2/10 很差
walaa
家人同遊
2024年5月13日
不滿:整潔度、職員與服務和住宿狀況
I have arrived late due to delayed flight from US and when I went to check in hotel was told that my reservation was canceled and if I wanted to rent a room I would pay for it again. I have already paid for 3 nights and the won’t let me stay for the remainder of my reservation because I was late checking in. Totally ridiculous and the attitude of the front desk personnel was unacceptable. I was in the middle of the night and I had to look for another hotel with my kids. I called Expedia customer service and the lady tried to call the hotel and of course they didn’t answer her call so she asked me to go back and use my cell phone to speak to front desk and still couldn’t get me a room there for the remaining of my reservation. Will not ever go back or recommend anyone to go there
walaa
於 2024 年 5 月住了 3 晚