高級寢具、房內夾萬、書桌、熨斗/熨衫板

安納海姆普安那公園/迪士尼北萬豪萬楓套房酒店的評價

2.5 out of 5

評價

8.2

很好

10 分評分,優異;1003 則評價中有 451 則" "
8 分評分,不錯;1003 則評價中有 324 則" "
6 分評分,一般;1003 則評價中有 126 則" "
4 分評分,欠佳;1003 則評價中有 52 則" "
2 分評分,很差;1003 則評價中有 50 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

LAI PING

不滿:住宿狀況
洗手盤區較細, 光線不足, 門鎖特別(把手是向上提才能開門)
房間4人入住比較夾窄, 房間不夠光猛, 職員有善, 早餐簡單, 附近有些店舖餐館, 比較方便
於 2018 年 9 月住了 2 晚
Management 於 2018年10月5日的回應
Thank you for choosing to stay at the Fairfield Inn Buena Park. Sincerely, Management

10/10 優異

shimei (北京)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
在路上
房间很好,床很大,很舒服,我们住的套房,特别爽,地点在安静的地方,很适合休息,酒店人员很热情,房间也很干净,早餐还不错,一次愉快的旅程

10/10 優異

Jessica

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff
於 2024 年 5 月住了 1 晚

8/10 不錯

Valerie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not very quiet. Can clearly hear all the noise from the hallway. Electrical outlet in the bathroom was worn down, my flat iron plug was barely holding on. Pretty clean room was a plus.
於 2024 年 5 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月10日的回應
Valerie,Thank you for taking the time to leave a review! We appreciate your honest feedback. We sincerely apologize that your stay wasn't as peaceful as you'd hoped. We're happy to hear you found your room clean overall. Maintaining a clean and comfortable environment is a priority for us. We hope you'll consider giving us another chance in the future.

2/10 很差

Joseph

不滿:設施服務和住宿狀況
Dirty
於 2024 年 5 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月10日的回應
Joseph,We apologize & are committed to providing a clean and comfortable environment for all our guests. We hope you'll give us another chance to demonstrate this commitment on a future stay.

10/10 優異

Loredana

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, nice staff.
於 2024 年 4 月住了 2 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月7日的回應
Loredana,Thank you for taking the time to leave a review! We're happy to hear you found both our hotel and staff to be nice. We strive to provide a comfortable and welcoming environment with friendly service, so your feedback is appreciated. We hope to welcome you back again soon for another enjoyable stay!

6/10 一般

Nidia

於 2024 年 4 月住了 2 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月7日的回應
Nidia,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 優異

Claudia

讚好:整潔度、職員與服務和住宿狀況
Is perfect area has a lot shopping store
於 2024 年 4 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月7日的回應
Claudia,Thank you for taking the time to share your recent stay with us! We're delighted to hear you found the location perfect. We look forward to welcoming you back!

10/10 優異

Merwyn

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Property serves my needs as a good spot for work travel in the Buena Park and Whiteier area. Close to Knotts Berry if you are there for fun. Ample parking, staff is great, breakfast daily is a plus, good coffee in the lobby, and a special shout out to Michaela who checked me in and was a huge help!
於 2024 年 4 月住了 3 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月7日的回應
Merwyn,Thank you for taking the time to leave such a detailed and positive review! We're thrilled to hear that our property serves your needs perfectly for work travel. We strive to provide a convenient and comfortable environment for business travelers, so your feedback is greatly appreciated. A special shout-out to Michaela for making your check-in process smooth and helpful! We'll be sure to pass on your kind words. We look forward to welcoming you back again soon for another productive and enjoyable stay!

8/10 不錯

Tae

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月26日的回應
Tae,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 優異

Tiffany

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel staff was awesome. It's so nice they had lemon water and cookies and coffee available. I didn't try the coffee; Everything else was great!
於 2024 年 4 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Tiffany,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

10/10 優異

Jose

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Jose,I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

10/10 優異

Joanell

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Breakfasts were excellent! Although the hotel does need updating it is very clean and well kept.
於 2024 年 4 月住了 5 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Joanell,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

8/10 不錯

Luz

於 2024 年 4 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年5月7日的回應
Luz,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 優異

Jae (Leonia)

商務旅客
讚好:整潔度、設施服務和住宿狀況
Good
於 2024 年 4 月住了 3 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Jae,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

10/10 優異

Loredana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet, clean, staff is nice and breakfast is very good.
於 2024 年 3 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Loredana,Thank you so much for the kind words about your stay. We greatly appreciate the feedback and we hope to see you again in the future!

10/10 優異

Amber

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, good customer service, clean. Breakfast was mediocre.
於 2024 年 4 月住了 5 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Amber,Thank you for taking the time to leave a review for our hotel. We hope you enjoyed your stay.

6/10 一般

MONICA

於 2024 年 3 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Monica,We apologize for any inconveniences during your stay that resulted in this rating of our property. Thank you for leaving feedback.

8/10 不錯

KI BUM

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staffs kind, let me fell comfortable
於 2024 年 4 月住了 2 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

8/10 不錯

Tina (Sandy)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and my stay was good. The only negative was that there was not a hair dryer in the room. I am sure there would've been one avaliable at the desk, but it would've been nice to have it there in the room. Everything else was very good.
於 2024 年 4 月住了 2 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月23日的回應
Tina,Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only your expectations but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

6/10 一般

Isiah

親子同遊
不滿:職員與服務和住宿狀況
Area is nice. Lots of places where you can eat. Staff in the morning are rude,very rude. Room is too small and kinda dirty.
於 2024 年 3 月住了 3 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月1日的回應
Isiah,We strive to always provide a top-notch experience, however, there is always room for improvement. It's comments and reviews such as yours help us to identify where to place our focus. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

2/10 很差

Maria

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月1日的回應
Maria,We are saddened to see that you did not enjoy your stay at our property. We are sorry for any inconveniences that may have happened during your time with us. Thank you for taking the time out of your day to leave feedback.

10/10 優異

Cristina

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great check in and check out experience. Friendly staff and disability friendly. Thank you for your efforts and consideration to my needs.
於 2024 年 3 月住了 1 晚
Chloe 於 2024年3月20日的回應
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 不錯

Merwyn

商務旅客
讚好:整潔度
Property location for Knotts Berry Farm is excellent. Due to location and busy streets, lots of noise from traffic. Easy on and off freeway. Lots of dining near by. Free breakfast Small fitness center (one eliptical, two treadmill, dumbells), free always hot coffee.
於 2024 年 3 月住了 3 晚
Chloe 於 2024年3月20日的回應
Merwyn,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 優異

J. M.

於 2024 年 3 月住了 1 晚
Chloe Powell - Digital Marketing Manager 於 2024年4月1日的回應
Thank you for taking the time out of your day to leave a perfect rating. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 不錯

Megan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to major attractions and complimentary breakfast! The bathroom area is VERY small.. That is all I would change.
於 2024 年 3 月住了 2 晚
Chloe 於 2024年3月20日的回應
Megan,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 優異

Randolph

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Easy check in. Fantastic customer service all around. Leilani was the niceset and she made the check in quick, easy, and convenient. She deserves more than kudos.
Chloe 於 2024年3月20日的回應
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 優異

Ashley

於 2024 年 2 月住了 1 晚
Chloe 於 2024年3月20日的回應
Ashley,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 不錯

Timothy

於 2024 年 2 月住了 1 晚
Chloe 於 2024年3月20日的回應
Timothy,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

Edward

讚好:住宿狀況和客房舒適度
Enjoyed our stay
Very clean facility. Staff is pleasant. Coffee is great. Continental breakfast is like any other continental breakfast. We were impressed on how well our room was cleaned. Would stay here again!
於 2024 年 2 月住了 1 晚
Chloe 於 2024年3月20日的回應
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

6/10 一般

Loruhama

家人同遊
不滿:整潔度、設施服務和住宿狀況
I needed to wash so I asked for laundry location she said they closed in 30 min. so had to wash and not dry bc they close the laundry. after that I asked if we could sit in breakfast to eat our dinner and she said as long as you clean up after yourself and I said no problem. I work front desk so (I wouldn't have responded that way) went to sit to have dinner and place was already dirty probably from previous guest
於 2024 年 2 月住了 1 晚
Chloe 於 2024年3月20日的回應
On behalf of our entire team, I sincerely apologize for falling short of your expectations and ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel teams to ensure that every team involved can use your feedback as a learning experience for all.

10/10 優異

Melissa

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for us
Friendly staff, clean room, comfortable bed, breakfast was great.
於 2024 年 2 月住了 2 晚
Chloe 於 2024年2月21日的回應
Melissa,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

6/10 一般

Ja Won

不滿:職員與服務
於 2024 年 2 月住了 1 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

8/10 不錯

Windy

讚好:整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

2/10 很差

DONGWOO

於 2024 年 1 月住了 4 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 優異

Velia

讚好:整潔度、職員與服務和住宿狀況
Chloe 於 2024年2月19日的回應
Velia,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 優異

Jose

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Chloe 於 2024年2月19日的回應
Jose,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 優異

Benjamin

讚好:整潔度、職員與服務和住宿狀況
Great value! Very comfortable and clean room. Very solid breakfast. Staff was very helpful and friendly. I would stay there again.
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
Benjamin,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

6/10 一般

michael (canoga park)

讚好:整潔度
於 2024 年 1 月住了 4 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

8/10 不錯

Yong

於 2024 年 1 月住了 3 晚
Chloe 於 2024年3月20日的回應
Yong,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

Thelma

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy buena ubicacion, cerca de todo. Las instalaciones del hotel estan muy bien, el personal es super amable. Lo recomiendo mucho
於 2024 年 1 月住了 5 晚
Chloe 於 2024年2月19日的回應
Thelma,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

2/10 很差

Martha

多人同遊
讚好:整潔度
Watch extra charges
The hotel was decent for the price. The issue I had was I was charged $250 for a damaged towel and wash cloth. It was not damaged my hair is burgundy and it bleeds when I shower. I do take accountability for my hair color coming off on the white towel and wash cloth but I also know these do come out when washed. If you want to charge me for the towel I can accept that what I can’t accept is being charged $250 which is more than my room cost! Spoke to management to resolve this issue and have been waiting for over a week too hear back. Just beware because under the description of the charge they put smoking charges and when I called to dispute they said it was cause of the towel.
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
Martha,We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only your expectations but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 優異

ken

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really great free breakfast & comfortable beds.
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
Ken,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

4/10 欠佳

Sulema

讚好:職員與服務
不滿:整潔度和住宿狀況
old property needs a remodel. Phone and fridge did not work.
於 2023 年 12 月住了 5 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

8/10 不錯

Anna

讚好:整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

6/10 一般

Shakir (Fort McMurray)

家人同遊
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

6/10 一般

Seunghwan

商務旅客
不滿:整潔度和客房舒適度
於 2024 年 1 月住了 3 晚
Chloe 於 2024年2月19日的回應
I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

6/10 一般

Heather

讚好:職員與服務
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We apologize for any inconveniences during your stay that resulted in this rating of our property. Thank you for leaving feedback.

10/10 優異

Matthew

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel Near Knott's
The team at Fairfield Inn & Suites was awesome. Check in was quick. Breakfast was satisfactory and the front desk folks were kind and responsive to our needs/request. Used the fitness center which had all equipment in working order. Would definitely stay here again.
於 2024 年 1 月住了 2 晚
Chloe 於 2024年1月19日的回應
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 不錯

Colleen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place. Great value.
Good hotel. Good value. Staff was fantastic! Good breakfast. Bathroom is very small but other than that the room and hotel was great!
於 2024 年 1 月住了 2 晚
Chloe 於 2024年1月19日的回應
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.