The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Andy
於 2023 年 9 月住了 1 晚
6/10 一般
Andy
多人同遊
2023年9月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Andy
於 2023 年 9 月住了 1 晚
2/10 很差
Andy
2023年9月23日
Andy
於 2023 年 9 月住了 1 晚
8/10 不錯
KENTARO
2023年7月24日
KENTARO
於 2023 年 7 月住了 1 晚
10/10 優異
Peter
2023年7月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pacific Hotel Batam
Peter
於 2023 年 7 月住了 2 晚
10/10 優異
SUDHAKAR
2023年7月9日
讚好:整潔度、職員與服務和住宿狀況
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SUDHAKAR
於 2023 年 7 月住了 1 晚
6/10 一般
JEFF
多人同遊
2023年5月14日
不滿:整潔度、住宿狀況和客房舒適度
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep