The environment is good and the hotel view is fantastic but the cleaning service has to be improved, they didn’t clean the washroom in some days and the rubbish is not cleaned up properly. Apart from cleaning service, overall is good!
真實旅客
於 2020 年 1 月住了 1 晚
10/10 優異
Yue
家人同遊
2019年12月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置方便,房间非常干净,工作人员也非常热心,总之,住得12分满意,5分好评
Yue
於 2019 年 12 月住了 2 晚
10/10 優異
Wei Chen
家人同遊
2019年11月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice sea view and cozy atmosphere
Close the beach by walk. Fantastic cocktails and swimming pool, it worth to recommend others to stay.
It's a beautiful hotel. Thanks to Will, who gives us a great help. He is very patient and helpful. We enjoyed our stay.
MINXIONG
於 2019 年 4 月住了 1 晚
General Manager 於 2019年4月9日的回應
Thank you so much for the feedback MINXIONG. We are glad Will could be of assistance.
10/10 優異
FREEY
伴侶同遊
2019年2月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location. Right next to sea. Spacious and comfortable room. Bikes are available for borrow.
FREEY
於 2019 年 2 月住了 3 晚
Joel Gordon, General Manager 於 2019年3月13日的回應
Thanks FREEY we hope you enjoyed riding around town.
6/10 一般
Michael
2019年1月6日
讚好:客房舒適度
The hotel is too new. The staff has not prepared. The service is so so.
Michael
於 2018 年 12 月住了 6 晚
Joel Gordon 於 2019年1月16日的回應
Dear Michael,
Thank you for taking the time to post a review on your recent stay. Service is paramount to our hotel, so please be confident that all comments are passed onto team leaders for attention.
We do hope to welcome you back to Riley in the future.
Kindest,
Joel Gordon
Area General Maager
2/10 很差
Christopher
多人同遊
2024年5月17日
讚好:整潔度
不滿:設施服務和住宿狀況
The Wi-Fi was terrible, the hot tub was never hot, the view was abysmal, and they said they were full booked and wouldn’t even look to see if I could upgrade
Christopher
於 2024 年 5 月住了 3 晚
Team Riley 於 2024年5月20日的回應
We apologize for the inconveniences you experienced, this is not up to our usual standard. We'll address these issues promptly. Thank you for your feedback.
6/10 一般
MINAKO
2024年5月13日
讚好:整潔度
不滿:住宿狀況
MINAKO
於 2024 年 5 月住了 3 晚
Front Office Assistant Manager 於 2024年5月17日的回應
Dear Minako,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Understanding your concerns is important to us, so if you could provide more details about your stay, we'd greatly appreciate it. Your insights will help us improve and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Riley, xx
10/10 優異
Ronald
伴侶同遊
2024年5月7日
讚好:整潔度、職員與服務和住宿狀況
Pool was amazing! Beds were comfy - we had an awesome time, thanks!
Ronald
於 2024 年 5 月住了 3 晚
Team Riley 於 2024年5月9日的回應
We're delighted to hear you had an enjoyable stay! Thank you for your positive feedback about our amazing pool and comfy beds. We're glad you had an awesome time with us. Looking forward to welcoming you back for another great experience soon!
10/10 優異
Riah Roselle Ong
2024年5月6日
讚好:整潔度、職員與服務和住宿狀況
Riah Roselle Ong
於 2024 年 4 月住了 4 晚
Team Riley 於 2024年5月9日的回應
Thank you for the 5-star review! We're thrilled you had an excellent experience with us and hope to welcome you back soon.
10/10 優異
Ruvimbo
多人同遊
2024年5月4日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Very nice quiet place
Ruvimbo
於 2024 年 4 月住了 1 晚
Front Office Assistant Manager 於 2024年5月5日的回應
Hi Ruvimbo! Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our place to be nice and quiet. Creating a peaceful atmosphere for our guests is always a priority for us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
8/10 不錯
Ryota
2024年5月3日
讚好:整潔度、職員與服務和住宿狀況
Ryota
於 2024 年 5 月住了 2 晚
Front Office Assistant Manager 於 2024年5月5日的回應
Hi Ryota! Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences. We hope to welcome you back again soon!
8/10 不錯
Ross
伴侶同遊
2024年4月29日
讚好:設施服務和住宿狀況
Nice place but the hallways to the rooms smelt stale and old.
The room had mould stains on the roof. And the bedside tables were dusty.
The staff under explained things and just assumed it was ok to charge the card used to book the room instead of asking first.
For a 5 star hotel i would expect a lot more.
Ross
於 2024 年 4 月住了 5 晚
Front Office Assistant Manager 於 2024年5月4日的回應
Dear Ross,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay with us. Please know that your comments have been taken seriously, and we are committed to addressing them promptly to ensure a more pleasant experience for our guests in the future.We apologize for the inconvenience caused by the condition of the hallways and room. Rest assured, we have already initiated a thorough inspection and cleaning process to address the stale smell, mold stains, and dust in the room and hallways. Maintaining a high standard of cleanliness and comfort is of utmost importance to us, and we are committed to rectifying any lapses in this regard.Regarding your concern about the staff's handling of payment, we deeply regret any misunderstanding or inconvenience caused. We will review our procedures and provide additional training to our staff to ensure clear communication and proper protocol regarding payment authorization.We understand your expectations for a five-star experience, and we apologize for falling short of meeting them on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are grateful for the opportunity to address these issues.Once again, we apologize for the shortcomings you encountered and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.Warm regards,
10/10 優異
Chloe
2024年4月27日
讚好:整潔度、職員與服務和住宿狀況
Chloe
於 2024 年 4 月住了 2 晚
Assistant Front Office Manager 於 2024年4月29日的回應
Thank you, Chloe, for taking the time to leave us a 5-star review! We're delighted to hear that you had an excellent experience during your stay with us. If there's anything specific that made your stay memorable or if you have any suggestions for how we can continue to improve and maintain our high standards, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!
8/10 不錯
Leonard
伴侶同遊
2024年4月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was nice, staff good and friendly. Breakfast could do with improvement.
Leonard
於 2024 年 4 月住了 4 晚
Assistant Front Office Manager 於 2024年4月29日的回應
Thank you, Leonard, for sharing your feedback with us. We're glad to hear that you found our property nice and that our staff provided good and friendly service. We appreciate your suggestion regarding breakfast and will take it into consideration as we continuously strive to enhance our offerings and provide a better experience for our guests.We hope to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
6/10 一般
Lisa Noelle
2024年4月25日
Lisa Noelle
於 2024 年 4 月住了 2 晚
Front Office Assistant Manager 於 2024年5月17日的回應
Dear Lisa,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Understanding your concerns is important to us, so if you could provide more details about your stay, we'd greatly appreciate it. Your insights will help us improve and ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Riley, xx
8/10 不錯
shannon
伴侶同遊
2024年4月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely place in a good spot. Pool could’ve been warmer and the gym is very lacking
shannon
於 2024 年 4 月住了 2 晚
riley 於 2024年4月24日的回應
Hello shannonthank you for your feedback we will pass this on to the lovely team!
4/10 欠佳
Yingyu
親子同遊
2024年4月12日
讚好:職員與服務
We paid additional price for a room with resort view anticipating to have a pool view but turns out the view from our room 207 was literally just the roof of another building plus a glimpse of the pool, super disappointed.
Yingyu
於 2024 年 4 月住了 1 晚
Riley xx 於 2024年4月12日的回應
Hi Yingyu, Thank you for providing feedback surrounding your recent stay. I'm disappointed to hear that the view was not as expected. May I suggest requesting higher floor or specific directions for your future stays? Our friendly team will do the best to accommodate as per your request. Looking forward welcoming you back to Riley on your next visit to Cairns
10/10 優異
Nancy
伴侶同遊
2024年4月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful view, great pool, our room was spotless. The food and beverage was great, though maybe could have a few more entree choices. Very good stay overall, definitely recommend.
Nancy
於 2024 年 4 月住了 3 晚
Riley xx 於 2024年4月10日的回應
Thank you Nancy for such a delightful review and hope we get the opportunity to welcome you back for another round
10/10 優異
Elizabeth
2024年4月1日
讚好:整潔度、職員與服務和住宿狀況
Elizabeth
於 2024 年 3 月住了 1 晚
Riley xx 於 2024年4月4日的回應
Thank you Elizabeth! Looking forward another 5-star stay with sunshine and cocktails :)
10/10 優異
rick
2024年3月31日
rick
於 2024 年 3 月住了 1 晚
riley 於 2024年4月24日的回應
Hello Rick !thank you for your lovely review.We cannot wait to welcome you back
10/10 優異
Shun
2024年3月31日
Shun
於 2024 年 3 月住了 4 晚
riley 於 2024年4月21日的回應
thank you shun!
10/10 優異
Vivian
2024年3月31日
讚好:整潔度、職員與服務和住宿狀況
Vivian
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日的回應
Thanks for the 5-stars Vivian :) Looking forward another round of sunshine and cocktails by the pool!
10/10 優異
Clifford (Condor)
多人同遊
2024年3月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spa tub or hot tub was not heated.
Otherwise a good place to stay.
Clifford
於 2024 年 3 月住了 5 晚
Riley xx 於 2024年4月4日的回應
love to hear you enjoyed your stay Clifford!
10/10 優異
kelly
伴侶同遊
2024年3月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was beautiful and clean! The staff was helpful and had great recommendations for activities. It was an excellent experience!
kelly
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日的回應
Love to hear this Kelly! I'm glad you enjoyed your stay with us!
10/10 優異
Hayashi
2024年3月25日
Hayashi
於 2024 年 3 月住了 4 晚
Riley xx 於 2024年4月17日的回應
Thank you Hayashi! Glad you enjoyed :)
10/10 優異
Julie
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Julie
於 2024 年 3 月住了 1 晚
Riley xx 於 2024年3月22日的回應
Thank you Julie - I'm glad you enjoyed and hope we get the opportunity to welcome you back soonRiley xx
10/10 優異
ashish
家人同遊
2024年3月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing experience staff was very helpful the rooms were great
ashish
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年3月15日的回應
Thank you Ashish! I'm glad you enjoyed your stay :)
10/10 優異
Ronda
2024年3月7日
Ronda
於 2024 年 3 月住了 3 晚
Riley xx 於 2024年4月4日的回應
Love the 5-stars Ronda!
8/10 不錯
Hajime
家人同遊
2024年2月29日
讚好:職員與服務和住宿狀況
Good
Hajime
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年3月2日的回應
Thanks Hajime - Looking forward welcoming you back soon
10/10 優異
?
2024年2月25日
讚好:整潔度、職員與服務和住宿狀況
?
Riley xx 於 2024年2月26日的回應
Thank you! I'm glad you enjoyed the Riley experience :)
10/10 優異
Timothy
2024年2月21日
讚好:整潔度和職員與服務
Great
Timothy
於 2024 年 2 月住了 1 晚
Team Riley 於 2024年2月24日的回應
Thank you for the amazing review Tim! we cannot wait to see you again.Riley xx
10/10 優異
Richard
2024年2月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Richard
於 2024 年 2 月住了 3 晚
Team Riley 於 2024年2月24日的回應
Thank you for the amazing review Richard! we cannot wait to see you again.Riley xx
4/10 欠佳
James
伴侶同遊
2024年2月17日
讚好:整潔度
不滿:住宿狀況
Would like to give this resort a higher rating but I can not! We had an upgraded room in the tower, the toilet wouldn’t stop running and wouldn’t flush properly. So they moved us to a new room in the tower with a non functional air conditioner. So I guess we had to pick our poison, sleep in a noisy room without a toilet or a hot room…
James
Riley xx 於 2024年2月18日的回應
Thank you for your feedback James - I apologize about the shortfalls. Your feedback will be shared with relevant department for reviewWe hope we can welcome you back for an improved experience in the future
10/10 優異
Keith
2024年2月16日
讚好:整潔度、職員與服務和住宿狀況
Lovely property and great location
Keith
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年2月18日的回應
Thank you Keith - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 優異
JUNNA
2024年2月16日
讚好:整潔度、職員與服務和住宿狀況
自転車も借りられて市内をまわりやすい!
JUNNA
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月18日的回應
Thank you Junna- I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 優異
DOYUN
2024年2月15日
DOYUN
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月18日的回應
Thank you Doyun - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 優異
Ron De
家人同遊
2024年2月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern and convenient facility
Ron De
於 2024 年 2 月住了 4 晚
Riley xx 於 2024年2月18日的回應
Thank you Ron de - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon
10/10 優異
Darren
伴侶同遊
2024年2月9日
讚好:整潔度、職員與服務和住宿狀況
Would stay there again, very good
Darren
於 2024 年 2 月住了 1 晚
Riley xx 於 2024年2月9日的回應
Thank you Darren - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 優異
Iben Plesner (york)
伴侶同遊
2024年2月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a very nice stay, the rooms are so nice and light decorated. Staff is very friendly it is definitely the hotel to stay at.
Iben Plesner
於 2024 年 2 月住了 3 晚
Riley xx 於 2024年2月9日的回應
Thank you Iben - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 優異
Vladislav
伴侶同遊
2024年2月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Vladislav
於 2024 年 2 月住了 2 晚
Riley xx 於 2024年2月9日的回應
Thank you Vladislav - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon
10/10 優異
Michelle
伴侶同遊
2024年2月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Such a stunning hotel with lots of options for dining and drinking. Has an amazing pool and staff are fantastic!
Michelle
於 2024 年 1 月住了 5 晚
Team Riley 於 2024年2月7日的回應
Hi Michelle,We are thrilled to hear you enjoyed your stay. We hope to see you back at Riley soon !- Team Riley
10/10 優異
Andrew
2024年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Andrew
於 2024 年 1 月住了 1 晚
Riley xx 於 2024年2月1日的回應
I'm glad you enjoyed Andrew! We cant wait to welcome you back to Sunny Cairns very soon
8/10 不錯
KENTA
2024年1月29日
讚好:整潔度、職員與服務和住宿狀況
KENTA
於 2024 年 1 月住了 2 晚
Riley xx 於 2024年1月30日的回應
Thank you Kenta! Looking forward welcoming you back :)