外觀

柏林亞歷山大廣場 H2 酒店的評價

柏林亞歷山大廣場 H2 酒店
Karl-Liebknecht-Strasse 32, Berlin, BE

評價

8.8

優異

10 分評分,優異;1000 則評價中有 458 則" "
8 分評分,不錯;1000 則評價中有 425 則" "
6 分評分,一般;1000 則評價中有 86 則" "
4 分評分,欠佳;1000 則評價中有 23 則" "
2 分評分,很差;1000 則評價中有 8 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Ki

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 3 晚
Linda Prutz - Online Reputation Manager 於 2021年11月15日的回應
Dear Ki, thanks for giving your recent stay at our hotel a good rating. We are glad to have satisfied most of your expectations and provided you a pleasant time overall. Hopefully we can welcome you back again someday to fully convince you of our excellent service and warm hospitality. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

10/10 優異

Tsang

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location. Clean and tidy room, with good breakfast. Helpful staffs.
於 2021 年 10 月住了 3 晚
Linda Prutz - Online Reputation Manager 於 2021年11月11日的回應
Dear Tsang, We are very grateful for your fantastic review. It was our pleasure to have satisfied your expectations of a wonderful stay and we couldn't be happier about your beautiful feedback. Please recommend us to your friends and come back soon for another delightful abidance at our modern city hotel in lively Berlin. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很新很舒服的住宿環境, 飯店人員也很親切. 附近交通也很便利還有Netto marken在飯店後方.
於 2019 年 12 月住了 3 晚
Your team from the H-Hotels 於 2020年1月24日的回應
Dear Guest, Thank you for your recent stay and kind feedback. Good to know that your time with us was pleasant and most of our conveniences appreciated. We would be happy to inspire you even more during your next abidance and hope to meet again someday. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager

6/10 一般

Rudolf Alexander (Lelystad)

家人同遊
讚好:職員與服務和設施服務
De ligging van het hotel was perfekt,dichtbij openbaar vervoer en alexanderplatz ook leuke eet/bierstibe naast de deur.kamer vond ik voor 4 personen aan de kleine kant.er staan 2 stapelbedden en weinig beweeg ruimte.personeel was super vriendelijk en ook het ontbijt is prima
於 2024 年 5 月住了 3 晚
Nicole Krötz - Online Reputation Manager 於 2024年5月13日的回應
Dear guest, Thanks so much for giving your recent abidance at our H2 Hotel such a good rating. We are delighted that you enjoyed a great time with us and experienced an attentive service throughout. Please recommend us to your friends and come back soon for another nice stay. Kind regards from Berlin, Your H-Hotels Team

6/10 一般

Robert

讚好:整潔度
於 2024 年 5 月住了 4 晚
Nicole Krötz - Online Reputation Manager 於 2024年5月13日的回應
Lieber Robert, vielen Dank, dass Sie diese nette Bewertung für unser H2 Hotel abgegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns in Berlin begrüßen zu dürfen. Alles Gute bis dahin wünscht Ihnen Ihr Team von den H-Hotels

8/10 不錯

Ib Bastrup (Kjellerup)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There was a bad smell in the bathroom, and the ventilation didn´t work proberly, but that was all. It was i fine Hotel with a good breakfast buffet, and central placed to what we wanted to see.
於 2024 年 5 月住了 3 晚
Nicole Krötz - Online Reputation Manager 於 2024年5月13日的回應
Dear Guest, Thank you for your review of our H2 Hotel. So that we can completely convince you on your next visit, we are always happy to receive tips on where we can still improve. We would like to apologize for the smell in your bathroom. Our housekeeping will take care of it. We would be pleased if we could welcome and convince you again.Best regards from Berlin, Your H-Hotels Team

8/10 不錯

Gemma

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic stay with family at the H2. Couldn't have asked for a better location. Right next to Alexander Platz station, lots of buses, trains and trams around, although we mainly walked as so close to everything we wanted to see. Breakfast was included and fantastic selection, my son has food allergies and there was lots of choice for him. Friendly staff, room was small but all we needed, clean and tidy, minimal noise for being in such a central location. The beds were comfortable, can't comment on the pillow as I always take my own. Shower was hot and powerful, room Cleaned and towels changed daily. The only thing I would have added to the room would be a mini fridge and coffee machine as this wasn't available. Otherwise, great trip and we would definitely book again.
於 2024 年 5 月住了 2 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年5月7日的回應
Dear Gemma, Many thanks for leaving us and our future guests a great review. We are happy about your kind feedback confirming the positive impressions of your comfortable and pleasant stay at our hotel. Hopefully we can welcome you back again someday for another enjoyable abidance with us in the heart of Berlin. Sincerely

10/10 優異

Eskinder

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I think everything is so perfect. Begining with the location, great breakfast, friendly staff. Honestly everything is great.
於 2024 年 4 月住了 5 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年5月3日的回應
Dear guest, Thanks a million for taking the time to share your awesome review. We are delighted that you enjoyed a pleasant abidance at our hotel and appreciated our conveniences just as much as our warm hospitality. Your feedback is a super motivation for our entire team as it confirms that our daily efforts bring memorable experiences. We already look forward to your next visit. Best regards

10/10 優異

Peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
Super Hotel in Berlin
於 2024 年 4 月住了 1 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月29日的回應
Lieber Peter, vielen herzlichen Dank für Ihr wundervolles Feedback. Es freut uns, dass Sie einen rundum gelungenen Aufenthalt bei uns verbrachten und wir Sie in jeglicher Hinsicht für unser modernes, im Berliner City Center gelegenes, Haus gewinnen konnten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber sein und erneut begeistern. Best Grüße

10/10 優異

Martina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Zentral gelegenes Hotel. Schlicht und zweckmäßig eingerichtet. Zimmer ausreichend groß, schönes Bad. Frühstücksbuffet reichhaltig, wird immer nachgefüllt. Sehr freundliches Personal. Ideales Hotel für Stadterkundungen.
於 2024 年 4 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月29日的回應
Liebe Martina, wie schön, dass Sie bei uns waren und sich die Mühe machten, ein solch großartiges Feedback abzugeben. Es war uns eine Freude, Ihren Vorstellungen entsprochen zu haben und wir wären begeistert, bald wieder einmal Ihr Gastgeber im pulsierenden Berlin sein zu dürfen. Herzlichst

10/10 優異

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
Ideal location for most of the tourist sights in Berlin. Brandenburg gate 20 - 30 walk. Very helpful staff, clean room. Close to the train station. Would recommend and visit again.
於 2024 年 4 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月22日的回應
Dear David, How lovely to see the brilliant review of your recent stay at our hotel. We are delighted that you had such a wonderful time with us and we are very thankful for sharing your positive impressions. Hopefully we can welcome you back again soon for another memorable abidance in the city center of Berlin. Sincerely

8/10 不錯

Haiko

讚好:整潔度和住宿狀況
Gut
於 2024 年 4 月住了 2 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月8日的回應
Lieber Haiko, danke für die insgesamt gute Bewertung Ihres Aufenthaltes in unserem zentral gelegenen City Hotel. Wir sind froh, dass Sie mit unseren Serviceleistungen, sowie unserem Komfort soweit zufrieden waren und eine angenehme Zeit in schönem Ambiente verbrachten. Um Sie vollständig für uns zu gewinnen, hoffen wir, bald wieder einmal Ihr Gastgeber in Berlin sein zu dürfen. Beste Grüße

10/10 優異

Elynor

Great breakfast!
於 2024 年 3 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月8日的回應
Dear Elynor, Many thanks for your recent stay and for bringing your awesome review to our attention. We are delighted that you had such a pleasant time with us and especially liked our tasty breakfast. Please come back soon for another enjoyable abidance at the H2 Hotel in the city center of Berlin. Kind regards

8/10 不錯

Dominik

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月8日的回應
Lieber Dominik, wir freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen dafür, eine entsprechend gute Bewertung abgegeben zu haben. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihre Eindrücke noch weiter zu verbessern. Beste Grüße

8/10 不錯

Stephanie

讚好:整潔度、職員與服務和住宿狀況
Das Servicepersonal versteht leider die Tellersprache nicht und hat zu schnell abgeräumt.Essensauswahl beim Frühstück war reichlich.Im Zimmer habe ich den Safe vermisst
於 2024 年 4 月住了 2 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月8日的回應
Liebe Stephanie, danke, dass Sie sich einen Moment Zeit nahmen, die Eindrücke Ihres Aufenthaltes zu teilen. Wir sind froh, dass es Ihnen bei uns gefallen hat. Schade nur, dass wir Sie nicht in jeglicher Hinsicht begeistern konnten. Ihren Hinweis zu unserem Serviceteam vom Frühstück werden wir intern besprechen und entschuldigen uns für die Umstände. Gern möchten wir Ihnen zudem mitteilen, dass unsere Rezeption, welche 24 Stunden besetzt ist, eine Vielzahl an Safes zur kostenfreien Nutzung für unsere Gäste bereithält. Hoffentlich können wir Sie während eines zukünftigen Besuches vollständig für unser H2 Hotel gewinnen. Beste Grüße

8/10 不錯

Janine

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Für einen Kurztrip super Hotel. Nah am Alexanderplatz. Frühstück war auch gut, es war immer reichlich vorhanden und eine relativ gute Auswahl. Kommen gerne wieder.
於 2024 年 4 月住了 3 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月8日的回應
Liebe Janine, vielen Dank für die nette Bewertung Ihres Aufenthaltes in unserem H2 Hotel. Wie schön, dass Sie sich wohl fühlten und viele positive Eindrücke mit nach Hause nehmen konnten. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und noch mehr begeistern. Mit besten Grüßen aus Berlin

6/10 一般

Jerzy

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月3日的回應
Dear Jerzy, Regarding to your 3* rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday. Best regards

8/10 不錯

Tamara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
War für ein verlängertes Wochenende genau das Richtige
於 2024 年 3 月住了 3 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月2日的回應
Liebe Tamara, vielen Dank für Ihre Mühe, ein freundliches Feedback zu Ihrem Aufenthalt bei uns abzugeben. Wir sind froh, dass Sie sich in unserem modernen City Hotel wohl fühlten und wir Sie mit tollen Annehmlichkeiten gewinnen konnten. Gern begrüßen wir Sie während eines zukünftigen Besuches in Berlin erneut in unserem Hause, um Sie noch mehr zu begeistern. Herzlichst

10/10 優異

Giraldi (Santo Domingo)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 3 月住了 2 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月2日的回應
Dear Giraldi, Thanks a million for sharing beautiful feedback of your recent stay at our H2 Hotel. We are delighted that our great comfort and guest-oriented service met your prospects just as much as our warm hospitality. Please come back again someday and re-experience another wonderful abidance with us in the heart of Berlin. Sincerely

6/10 一般

Valerio

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年4月2日的回應
Dear Valerio, Thank you for rating on your recent stay at our H2 Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions. Sincerely

10/10 優異

Ingrid (Vallejo)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent stay. Near everything.
於 2024 年 3 月住了 4 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年3月20日的回應
Dear Ingrid, Many thanks for sharing your beautiful review. We are delighted to know that you were impressed by our service quality and conveniences which made your stay that comfortable. Your feedback is a great motivation for us to consistently maintain the standard that you experienced and we look forward to the next opportunity of being your host in the heart of Berlin. Sincerely

8/10 不錯

DANIEL

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Posizione ottima e centralissima, praticamente in Alexander Platz. Struttura moderna, pulita, colazione varia, personale gentile. Unica pecca (da italiani) la mancanza del bidet
於 2024 年 3 月住了 3 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年3月18日的回應
Dear Daniel, Thank you for posting a kind review of your recent stay at our H2 Hotel. How lovely to know that you enjoyed a pleasant time with us in great central location and experienced an attentive service. We look forward to welcome you back again someday for another delightful abidance. Sincerely

10/10 優異

Martina

讚好:整潔度、職員與服務和住宿狀況
perfetto in tutto
於 2024 年 2 月住了 3 晚
Stefanie Bergforth - Online Reputation Manager 於 2024年3月4日的回應
Dear Martina,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Berlin soon!Your H-Hotels team,

6/10 一般

Muhamed

於 2024 年 3 月住了 2 晚
Linda Prutz - H-Hotels Online Reputation Manager 於 2024年3月25日的回應
Dear Muhamed, Regarding to your 3* rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday. Best regards

6/10 一般

Kelly

家人同遊
讚好:整潔度
The rooms were small, but functional. I didn’t like the attempt at the faux modern closet/wall decor. It made it difficult to navigate in the small room and provided very little storage for clothes. My room faced the street side so it was noisy at night. The rooms facing the courtyard were quieter. Breakfast options were plentiful and fresh.
於 2024 年 2 月住了 5 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月26日的回應
Dear Kelly, Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was enjoyable overall and our tasty breakfast part of your positive experiences. Please rest assured that your meaningful notes will be considered and during your future visit we would like to fully convince you of our excellent hospitality. Sincerely

8/10 不錯

Nanna

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Alt i alt fint. Morgenmaden var lidt trist men ok
於 2024 年 2 月住了 2 晚

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月24日的回應
We couldn’t be happier about your awesome 5* rating Melissa. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

10/10 優異

Massimiliano

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ci sono ritornato recentemente. Ottimo servizio. Personale gentile e cordiale. Camera pulita ogni giorno. Colazione sia salata che dolce abbondante. Che dire consigliato sicuramente anche per la posizione.
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月19日的回應
Dear Massimiliano, Thanks a million for staying with us and for sharing your brilliant online review. It was our pleasure to have satisfied your expectations and we would be more than happy to welcome you back again someday for another delightful abidance in the heart of Berlin. Best regards

10/10 優異

Hanni (Myrtle Beach)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is worth a trip there, everything in walking distance
於 2024 年 1 月住了 13 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月16日的回應
Dear Hanni, How lovely to see the fantastic review of your recent stay at our H2 Hotel. We are grateful for your praising words and delighted to know that our conveniences as well as our warm hospitality met your prospects. Please come back soon for another pleasant abidance with us in nice atmosphere and central location. Sincerely

10/10 優異

mark antony

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel clean staff professional and helpful. Very good breakfast plenty of choice
於 2024 年 2 月住了 6 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月15日的回應
Dear Mark Antony, Thanks a million for choosing our H2 Hotel for your recent trip to Berlin. We couldn't be happier about your lovely feedback confirming your delightful impressions and we hope to meet again very soon for another memorable stay in best central location. Sincerely

10/10 優異

Jan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月14日的回應
We couldn’t ask for a nicer praise than your fantastic rating Jan. Thanks a million for sharing and please come back soon for another wonderful stay with us. Greetings from lively Berlin

10/10 優異

SERGIO

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
EXCELENTE
STAFF MUITO SIMPÁTICO E PRESTATIVO. BEM LOCALIZADO.
於 2024 年 1 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月6日的回應
Dear Sergio, Thanks a million for posting a fabulous review of your recent abidance at our modern hotel. We are delighted that you enjoyed a pleasant time with us and experienced an attentive service throughout. Please come back soon for another lovely stay in the heart of Berlin. Best regards

10/10 優異

Lillian

於 2024 年 1 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月7日的回應
We couldn’t ask for a nicer praise than your fantastic rating Lillian. Thanks a million for sharing and please come back soon for another wonderful stay with us. Sunny greeting from lively Berlin

10/10 優異

Anne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月6日的回應
We couldn’t be happier about your awesome 5* rating Anne. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

10/10 優異

Helle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Centralt beliggende
Centralt beliggende. Gode Senge. Det havde været rart at kunne lave sig en kop te eller kaffe på værelset, men det var muligt at købe kaffe og te i restauranten
於 2024 年 1 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月5日的回應
Dear Helle, Thanks a million for sharing the beautiful thoughts of your recent and pleasant stay at our hotel. We are amazed that your impressions went above your expectations and we look forward to divide your compliments with our entire team. Please come back soon for another memorable abidance and re-experience our warm hospitality. Kind regards

10/10 優異

Willem

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年2月5日的回應
We couldn’t be happier about your awesome 5* rating Willem. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 不錯

Jo Si

商務旅客
讚好:整潔度和職員與服務
Leider Zimmer direkt neben dem Fahrstuhl, was man hörte. Keine Lüftung im Bad? Schlechter Geruch, der nicht abzog. Sehr leckeres Frühstück 😃👍
於 2024 年 1 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月29日的回應
Liebe Jo si, wir schätzen jedes einzelne Feedback um daraus zu lernen und natürlich auch aufgrund des direkten Gästekontakts. Bezugnehmend auf Ihre 4* Bewertung und die freundlichen Worte sind wir froh, dass wir Ihren Erwartungen an einen erholsamen Aufenthalt in unserem Hause insgesamt gerecht wurden. Für den unangenehmen Geruch in Ihrem Badezimmer entschuldigen wir uns hingegen aufrichtig und werden dies umgehend prüfen. Meist handelt es sich hierbei lediglich um den Siphon, welcher nicht richtig auf dem Abfluss sitzt und rasch korrigiert werden kann. Zudem haben Sie je nach Auslastung auch stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht gefallen. Schon heute hoffen wir auf ein Wiedersehen, wo wir Ihre Eindrücke verbessern möchten. Herzliche Grüße

4/10 欠佳

Dennis

不滿:整潔度、職員與服務和住宿狀況
Vieles kaputt und dreckig .
於 2024 年 1 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月25日的回應
Hallo Dennis, danke für Ihren Aufenthalt und Ihre Zeit, die gewonnenen Eindrücke mit uns zu teilen. Wir bedauern sehr, dass Sie Ihr Zimmer nicht in einwandfreiem Zustand vorfanden. Für die entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen. Unsere fleißigen Kollegen vom Housekeeping und der Haustechnik sind jedoch täglich vor Ort, um etwaige Defekte umgehend zu beheben oder Reinigungsarbeiten vorzunehmen. Zudem haben Sie, je nach Auslastung unseres Hauses, auch stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht in Ordnung sein. Ihre Beanstandungen haben wir selbstverständlich an die zuständigen Mitarbeiter weitergeleitet, welche sich umgehend um die Instandsetzung kümmern werden, falls dies nicht bereits geschehen ist. Hoffentlich geben Sie uns eine zweite Chance, Ihnen während eines zukünftigen Aufenthaltes ein besseres Erlebnis zu bieten. Beste Grüße

8/10 不錯

Gary William

於 2024 年 1 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月26日的回應
Dear Gary William, We are glad that you enjoyed your time with us and we appreciate your good rating as a result of your mostly positive impressions. During your next stay we would like to convince you of our quality level in every aspect and hope to meet again someday. Kind regards

10/10 優異

Gürhan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月24日的回應
How amazing to see your fabulous rating. Thanks a million Gürhan and tell your friends about us. See you soon! Greetings from lively Berlin

8/10 不錯

Regina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ótima hospedagem.
Ótima localização. Café da manhã excelente.
於 2024 年 1 月住了 4 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月24日的回應
Dear Regina, We are thankful for your super rating and kind comment confirming the positive impressions of your recent stay. It was our pleasure to have satisfied your expectations which made your time with us so enjoyable. Please visit us again someday and re-experience our great hospitality. Kind regards

10/10 優異

Peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
Ein Hotel beste Lage am Alexanderplatz
於 2024 年 1 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月23日的回應
Wow, ganz lieben Dank für die grandiosen 5* Peter. Wir sind begeistert und freuen uns schon heute auf ein hoffentlich baldiges Wiedersehen. Dufte Grüße aus Berlin

10/10 優異

Ralph

於 2024 年 1 月住了 4 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月23日的回應
We couldn’t be happier about your awesome rating Ralph. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月23日的回應
Dear guest, Thank you for your time to rate on your recent stay at our hotel. Regarding to your given 8 we are glad that your positive impressions prevailed and that your abidance was enjoyable overall. To fully convince you of our quality level and excellent hospitality we would be happy to meet again someday. Warm regards

6/10 一般

Benedikt

商務旅客
There was no chair and proper table in the room. The bath was in bad shape. Still, ok! It was quiet and nothing a real problem.
於 2024 年 1 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月19日的回應
Dear Benedikt, Thank you for your recent stay and for sharing your online review. Even though to our regrets not everything was to your satisfaction we are still glad to have enabled your abidance overall enjoyable. Please come back again someday for a more delightful time. Sincerely

6/10 一般

Bjarni

多人同遊
讚好:整潔度和客房舒適度
不滿:住宿狀況
於 2024 年 1 月住了 5 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月19日的回應
Dear Bjarni, Thank you for your efforts to review your recent stay at our hotel. Regarding to your given 6 we regret that your time with us wasn’t to your full satisfaction. In order to find solutions for improvement we would have liked to know what we can do better to meet your expectations. The well-being of our guests is our highest priority and a constructive feedback important to aspire accordingly amendments. Hopefully you will give us another opportunity to convince you of our quality level and great hospitality during a future visit. Best regards

10/10 優異

Beinir

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月18日的回應
We couldn’t ask for a nicer praise than your fantastic rating Beinir. Thanks a million for sharing and please come back soon for another wonderful stay with us. Sunny greeting from lively Berlin

10/10 優異

ANA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月15日的回應
We couldn’t be happier about your awesome 5* rating Ana. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from lively Berlin

8/10 不錯

Christian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well located hotel, all the staff was very friendly. Very good breakfast
於 2023 年 12 月住了 3 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月15日的回應
Dear Christian, We are grateful for your kind review confirming the delightful impressions of your pleasant stay with us. How nice to know that we have managed to satisfy your expectations. Please come back again soon and allow us to enable your next abidance just as enjoyable. Sincerely

6/10 一般

ADEL

家人同遊
讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Linda Prutz - Online Reputation Manager - H-Hotels 於 2024年1月10日的回應
Dear Adel, We are sad to see that our modern comfort and service features didn't seem to have fully satisfied your expectations of a pleasant abidance. Please excuse any kind of inconveniences that may have occurred and rest assured that we work hard each day to meet our guests prospects. To help improving ourselves we would have liked to know what we can do in your opinion to enable more delightful experiences. Hopefully you will give us another chance to convince you of our quality level in every aspect and thus enhance your point of view. Best regards