandolfiQuality Manager

2/10 很差

Jasmine

於 2024 年 1 月住了 2 晚

10/10 優異

Carlos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Martina Gandolfi 於 2024年1月16日的回應
Good morning, Thank you for sharing your experience with us. We are delighted you had a fantastic time at the hotel and we look forward to seeing you again.Kindest regardsMartina GandolfiQuality Manager

8/10 不錯

Djammel

於 2023 年 12 月住了 2 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Valued Guest, Thank you for your time. We are happy to read that you had a great experience. However, I would still love to hear from you what we could have done to make it unforgettable. Kindest regardsMartina GandolfiQuality Manager

6/10 一般

Igor

於 2023 年 12 月住了 1 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Valued Guest, Thank you for taking the time to share your valuable feedback. My name is Martina Gandolfi and I am the Quality Manager at the Hotel Arts Barcelona. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Arts Barcelona.Kindest regardsMartina GandolfiQuality Manager

10/10 優異

Sanna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bästa hotellet
Det bästa hotellet jag någonsin har varit på förutom att rummet var stort, sängarna riktigt sköna så är personalen riktigt trevliga och hjälpsamma
於 2023 年 12 月住了 2 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Guest, We are delighted to read you had a great time with us at Hotel Arts Barcelona. We are truly happy to hear that you loved the room we assigned and the professional service provided by our Ladies & Gentlemen. We look forward to welcoming you!Kindest regardsMartina GandolfiQuality Manager

2/10 很差

真實旅客

不滿：職員與服務
Update Your Computer Systems & Stop Penalizing Us
Hotel Arts got into a cancellation fee dispute with Hotels.com over a date change before I even left America. Neither company could create a work around for their computer systems and the trip never happened. I spent 2 days dealing with both companies repeatedly and neither did the right thing. Think twice about using either company since you are penalized when your child wakes up puking and you cannot board an airplane.
於 2023 年 12 月住了 2 晚
Martina Gandolfi 於 2024年1月16日的回應
Dear Valued Guest, Thank you for taking the time to share your valuable feedback. My name is Martina Gandolfi and I am the Quality Manager at the Hotel Arts Barcelona. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.As I am not aware of what happened, I would be grateful if you could provide me with your availability to be contacted so that I can fully understand. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Arts Barcelona.Martina GandolfiQuality Manager

10/10 優異

Danilo

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚

10/10 優異

Marc

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing else to say everything was all right.

8/10 不錯

Javier

於 2023 年 11 月住了 1 晚

4/10 欠佳

Dirk

不滿：住宿狀況和客房舒適度
Zimmer eine Katastrophe
Wer auf alte Teppiche im Zimmer und viel Lärm steht…..genau das richtige.
於 2023 年 11 月住了 3 晚

10/10 優異

Carlyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Omar

於 2023 年 11 月住了 2 晚

10/10 優異

NGOZI (TROY)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The custOmer service was outstanding. Really loved the club lounge.
於 2023 年 11 月住了 1 晚

10/10 優異

Chinyere

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service, loooooooooved my stay. The Club Level was worth every penny because of the Club Lounge. I had a fantastic time and would definitely stay at Hotel Arts again when back in Barcelona.
於 2023 年 11 月住了 1 晚

10/10 優異

Phillip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 star service
Amazing service and beautiful hotel. The bedding was so comfy. Really enjoyable stay and the staff were so attentive throughout.
於 2023 年 11 月住了 2 晚

6/10 一般

David

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Time for a Facelift
The Arts is showing its age. Great location on the waterfront, but the interior, the rooms, etc., need a major overhaul.
於 2023 年 10 月住了 4 晚

8/10 不錯

Esther

於 2023 年 10 月住了 4 晚

10/10 優異

Joseph

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved it!
於 2023 年 10 月住了 1 晚

10/10 優異

Jacqueline

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel…near the beach….shopping…restaurants. Wonderful hotel!
於 2023 年 10 月住了 2 晚

10/10 優異

RAFAEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top Hotel mit TOP Personal!
Einer der schönsten Hotel in Barcelona mit traumhaften Meerblick und unglaublichen Service. Das ganze Personal sehr nett und hilfsbereit, die Wünsche werden vom Gesicht abgelesen. Der Zimmerservice superschnell und das Frühstück einfach lecker mit extra fresh Smoothie‘s.
於 2023 年 10 月住了 5 晚

10/10 優異

cheolmin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
네타해변에서 여행마무리하면서 휴식을 취하기 좋았어요
於 2023 年 10 月住了 5 晚

10/10 優異

Elizabeth (Gatineau)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Adoré notre séjour !
於 2023 年 9 月住了 2 晚

2/10 很差

Natalia

多人同遊
不滿：職員與服務和設施服務
Primero me dieron una habitación ocupada y sucia. La gente no habla español en Barcelona, tienen puro chavito que no sabe nada pésimo servicio.
於 2023 年 9 月住了 1 晚

8/10 不錯

Kenneth

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 3 晚

10/10 優異

Claudia

於 2023 年 9 月住了 3 晚

10/10 優異

wojciech

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The greatest location possible in BCN.
於 2023 年 9 月住了 4 晚

10/10 優異

Ani (Santa Barbara)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a perfect stay - we will definitely be recommending it to others who visit Barcelona and hope we are fortunate enough to stay again in the future. Friendly welcoming and caring staff, beautiful and comfortable rooms, fabulous design, amazing pool and we also got incredible massages at the top floor spa. So happy we chose Hotel Arts for our memory making trip to Barcelona Spain.
於 2023 年 9 月住了 2 晚

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Upon arrival, very welcoming. Everyone kind. Surprised how many staff jumped on the lift while guest were riding. Multiple stops due to this to get to lobby on many occasions. Unusual.
於 2023 年 9 月住了 2 晚

10/10 優異

Cecilia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo myu bien personal muy agradable ! Agua de alberca fria
於 2023 年 9 月住了 1 晚

10/10 優異

Kathrin

於 2023 年 9 月住了 2 晚

8/10 不錯

Jenny

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚