Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
8/10 不錯
ka wai
2023年12月3日
ka wai
於 2023 年 11 月住了 2 晚
Hotel Management Team 於 2023年12月7日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
10/10 優異
Minji
2023年11月27日
讚好:整潔度、職員與服務和設施服務
Good as always but the room condition was not like that I used to stay at.
Minji
於 2023 年 11 月住了 1 晚
Hotel Management Team 於 2023年12月7日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
10/10 優異
San Ching
2023年11月25日
San Ching
於 2023 年 11 月住了 2 晚
Hotel Management Team 於 2023年12月19日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
The bedroom linen was cleaned, fresh and no odour smell. Staffs was very friendly and helpful. The room was quiet too, we had good sleep after a long tired day.
Catherine
於 2023 年 9 月住了 6 晚
Hotel Management Team 於 2023年9月27日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
10/10 優異
Jianping
2023年9月2日
Jianping
於 2023 年 9 月住了 1 晚
Hotel Management Team 於 2023年9月26日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
10/10 優異
ZIBIN (FULISHING)
伴侶同遊, 商務旅客
2023年3月27日
讚好:整潔度、職員與服務和住宿狀況
Not easy to get taxi in morning time
ZIBIN
於 2023 年 3 月住了 1 晚
Hotel Management Team 於 2023年4月3日的回應
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
8/10 不錯
Wang tao
2023年3月25日
Wang tao
於 2023 年 3 月住了 2 晚
Hotel Management Team 於 2023年3月27日的回應
Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.
2/10 很差
Zhen
家人同遊
2022年3月10日
不滿:住宿狀況和客房舒適度
Zhen
於 2022 年 2 月住了 1 晚
Hotel Management Team 於 2022年3月14日的回應
Dear Valuable Guest,
Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. Would you mind sharing more information that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
Dear Valuable Guest,
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
Dear Valuable Guest,
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
10/10 優異
KUGONG
2020年1月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
KUGONG
於 2020 年 1 月住了 1 晚
10/10 優異
YANWEN
2019年12月18日
YANWEN
於 2019 年 10 月住了 2 晚
10/10 優異
yang
2019年12月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
yang
於 2019 年 12 月住了 1 晚
Hotel Management Team 於 2019年12月18日的回應
Dear Yang,
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
10/10 優異
MURONG
家人同遊
2019年12月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
MURONG
於 2019 年 11 月住了 1 晚
Hotel Management Team 於 2019年12月13日的回應
Dear Murong,
We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
excellent location and friendly staffs and prefect experience.
Johnny
於 2019 年 6 月住了 1 晚
Hotel Management Team 於 2019年6月25日的回應
Dear Johnny,
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
Yours sincerely,
Brice Pean
Managing Director
8/10 不錯
Cecilia
2019年4月2日
讚好:職員與服務、住宿狀況和客房舒適度
Cecilia
於 2019 年 3 月住了 1 晚
Hotel Management Team 於 2019年4月4日的回應
As our valued guests, we take your comments about our restaurant's quality constructively in an effort to work towards its better enhancement.
We look forward to serving you once more and wish you a continuous pleasant stay here with us.
We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.
10/10 優異
Esther (Hong Kong)
2018年9月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
a nice clean hotel with privacy, highly recommend
I enjoy the clean and quiet environment inside the hotel.
Location is great with all kind of transportations. Shopping mall and art center are within working distance.
Esther
於 2018 年 9 月住了 2 晚
Hotel Management Team 於 2018年9月10日的回應
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
6/10 一般
JIE
2018年8月15日
讚好:客房舒適度
不滿:整潔度
JIE
於 2018 年 7 月住了 1 晚
Hotel Management Team 於 2018年9月14日的回應
Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.
10/10 優異
Raymond
2018年4月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Raymond
Kempinski Hotel Management Team 於 2018年5月3日的回應
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
8/10 不錯
Raymond
2018年3月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Raymond
Kempinski Hotel Management Team 於 2018年5月3日的回應
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
10/10 優異
真實旅客
2018年2月27日
讚好:整潔度、職員與服務和住宿狀況
Good location
Good location to explore the city of Beijing and also plenty of space for children to walk around safely. The Breakfast was great too with many choices! Would prefer to have icy cold water provided at breakfast time. The only thing is when taking shower the temperature of the water tend to go either extremely hot or cold which probably is why the hotel is under renovation currently? Overall, we had enjoyed our stay with Kempinski
真實旅客
於 2018 年 2 月住了 7 晚
Hotel Management 於 2018年5月11日的回應
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.
10/10 優異
Tianan
2018年2月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tianan
Torsten Dressler 於 2018年2月26日的回應
Dear Tianan,
We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
Yours sincerely,
Torsten Dressler
Managing Director
8/10 不錯
Rachel (Hong Kong)
2018年2月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel but old
A bit old but ok in general. Good location, nice breakfast
Rachel
於 2018 年 2 月住了 3 晚
Managing Director 於 2018年2月26日的回應
Dear Rachel,
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us.
At Kempinski Hotel Beijing, we pride ourselves on our location and wide selection of breakfast. Following your comments, we are happy to report that we have started upgrading many of our spacious rooms and that there are plans for further enhancement in the near future. We value your feedback and will make sure to take your comments into consideration when we set the direction of our future improvements.
Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.
Yours sincerely,
Torsten Dressler
Managing Director
8/10 不錯
Rachel (Hong Kong)
2018年2月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good value of money
Breakfast is good. The only bad impression is nobody helped on our luggages when we checked in. At the time, w had two luggages and a few hand carry bags, really need a hand! The staff explained that their doorme went to hometown for Lunar new year!
Rachel
於 2018 年 2 月住了 4 晚
Hotel Management 於 2018年5月11日的回應
Firstly allow us to thank you for always sharing with us your feedback. Know that we take them all to heart and share and evaluate them between ourselves, so to ensure that we draw learning from them and improve our services. Please rest assured that it was a singular incident and does not represent our usual high standard in service and I am confident that such will not re-occur in future. I have personally spoken and brought those issues up to the attention of Room Director to take immediate actions for conducting more training.
We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.