A great hotel at the convenient area of Beijing, Comfort and Nice for business stay.
PO-LUNG
於 2017 年 9 月住了 2 晚
10/10 優異
Bo liang
2017年3月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bo liang
10/10 優異
Micty
2016年12月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
St. Regis Beijing
very convenience location and excellent customer services. However, I suggest to add more variety choice for the morning breakfast buffet. Anyway for sure will return to next trip in Beijing
Micty
General Manager 於 2016年12月7日的回應
Dear Guest :
Thank you for taking your time to share your experience with us. And we really appreciated for your stay with us. With reference to the suggestion on the breakfast, I will defenitely share with our culinary team to improve accordingly. Under your convenience, if you could share with me your email or phone number, I will be glad to contact you personally so that we could understand better on your expectation.
We are looking forward to welcome you back soon .
Allow me
Frank Li
Executive Assistant Manager
10/10 優異
Rajamoney
2024年4月12日
讚好:整潔度、職員與服務和住宿狀況
All in all. Excellent.
Rajamoney
於 2024 年 4 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年4月22日的回應
Dear Huiping, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
Melinda (Bradenton)
2024年4月5日
Melinda
於 2024 年 4 月住了 3 晚
2/10 很差
Tiong Ho Brad
家人同遊
2024年3月15日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Not very friendly front desk stuff while checking in.
Tiong Ho Brad
於 2024 年 3 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年4月1日的回應
Dear Mr. Tiong Ho Brad Huang,Warm greetings from The St. Regis Beijing! We must take this opportunity to thank you for bringing this issues to our attention, and at the same time may we sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and we look forward to having the opportunity to welcoming you back.Sincerely Yours
10/10 優異
Carolina
家人同遊
2024年2月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was absolutely amazing! My favorite part of staying at St Regis.
Carolina
於 2024 年 2 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年3月5日的回應
Dear Carolina, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
chiaochieh
2024年2月21日
chiaochieh
於 2024 年 2 月住了 2 晚
The St.Regis Beijing Butler Team 於 2024年2月26日的回應
Dear Chiaochieh, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
Edward (Ft. Simpson)
2024年2月4日
讚好:整潔度、職員與服務和住宿狀況
Staff were very accommodating and respectful
Edward
於 2024 年 1 月住了 5 晚
The St.Regis Beijing Butler Team 於 2024年2月26日的回應
Dear Mr. Grant, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
Lawrence
商務旅客
2024年1月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent, professional service
Lawrence
於 2024 年 1 月住了 3 晚
The St.Regis Beijing Butler Team 於 2024年1月18日的回應
Dear Lawrence, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
Zhaonan
家人同遊
2024年1月3日
讚好:設施服務
Zhaonan
於 2023 年 12 月住了 4 晚
The St.Regis Beijing Butler Team 於 2024年1月18日的回應
Dear Zhaonan, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me,
10/10 優異
Ali
家人同遊
2023年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A
Ali
於 2023 年 11 月住了 4 晚
The St.Regis Beijing Butler Team 於 2023年12月4日的回應
Dear Ali, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.
10/10 優異
ANA
2023年10月29日
ANA
於 2023 年 10 月住了 1 晚
10/10 優異
Shen
商務旅客
2023年9月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Still a "Grande Dame"
The last time I stayed at the St. Regis Beijing was 19 years ago. The hotel is still in very good shape, although showing its "wear" in places. That being said, service is excellent and offerings plentiful. The location can't be beat and I would still consider it a "grande dame" of Beijing hotels.
Shen
於 2023 年 9 月住了 1 晚
The St.Regis Beijing Butler Team 於 2023年10月9日的回應
Dear Mr. Shen, Thank you so much for your kind review. We are delighted that you enjoyed your stay at our hotel so much. We appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Allow me.The St.Regis Beijing Butler Team
2/10 很差
Rishi
2023年9月23日
Rishi
於 2023 年 9 月住了 2 晚
Oliver Achatz 於 2023年9月25日的回應
Dear Rishi,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver Achatz General Manager
2/10 很差
Robert
伴侶同遊, 商務旅客
2023年9月8日
不滿:整潔度、職員與服務和住宿狀況
Buffet staff very poor on how to service their hotel customers. Rooms ok but certainly no St Rigis standard. Not many other services and cafe
Robert
於 2023 年 9 月住了 1 晚
Oliver Achatz 於 2023年9月12日的回應
Dear Robert,Warm greetings from The St. Regis Beijing!I must take this opportunity to thank you for bringing this issues to our attention, and at the same time may I sincerely apologize that we have fallen short of your expectations. A complete review is under way and the related departments concerned have been addressed.Once again, please accept our sincere apologies and I look forward to having the opportunity to welcoming you back.Sincerely Yours,Oliver AchatzGeneral Manager
10/10 優異
ben
2023年7月5日
ben
於 2023 年 7 月住了 1 晚
6/10 一般
PIK FAI
2023年4月8日
PIK FAI
於 2023 年 4 月住了 4 晚
10/10 優異
Ivone
2023年3月29日
Ivone
於 2023 年 3 月住了 9 晚
10/10 優異
真實旅客
家人同遊
2021年9月5日
讚好:整潔度、職員與服務和客房舒適度
真實旅客
於 2021 年 9 月住了 1 晚
10/10 優異
真實旅客
伴侶同遊
2021年7月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The butlers at the hotel prepared a cake and decorations in our room for our anniversary. The staff were very nice. The pool and the hot tubs were great. The breakfast was the best I have had in Beijing.
真實旅客
於 2021 年 7 月住了 1 晚
10/10 優異
Alberto
商務旅客
2020年9月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Alberto
於 2020 年 9 月住了 4 晚
10/10 優異
Alberto
商務旅客
2020年9月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect service.
Perfect service, not easy to have a 5* service in China but they really work hard to give you the best and feel like at home.
Details like one free cloth iron per day or free mask in the room is the reason why choose them again.
The only negative thing is that in the breakfast they make you sign a bill with the cost of the meal even you have it included in your room fee. They said is for accountant between hotel and breakfast restaurant, but that shouldn't affect the customer.
Alberto
於 2020 年 9 月住了 2 晚
4/10 欠佳
Robert
商務旅客
2020年1月12日
讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
This property is aging, condition showing signs of wear and tear, dark inside, carpeting, shower inside a tub versus separate stall, tight room space, heating difficult to control in room and in meeting room. Overrated.
Robert
於 2020 年 1 月住了 3 晚
8/10 不錯
真實旅客
伴侶同遊
2019年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The facilities are kind of old and room design is not up to standards, in terms of space optimisation. Improvement needed!
真實旅客
於 2019 年 12 月住了 9 晚
8/10 不錯
Panya
家人同遊
2019年12月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My experience with Beijing St Regis
It was a good experience overall. However, the butler service is not as warmth as St Regis in BKK that we normally stayed. But I will still go back there considered its location, condition and facilities of hotel
Panya
於 2019 年 12 月住了 1 晚
10/10 優異
Louise
家人同遊
2019年12月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend the St. Regis Beijing
Quick stop in Beijing on our way to the Great Wall. Fabulous hotel. Reasonably priced. Very good service. Excellent breakfast buffet.
Louise
於 2019 年 11 月住了 1 晚
10/10 優異
Jeremy
多人同遊
2019年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent staff & service
The staff and service were fantastic. Check in was very efficient; I arrived several hours before check in time and they gave me a great room early. The concierge team was very helpful in setting up private guides & drivers for sightseeing. The location was very convenient. Would definitely stay here again when returning to Beijing.
Jeremy
於 2019 年 11 月住了 4 晚
8/10 不錯
真實旅客
商務旅客
2019年10月24日
讚好:整潔度、職員與服務和客房舒適度
Service is very good, facilities might need to be upgraded a bit